Data compass post in if you own one

One question thatdellguy? and answer honestly ok.
1 - What do you think of ACE products and products Atola?
2 - Do you think products are 100% bug-free?
3 - What do you think of paying 900 U.S. for years to get updates ACE and not want to talk about the rates of product updates jams to keep from crying?

I think you thatdellguy is a spoiled child, I doubt that users ace jams and not have problems as well, SD is not perfect at least esles are trying to improve. As you already demonstrated in many other posts on the forum, give my opinion I think you're just a person who discriminates against other countries and people, if you do not have the courage to speak openly about their problems with the SD Forum search an analyst for his head .

1 - What do you think of ACE products and products Atola?

Both are fine products.

2 - Do you think products are 100% bug-free?

No.

3 - What do you think of paying 900 U.S. for years to get updates ACE and not want to talk about the rates of product updates jams to keep from crying?

If it took $900 a year for them to produce rock solid software without all the bugs I would be for it.

I think you thatdellguy is a spoiled child,

I've worked hard for everything I have.

I doubt that users ace jams and not have problems as well,

I was not aware Ace made jelly jams.

SD is not perfect at least esles are trying to improve.

The improvements almost never fix the bugs. They just keep adding stuff without fixing anything. If you read the SD forum you would know this.

As you already demonstrated in many other posts on the forum, give my opinion I think you're just a person who discriminates against other countries and people,

Are you like 10 years old? Is this forum hurting your feelings? Ah, poor baby.

if you do not have the courage to speak openly about their problems with the SD Forum search an analyst for his head .

They banned me from the SD forum. How can I use their forum to suggest new ideas or post complaints? Do you read any of these posts?

People defending the SD are such losers .

thatdellguy wrote:
As you already demonstrated in many other posts on the forum, give my opinion I think you're just a person who discriminates against other countries and people,

Are you like 10 years old? Is this forum hurting your feelings? Ah, poor baby.

Survey on colors
http://www.salvationdata.com/forum/topic732.html

Page 1 of 2Survey on colors
Posted: Sun Nov 08, 2009 10:47 amby annleflore
Hi everyone

I am not sure on this one or why the colors were changed on the imaging. But to me they are horrible and do not reflect true colors when imaging or cloning a hdd. I would rather see green, yellow, red, and black than the colors of some horrible purple that is really not very attractive to look at. If you agree and would like to see the colors to go back please give comments on the colors and how you like them or dislike them please. This might help to get back the original colors on this panel. Now to see these colors I do not even like to use the program any longer to do my drive imaging with. Sorry but they are ugly colors.

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Re: Survey on colors
Posted: Sun Nov 08, 2009 10:51 amby mt_fellow
It would be nice if they can put the color back to what it was!!!!!!!!!! PLEASE FIX IT

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Re: Survey on colors
Posted: Mon Nov 09, 2009 3:17 pmby SalvationDATA
Ann, thanks for your post and we welcome other client's comment. We will submit your feedbacks to our R&D.

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Re: Survey on colors
Posted: Tue Nov 10, 2009 5:59 amby jposhea
Hi Ann:

Here, here . . . Those new colours are a Disaster . . .

They are totally confusing and illogical

Bring back the old Colours Guys. . .

Kind Regards

John

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Re: Survey on colors
Posted: Tue Nov 10, 2009 3:57 pmby SalvationDATA
The purple color refer to those sectors will be imaged, but not done yet.

As for our program color, you can refer to this link for our comments (on item 1): http://www.salvationdata.com/suggestion ... mpass.html

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Re: Survey on colors
Posted: Tue Nov 10, 2009 4:01 pmby kennethwy
Dear support,

I find the latest imaging color irrelevant as far as sector readability is concern. Sectors are read successfully by DC imaging process = green, that made sense, and what is not show some other colors may it be orange/ red doesn't matter.

I guess the indicator at the right hand side don't really need to be there if they don't show any found sectors that are having read difficulty in difference level.

Spend a little bit more time in getting bugs fixed or performance enhancement will always gain you extra credits, appearances renewing without good reason is rather cosmetic.

