Page 1 of 1

Excellent support!!

Posted: October 14th, 2014, 5:34
by eazycut
I must say that Dolphin have an excellent support and allways tryes to help in cases you need some.

/eazycut

Re: Excellent support!!

Posted: October 14th, 2014, 8:42
by Tawfeek
yes agree .they are very good and move in good steps

Re: Excellent support!!

Posted: February 6th, 2015, 8:49
by myiannakou
I think their support is very poor and their response to forum posts is appauling.

Re: Excellent support!!

Posted: February 6th, 2015, 12:57
by pclab
Why you say that?
What happened?

Re: Excellent support!!

Posted: February 6th, 2015, 13:09
by myiannakou
When I was asking pre-sales enquiries the response was excellent then once I had purchased their product and posted questions in the forum it was as though my questions fell on deaf ears.
I would not buy from them again unless they radically improve their support

Re: Excellent support!!

Posted: February 6th, 2015, 15:17
by labtech
There is a difference between forum support and direct tech support.

Re: Excellent support!!

Posted: February 6th, 2015, 17:43
by LarrySabo
myiannakou wrote:When I was asking pre-sales enquiries the response was excellent then once I had purchased their product and posted questions in the forum it was as though my questions fell on deaf ears.
I would not buy from them again unless they radically improve their support

What's your DFL forum username? I couldn't find "myiannakou" on a forum search.

Re: Excellent support!!

Posted: February 6th, 2015, 18:05
by myiannakou
Yes you are correct. There is a difference between direct technical support and forum support. Both are quite poor in my opinion. My username is also myiannakou on the Dolphin Forum.

Re: Excellent support!!

Posted: February 6th, 2015, 19:19
by w.simon
Hello

Did you asked remote support from DFL support team ? by mail or so ?

On forums, it's more user to user support/help/hint, and some questions have already the answer in the search section.

Re: Excellent support!!

Posted: April 7th, 2015, 20:49
by johnhd1987
does not support , do not buy !