I am always trying to be polite to customers while not malicious people. I think all customers who have ever dealt with me know my way of thinking and doing things!

Whether SD tools are good or bad is depending on the majority who really use it and my job here is to listen to these people, whatever you say, I am still listening! But for those who never use, for those who are competitors' dealers and those who create malicious gossips, why don't they just keep calm and listen to others?

(i can think of a number of quotes from Confucius, Sun Tzu or Feng Meng Long..)This is funny? But you never understand!

I checked your profile, you leave nothing there. I have the same idea, let me know who you are and I will accept your criticism!

Thank you, Anyway for joining us!

Regards
Edison

_________________
Edison, Calm down, customers are always right!
Do what you should do, you cannot make all customers happy but do your best!

(i can think of a number of quotes from Confucius, Sun Tzu or Feng Meng Long..)This is funny? But you never understand!

It is an interesting mix, that is why I used the quote.

My profile is blank for a reason.

You can always PM me for a general discussion, but be aware ANYTHING I discuss I consider NDA.

_________________
Universal Declaration of Human Rights: Article 19

lol...see...lol!

Actually only if you are one of SD customers, I can simply click search in SD customer Database, I can find you there. So I suggest you think before you post.

I have MSN and Skype, anyone who wants to talk with me, please PM me and I would also like some phone communication, any way is possible only if it's good to both sides.


Regards
Edison

_________________
Edison, Calm down, customers are always right!
Do what you should do, you cannot make all customers happy but do your best!

One hand wants to hear Edison out and the other wants to click on the FOE button. What a dilemma.

_________________
Buy your friends Toshiba\Hitachi and your enemies Seagate.

Thank you a lot, Thatdellguy, you do understand me a lot now, before I decided to join your discussion, I have expected my pressure here but I still decided to be together with SD customers.

Thatdellguy, I begin to like you because at least I know who you are and you are indeed one of our customers who are using one of our HD doctors. You are supporting us for so long and you let more and more people learn about SalvationDATA. Thank you, my friend!

I believe customers will understand me and support me!

If you have any suggestions, feel free to let me know!


I want to ask DRC, about the seagate laptop ROM solution, I can not find your post before about that topic, can you please share with me and you can PM me. Thank you.

_________________
Edison, Calm down, customers are always right!
Do what you should do, you cannot make all customers happy but do your best!

K,
From a business point of view:

Personally there is nothing to gain from allowing "The gospel according to SD" into the forum to drum up business.
This is the second time there has been a heavy handed attempt to take control of the thread.
From the tone of the posts there appears to be an interest in promoting certain product purely from a sales point of view.

It perfectly clear from the posts that:
1. There is no interest in anyone that has not *bought* the product or people that do not appear in their 'database'.
(Does not take into account people who review hardware for law enforcement/ government use, and don't have traceable profiles.......)
2. Toys will be thrown out of the pram if the poster does not get his own way.
3. logical argument takes second place to hard slap downs.

This attitude can best be described as short sighted(井底之蛙 ,....looking at leopard through bamboo tube,etc,etc).

Sorry to say that most of the kit reviewed from various vendors is not really as advanced as it could be.
There is far too little innovation particularly on the software side , not to mention the downright blatant theft and plagiarism of both designs and material by some suppliers.

_________________
Universal Declaration of Human Rights: Article 19

code_slave, I suspect you're from China too and you even don't read others's post and you can not read English?

What a shame on you! If you just dump rubbish anywhere without caring what others say, your status will turn red here. Edison is the one of the best support I have ever talked with in SalvationDATA and I trust he will really do something to improve their products and services.

Since you don't have sd tools, you should hear what real SD customers say, not blind to them and so selfish to express yourself like a Genius knowing everything!


btw, Edison, I have some suggestions for your Seagate doctor:

1st, so far, We can only use it to repair some common failures of Barracuda 7200.11 and 12, we need to upgrade this asap to support the firmware operations, thank you;
2nd, for Data Compass, can you send me the internal version to me for testing?