Thank

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Re: Survey on colors
Posted: Tue Nov 10, 2009 6:08 pmby annleflore
You keep saying it was customers suggestion to change imaging color. Please can you post to us when and where they ever suggested this one. I would rather see a normal screen again that is grey instead of a puke purple blob sitting and staring me in the face on this one. I am sorry there on this one SD. These colors are horrible and not even very professional looking at all. I think that I have pained my screen with some awful mixture of colors and not imaging a drive in a professional DR program. The DC is a great tool and thankfully there is other imaging programs that will interface with this so we are not forced to use this program only to image our drive. I would now rather use any other program on the market today to image my drives with than a purple blob on my screen. The only person who would want these colors changed are not professional DR recovery people and do not understand the importance of seeing true imaging colors which are a standard in the industry. There are some standards in all industries that just can not be changed. This is one of them. Please show me where any other professional recovery company uses Purple for imaging sector view on a HDD program. So now what purple = good no sorry purple = ugly and green = good sectors imaged. Guess now all stop lights instead of having green for go will have purple instead. yellow will turn to grey on this stop light and red will turn to some orange or what ever color there is on this stop light. Think about it so when did purple = good sectors cloned. It has been green in the industry standard and now you are rewriting industry standards for your tools and cloning programs. Good job!!!!!!!

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Re: Survey on colors
Posted: Tue Nov 10, 2009 8:05 pmby falther
As written in an other post quite a while ago - the meaning, feeling or being aquainted to colors differ according to the region of the world.
Again I would suggest - if SD insists on these specific (uggly) colors (perhaps because of the chinese market) - that you install a switch
(perhaps at the installation ?) to define the color (region) like: a = asian style, b = western style

+++

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Re: Survey on colors
Posted: Wed Nov 11, 2009 2:29 amby tawfeek_mokhtar
i relly in confuse about Salvation .it's crazy to change imaging colors and it is bad for them to do this one

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Re: Survey on colors
Posted: Fri Nov 20, 2009 1:30 pmby wiekiang
you know, once i'm using cloning function at Data Compass its make me crazy, wow... it's purple color
Is it some kind of a toy or professional tools ?

I think Salvation have to upgrade the programs and change the standard color to professional tools like the others unless we will crazy to use your programs that are not international standard in color

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Re: Survey on colors
Posted: Sun Mar 21, 2010 4:59 pmby cso
The >500 should be shown in Yellow. The bad blocks should be Red. Instead of Purple, a light blue color might be more pleasing.

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Re: Survey on colors
Posted: Sun Mar 21, 2010 5:40 pmby Amarbir[India]
Hi ,
I do Not Have Data Compass Hence No Idea ,Seeing From The Posts i think its illogical

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Re: Survey on colors
Posted: Mon Mar 22, 2010 12:39 pmby annleflore
Image means a lot to all of us and we still have not seen the color change on this one. I am kind of tired of this purple and grey colors when I image. I would rather use any other software in the world than this one. Please consider this request very carefully and the image of your company. If the tools are profressional then make them professional so that we can all be proud to use them and work with them. It is not that hard to change your color scheme back to the original one that we had before. I have been waiting a long time now and it was promised in the next update they would change. Still they remian these ugly colors please consider doing this as quickly as possible for your image and the image of your tools.

Personally, I believe the Suggestions link above is an ever expanding black hole sucking up SD's profits and professionalism. Kudos to SD for answering almost every post with a suggestions link. The stupid link doesn't even work anymore.

I purchased Data compass around a year ago. I have used it 3 times only. It is very buggy, updates and fixes do not solve any problems. Interface is poor, and imaging functions (in my opinion) are limited. Program crashed a lot and looses stability. Attached devices are instantly mounted in Windows which causes system to run slowly in cases of badly damaged media.

RAID recovery feature is not very advanced at all (looks like exact same RAID analysis engine as Getway Recovery software - not very good). The 'shadowdisk' technology allowing sectors to be imaged before accessed (where have I seen this before??) is good idea, but implementation results in instability in system. Support is poor, partly due to time differences, partly due to lack of technical knowledge of support staff.

