craig6928 wrote:
hello i was using the original HDD that i had to recover
where the atola imager failed
the other hardware recovery did the recovery 100% with all the jpegs in the folder
where the imager just recovered the folder names and nothing in them
I guess you are talking about recovering files from unstable HDD using Atola Insight (not Imager), am I right? If so then it may happen.
File Recovery is currently optimized to work with a copy of a drive. It means that file recovery will not re-read bad sectors and has little options to deal with very unstable drives. I recommend to copy the drive and to recover files from the copy because you'll have much more data out of very unstable drives.
We are working hard on improving File Recovery and we will integrate it more deeply with Imaging so that you'll be able to recover file from badly damaged drives, including the case you mentioned in the nearest releases.