Help needed from friendly experts of HD doctor seagate :-(

[laptopcity]

Hi everyone im new to DR and thought HD doctor and data compass looked like the right tools to start with, so in my wisdom found someone selling a second hand seagate HD Doctor which i thought would give me a good idea about the products first hand before i splashed out, trouble is after installing the software/driver and trying to open it i get "soft ver error" message come up, after clicking ok i then get another saying "this program can only run the operating system in chinese WINDOWS" ????????? whats that all about . i have emailed SD but am not holding out for my help because i didnt buy it new from them, any help or surgestions would really be good, maybe im doing somthing a bit stupid

[drc]

Is it the Chinese version?

[laptopcity]

im not sure, it was brought from someone in the UK

[einstein9]

Hi everyone im new to DR and thought HD doctor and data compass looked like the right tools to start with, so in my wisdom found someone selling a second hand seagate HD Doctor which i thought would give me a good idea about the products first hand before i splashed out, trouble is after installing the software/driver and trying to open it i get "soft ver error" message come up, after clicking ok i then get another saying "this program can only run the operating system in chinese WINDOWS" ????????? whats that all about . i have emailed SD but am not holding out for my help because i didnt buy it new from them, any help or surgestions would really be good, maybe im doing somthing a bit stupid

PM Sent
good luck

[thatdellguy]

The program will produce this error if the SD box is not seen or the driver has a problem. Post a picture of the SD box. Have you tried it on another computer?

[laptopcity]

Hi i will work out how to upload a pic on here, but yes tried it on for pc,s just to make sure lol

[laptopcity]

pic of sd box which does have serial number on the side of ST339935935

Attachments

[thatdellguy]

I believe the Chinese versions have Chinese writing on the outside. Yours looks exactly like mine. Have you asked the seller what language it was for? Try using some of the earlier versions to see if it works.

[laptopcity]

Hi yes ive emailed the seller but had no reply as yet, i did think it was maybe just a software version compatability issue but i cant even get any different software for it, i had a look round SD website and it looks like you have to buy it direct from them or you cant download anything, searched the net too with no luck

[falther]

Sorry, but some more info would be helpful - if you want assistance:

i.e.
Which operating system ? (XP, Vista, Win7 32 or 64 bit)
Which Version of SD software

Did you get it with original SalvationData CD od did you download it from SD ?

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[laptopcity]

Hi Falther thanks for asking, tried to run on win xp pro and home and Win7, the software came from the dvd V5.2 as i cant download from SD because i didnt buy it from them direct, any help would be great

[rameez]

Maybe this device is upgraded to V5.5 .

[laptopcity]

Hi yes it could be , but i cant get V5.5 software as i didnt buy direct from SD, i brought it second hand

[falther]

Got an idea - check your pm

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[laptopcity]

Hi everyone i would just like to say a big thankyou to ALL of you for your help and suggestions and a massive thanks to falther who came up with the fix

[rameez]

What was the fix ?

[carlosbernal]

Hi, I have the same problem than laptopcity, and I really need the solution, I hope falther can help me.

thanks for help!!!