Overall, nice attempt by SD to make a tool such as Data Compass, and the theory of the tool is great. But for me, is not the tool I would use where valuabe data and defective drives are concerned.

But the unit does look pretty with all its lights :lol:

Emily wrote:
thatdellguy wrote::mrgreen:

How do put the picture on?

there are smilies to the right of quick reply, and to the left of normal reply...

hddguy wrote:I purchased Data compass around a year ago. I have used it 3 times only. It is very buggy, updates and fixes do not solve any problems. Interface is poor, and imaging functions (in my opinion) are limited. Program crashed a lot and looses stability. Attached devices are instantly mounted in Windows which causes system to run slowly in cases of badly damaged media.

RAID recovery feature is not very advanced at all (looks like exact same RAID analysis engine as Getway Recovery software - not very good). The 'shadowdisk' technology allowing sectors to be imaged before accessed (where have I seen this before??) is good idea, but implementation results in instability in system. Support is poor, partly due to time differences, partly due to lack of technical knowledge of support staff.

Overall, nice attempt by SD to make a tool such as Data Compass, and the theory of the tool is great. But for me, is not the tool I would use where valuabe data and defective drives are concerned.

But the unit does look pretty with all its lights

thatdellguy is right about the products

infact if im correct he said that all you really need is a shadow copying software and some card ????????
as that all the data compass is now
what did you say m8 what do we need again

as for raid recovery there a lot of good programs out there

i talked with some guy who bought the data compass
not a very happy person with there product

allways crashes and locks up :shock:

How strange that people seem to believe what "thedellguy" says about the DC while he admits to not having one... And most other complainers probably don't have one either. Even somebody who bought one a year ago, tried 3 times but probably didn't invest the time to install the updates, really nice objective forum...

I've worked with the PC-3000 before and now I'm working with the SD-toolkit next to it, I'm not a reseller or anything, but I think I'm grown up enough to comment in a more civilised way here.

Both tools I know have there pros and cons. Both have terrible manuals, both are buggy and both have there flaws. But both have there pros too. As for the DC: I was able to clone several drives which formally I couldn't clone, even with the PC-3000. Some firmware-repairs go easier/better on the PC-3000 and some are better handled by the HD-Doctors from Salvation.

It's true: in both cases some "updates" are worse then the original software, but at least they are trying to improve their kits. To report bugs is our (the customers) job too, and let's complain about them, but let's do it the correct way. I've got good contacts in both companies (ACE & SD) now, and both are willing to help me out when I ask them. To say that one is better then the other, is not really possible. I'm not so fortunate to ever have worked with the Atola-tools, so I will not commend on those, but I know my tools by now.

To ask if the SD-toolkit is good, is just like asking if Windows is good. What do you want from it? What are the benefits you are looking for? Do you want to compair it's functionality/user-friendlyness/bugs/update-strategy/performance to any other system, or do you just want people to say whatever they want about it. This is (imho) asking for a hate-campain.

I hereby want to ask to close this topic or at least get the original question of this topic clear.

Esollie wrote:Both have terrible manuals ... Some firmware-repairs go easier/better on the PC-3000 and some are better handled by the HD-Doctors from Salvation.

IMO the DE manual has a wealth of information that some people go to $3000 classes to learn.

Out of curiosity, what do you think is handled better by SD tools? I'm asking because I used to have only SD tools, but once I started using PC3K the SD tools have not seen the light of day in the back of the closet since.

In my experience the Hitachi-drives are handled better by the DC, and the "famous problems" of the Seagates .11/.12 are handled more easily by the Hd-Doctor, next to that I like the cloning-method with the Shadow-disk more then the direct cloning of the DataExtractor, it "feels" more safe than the direct (and in my opinion agressive) way of the ACE-tools.

I agree that in many occations the PC3K is more relyable, has a bigger range of possibilities, but we don't have the money to buy several more and the SD-tools do the job adiquate too. And sometimes the DC is just faster in determining the source of the problem.