_________________
Never be young?
Never be a dream-maker?

Bullshit!

I don't sell tools and I don't advertise and I don't care about who is best and biggest


It's a great pity while you have tried to debase sd for so long (You do this quite well yourself)

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All went well until I plugged the drive in.

Hi HDDsoeasy, Thanks a lot for your kind post. I finally find someone who is really giving us the suggestions to improve. This is what I want to hear.

-For the firmware R/W of Seagate Barracuda 7200.11 and 12, we have worked it out, also you are able to Read Firmware under F level. The new Seagate doctor V5.0 will have this included and will be available late this week or early next week;

-For Data Compass 2011 internal version, please mail me and I will give you one document for sharing one of your case studies with our tools and then I will send to you the files by email.


Thank you again, HDDsoeasy!

_________________
Edison, Calm down, customers are always right!
Do what you should do, you cannot make all customers happy but do your best!

Well, I don't want here with so many empty posts for SD customers and I apologize for being rude to someone before here. From now on, I will only answer questions from real sd customers about SD, upgrades, new tools and how-to-guide.

At the same time, I join to be part of SD official forum support and I will put my focus there to give customers my best support with other SD supports.

_________________
Edison, Calm down, customers are always right!
Do what you should do, you cannot make all customers happy but do your best!

Hi Edison, you got the point now! I read posts these days in this forum and I have a feeling it becomes more and more empty and what I see most is quarrelling and harsh rhetoric. Come on, Edison, don't lose your confidence here to server your customers although I am still not deciding to go with you but you choose the right way to face them, this is very good!

Ignore what the wrong people are talking about here. They just want to irritate and they are happy with that in the forum for long.

I am invited to join one private forum started by one customer and there have been some users there, no ads, no quarrelling, no competition, just share tips and tricks, just help each other, that can be my next stop...this bus is out...good luck, Edison...

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Question yourself before decision

I agree with NYtech1970



That's the way to go!

I emailed it to your support department over a year ago and they said it would be added to the next version ASAP. I'll look around to see if I still have my notes.

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You don't have to backup all of your files, just the ones you want to keep.

Hi Drc, We are these days busy with upgrading our tools and improving everything which can be useful to customers and you can mail me your suggestions and I will see what's the best I can do for you. Thank you.

By the way, Dear customers, we have added some new contents in SD official forum and you can go and check if they are useful to you and we also arrange a fast reply to your suggestions as well there. Or if you have any suggestions, you can mail me as well.

Regards
Edison

_________________
Edison, Calm down, customers are always right!
Do what you should do, you cannot make all customers happy but do your best!

Edison, what's dat you smokin, mon?

Actually, I seldom smoke, only when there's too much work and I work overnight...

By the way, we have created the Remote Assistance Application online submission form for customers and these days customers are more and more used to it, that definitely helps with a fast and complete support to all customers.

Please check this form: http://www.salvationdata.com/remote-ass ... cation.php

I think this is especially good for American customers. We have also one special staff in charge of all support request to make sure no one missing!

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Edison, Calm down, customers are always right!
Do what you should do, you cannot make all customers happy but do your best!

Very nice. Customer service at its best--- never had sony remote assist me in fixing a dc jack or reflowing GPU on motherboard..

Thanks Edison!

_________________
It seems that the unluckiest people in the world are those that don't backup.
Free Solutions
Picasaweb- Pictures and movies | Dropbox - Documents and other..

PS I think cofeebean was reffering to your picture with the cigar :-]

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It seems that the unluckiest people in the world are those that don't backup.
Free Solutions
Picasaweb- Pictures and movies | Dropbox - Documents and other..

yes, what's in da ciga? I think ya need an upgrade in dat thing

It looks like Zoolander smoking a joint.

_________________
Buy your friends Toshiba\Hitachi and your enemies Seagate.