WD WD10EURX-61UY4Y0,Trailxlb, Logical Scan Test failed

[KangKung]

Hi,

I have problem with WD WD10EURX-61UY4Y0,Trailxlb, 1Tb.

SA, Hdd resources, read and saved > OK
User sector viewer > OK
Head test, min sectors to max sectors> OK

Logical scan test > FAILED , as in attachment pics, from LBA 0 to max LBA 1953525168 , it is remain same problem.

How to fix this issue?
Thank you.

Attachments

WD WD10EURX-61UY4Y0,Trailxlb, Logical Scan Test failed

[fzabkar]

WD's warranty checker identifies the drive as "ARRIS CE".

https://support-en.wd.com/app/warrantystatusweb

Arris is a manufacturer of video surveillance equipment:

https://en.wikipedia.org/wiki/Arris_International

I expect that your drive has been firmware locked.

[KangKung]

Hi,

As I described that SA, Hdd resources, read and saved with no issue, that means all those hdd firmware are opened and saved.
My problem is in user area not service area/SA/Firmware.

[fzabkar]

Can you upload the resources?

[KangKung]

Hi fzabkar,

Here is hdd resources, in attachment all those hdd resources

Technology mode key : ..........................: OK

RAM:
Read HDD Info : ................................: OK
Heads number : .................................: 2
Head map : .....................................: 3
SA Cyl Count : .................................: 256
Serials Mark : .................................: 0xFE16
Control version : ..............................: 5511

Zone allocation table : ........................: OK
SA SPT : .......................................: 1575

ROM:
Read Rom Infos : ...............................: OK
ROM Data Size : ................................: 256 Kb
ROM version : ..................................: 01.86R
ROM generation : ...............................: 01.87R
Link table version : ...........................: 01.0P
ROM Firmware version : .........................: 00010086

ROM Modules:
Flash ROM dir reading : ........................: OK
Switched off heads : ...........................: Yes
Heads number : .................................: 0x2
Heads number in use : ..........................: 0x2
heads map : ....................................: 0,1

Load SA translator : ...........................: OK

SA Module Dir Loading...
Load SA Module dir : ...........................: OK
Configuration reading : ........................: OK
Master Password : ..............................: has not been set
User Password : ................................: has not been set

Attachments

WDC WD10EURX-61UY4Y0-01.01A01-WD-WCC4J1CEXKX7-00010086.7z

(5.5 MiB) Downloaded 465 times

[KangKung]

RE-write ROM modules and proceed DE.
It is now DE imaging is works , but in very slow speed 300-500kb/sec only.
Possible the heads weak?

Attachments

[pepe]

is the speed the same on all heads?

[KangKung]

Yes H0 and H1 same speed

[KangKung]

Bad luck... it is stop and error to DE

Attachments

[KangKung]

Strange, head test min and max sector no issue

Head Test... sector 1
Head: 0 Write data : ..........................: OK
Head: 0 Read data : ...........................: OK
Head: 1 Write data : ..........................: OK
Head: 1 Read data : ...........................: OK

Head Test... sector 1575
Head: 0 Write data : ..........................: OK
Head: 0 Read data : ...........................: OK
Head: 1 Write data : ..........................: OK
Head: 1 Read data : ...........................: OK

[KangKung]

User sector viewer, begin to end no issue

Attachments

[KangKung]

Logical scan test remain failed

Attachments

[fzabkar]

The drive is degraded. Did you execute the "slow responding" fix?

Code:

ID  Flg   Cur  Wor  Thr  Raw             Description
-----------------------------------------------------------------------------
  1   2F   186  186  186  0000000000499B  Raw Read Error Rate
  3   27   134  133    0  000000000010CC  Spin Up Time
  4   32   100  100    0  000000000001EF  Start/Stop Count
  5   33   147  147    0  000000000008E7  Reallocated Sector Count
  7   2E   200  200  200  00000000000000  Seek Error Rate
  9   32    78   78    0  00000000003F02  Power-On Hours Count
10   32   100  100    0  00000000000000  Spin Retry Count
11   32   100  100    0  00000000000000  Drive Calibration Retry Count
12   32   100  100    0  000000000000A0  Drive Power Cycle Count
183  *B2   100  100    0  00000000000000  SATA Downshift Error Count
184  *B2   100  100    0  00000000000000  End to End Error Det/Corr Count
187  *B2     1    1    0  00000000003F2E  Reported Uncorrectable Errors
188  *B2    99   97    0  00000400040004  Command Time Out
190  *A2    71   47    0  0000000000001D  Airflow Temperature
192   32   200  200    0  00000000000063  Emergency Retract Cycle Count
193   32   200  200    0  0000000000018C  Load/Unload Cycle Count
194   22   114   90    0  0000000000001D  HDA Temperature
195  *B6   200  200  200  00000000000000  ECC on the Fly Count
196   32   176  176    0  00000000000018  Reallocated Sector Event
197   32   200  200    0  00000000000064  Current Pending Sector Count
198   30   100  253    0  00000000000000  Offline Uncorrectable Sector Count
199   32   200  200    0  00000000000000  UltraDMA CRC Error Rate
200   08   100  253    0  00000000000000  Multi Zone Error Rate
240  *B2    79   79    0  00000000003E35  Head Flying Hours
241  *B2   200  200    0  00000882D70F90  Total LBAs written
242  *B2   200  200    0  000001D8E6B1E6  Total LBAs read

     * = hidden attribute

[KangKung]

Hi fzabkar,

Let me try, I will get back the result

[KangKung]

Hi fzabkar,

Unfortunately "slow responding" not fix the issue, Logical scan test remain failed.

Those below test are pass :
SA strucure test >> pass
Hardware modules test >> pass
Head 0/1 test >> pass (min to max sectors)
User sectors viewer > pass (min to max LBA)

[KangKung]

Or it may any special option should I select in "slow response pop up menu"? I just select as it is.

Attachments

slowresponsemenus.jpg (43.53 KiB) Viewed 13585 times

[fzabkar]

Repair by 802E/802F is not an option since both modules are empty.

I would think that you should tick all the Repair Options boxes, but I'm not a pro.

I would dump the SA again after applying this fix.

[KangKung]

Hi fzabkar, Spildit..

I will proceed all your suggestion.
I also suspected that hdd load wrong data into the RAM.
I will get back for result.

[KangKung]

I would empty the re-lo table for sure. That one is loaded to RAM causing the slow down. Your report show sectors pending reloaction so your re-lo list have entries so the drive is processing those and getting stuck and slow.

Also it's not a repair and it's not by ID ... It simply read/write module 02 (aparently by ID) and patch it. At any rate select by ID and tick the 4 boxes on repair options.

Power off/on. IMAGE THE DRIVE if possible by heads and check if some of them read faster than the others and if some have errors, etc ...

Spildit,

Module 2 how to patch in MRT? I am not found to do it in MRT.

[michael chiklis]

Or it may any special option should I select in "slow response pop up menu"? I just select as it is.

yes, you've to tick all 4 box in "repair options"