The difference that I like most about the DC is the protection from power-problems. If you forget to check the TVS-diodes, you can blow up the PC3K-card, but the DC-tool will just not power up... OK, this check should be one of the first things you do, but still, there are times somebody forgets this because of the rush they're in.

I want to emphasize that this is MY opinion, and I'm happy if you have yours. Let's keep these differences, so we might learn from eachother.

Esollie wrote:I want to emphasize that this is MY opinion, and I'm happy if you have yours. Let's keep these differences, so we might learn from eachother.

No that's totally great. I was just asking because I had not encountered anyone saying that they preferred the SD tools for anything before.

The difference that I like most about the DC is the protection from power-problems. If you forget to check the TVS-diodes, you can blow up the PC3K-card

Yeah, another tech in my lab did that last week. Fortunately it was just the fuse, but even so...

Esollie wrote:How strange that people seem to believe what "thedellguy" says about the DC while he admits to not having one...

I do not own a DC unit and most likely never will. If you read my posts on DC, they are all forwarded posts from the SD forum. I do not speak on products for which I do not own. Don't believe me; believe what many others are saying about the product.

Esollie wrote:Even somebody who bought one a year ago, tried 3 times but probably didn't invest the time to install the updates, really nice objective forum...

Fortunately my company is a successful one with resources to purchase a variety of commercial tools, so unlike your one man outfits, and PC shops I have a basis for comparison. You are right I have only used several times, but when the other tools are so more reliable and stable why would I use DC knowing there is a possibility of making my clients media worse? My priority is the data, I need to make sure I can get this instantly, sometimes you only get one shot so I need tools I can rely on.

I'd like to chime in here. Most of you are lumping all of salvationdata's products in one bucket. I'm not sure if this is quite fair. I've read the DC is crap and software methods work equally well. Ok, I get that. What about the HD Doctor suite? Or better yet what about the File Extractor product that essentially is a "light" version of DC but does transfers natively and not through usb? Anyone have experience with this? Or how about the Data Copy King (I think thats what its called)? Some of us just can't afford 10k on a product right now it would be nice to have something to start off with that doesn't cost a 2nd mortgage. Any other suggestions then?

mattbrad2 wrote: Some of us just can't afford 10k on a product right now it would be nice to have something to start off with that doesn't cost a 2nd mortgage.

You pay for quality, good tools are expensive for a reason. And I am sure 10k is a worthy investment for anyone serious in DR, especially if you have sole responsibility for the safety of important client data.

If i have 10k money, i will buy Deepspar Imager and Data Compass and HDD Doctor, after i make enough money then i will consider get 10k quality expensive tool and pay enough money to maintain this 10k unit every year.

Well ,
I Have All SD Tools in Doctor Series ,Since I Have started using Them I Have Matured Enough To Use Them In Thier Own Way With Or Without Bugs ,There Is No Firmware Related case That I Cannot Solve With These Tools .Understanding Of The Drive Family And Thier Operation Is Missing From Thier Manuals And This Is where The Information On The Internet Comes Into Play .Well Its Fine If thedellguy does not like the product cos thats his decision .But when He Is Shoving His Decision On Other People Also Is Not Fine ,You Can Make a Statement But You Cannot So Rampant In Your Words About "DO NOT USE SD PRODUCTS" .Well My Next Plan Is To Buy The SD Data Compass ,Then Next Is To Buy The PC 3000 Portable And Then the PC 3000 UDMA And Then the SCSI .Somewhere In The Middle I Also Will Buy More Physical Data Recovery Tools .Has Anyone Read Anns Manuals And Case Studies On DC I Bet Once You Read Them You Will Like The Tool For What It Is Made For And What It Is Priced For .Has Anyone Of You Seen SD Chinese Website And Thier Forums ,Please Try checking Those You Will Be Amazed ,I Thing Thier English Department Has a Bunch Of fools Who Sell The Same Product @ 100% More Expensive And Give @ 100% Less Resources To english customers .Thier Forums In Chinese Are full Of Case Studies ,Examples ,Videos Etc .If They Can Work Up On This I Am Sure They Will Be Better Off then What They ARe Today .

PS :I Already Have PC 3000 Flash

Data compass post in if you own one

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