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Seagate Barracuda ST500DM002 f/w KC47 MRT keep BSY, busy
http://forum.hddguru.com/viewtopic.php?f=28&t=42348		 Page 1 of 1
Author:  KangKung [ April 26th, 2022, 1:48 ]
Post subject:  Seagate Barracuda ST500DM002 f/w KC47 MRT keep BSY, busy
Hi everyone's. I need your help..

My Seagate hard drive

model Barracuda ST500DM002
capacity 500Gb
f/w KC47
date code 14072

It is keep BSY / busy in MRT. Hard drive no clicking, spindle and initial heads movement sound is normal.
Anyway try to swap with same hard drive, problem remain. Sure not head problem.

Your help is appreciated
Thanks

Attachments:
File comment: Seagate Barracuda ST500DM002 f/w KC47 MRT keep BSY, busy
busy1.jpg
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Author:  northwind [ April 26th, 2022, 5:14 ]
Post subject:  Re: Seagate Barracuda ST500DM002 f/w KC47 MRT keep BSY, bu
what's the terminal output?
Author:  KangKung [ April 27th, 2022, 1:31 ]
Post subject:  Re: Seagate Barracuda ST500DM002 f/w KC47 MRT keep BSY, bu
No response on terminal
Author:  KangKung [ May 24th, 2022, 2:16 ]
Post subject:  Re: Seagate Barracuda ST500DM002 f/w KC47 MRT keep BSY, bu
Hi, I solved hdd Busy and Terminal problem by BootCode, write modified ROM and flash firmware to CC492H. Also clear smart, delete deffect, format and rebuild translator.
It is can access in to SA, hdd ready, hdd ID and capacity OK, and F3 terminal works fine but no acces into user data viewer.
I flash again f/w to KC472H but hdd back to busy, but terminal still works and show up :

Rst 0x10M
MC Internal LPC Process
Spin Up
SIM Error 2040
RW Error 00000080
Starting LBA of RW Request=001320A7 Length=00000154
ProcessRWError -Read- at LBA 001320D4 Sense Code=43110081
RTL exceeded
MC Internal LPC Process
No HOST FIS-ReadyStatusFlags 2002A1A5
Internal SavePersistentInfo Triggered

Anybody can help? It may I miss the step.
Author:  Tomset [ May 24th, 2022, 3:49 ]
Post subject:  Re: Seagate Barracuda ST500DM002 f/w KC47 MRT keep BSY, bu
SIM Error 203F / SIM Error 2040 / SIM Error 2044 / SIM Error 3005 - to be logical damaged or unreadable translator related errors
Author:  KangKung [ May 24th, 2022, 4:51 ]
Post subject:  Re: Seagate Barracuda ST500DM002 f/w KC47 MRT keep BSY, bu
Tomset wrote:
SIM Error 203F / SIM Error 2040 / SIM Error 2044 / SIM Error 3005 - to be logical damaged or unreadable translator related errors


But if flash f/w CC492H, everything is ok, unless no access into user data area.
The f/w should KC472H, as hdd f/w is KC47.
So, for those error 203F / SIM Error 2040 / SIM Error 2044 / SIM Error 3005, should I format and recalculate/rebuild translator again?
Author:  Tomset [ May 24th, 2022, 5:22 ]
Post subject:  Re: Seagate Barracuda ST500DM002 f/w KC47 MRT keep BSY, bu
The translator will surely disperse.
Fnd the data will not be read from some place.
You need to save the original translator, recalculate the translator, and then restore it.
Author:  KangKung [ May 24th, 2022, 5:49 ]
Post subject:  Re: Seagate Barracuda ST500DM002 f/w KC47 MRT keep BSY, bu
I am still keep original sys file 1B, 28, and 35 that related to translator. Let me try to re calculate and re store them.
Author:  gps31 [ May 25th, 2022, 0:53 ]
Post subject:  Re: Seagate Barracuda ST500DM002 f/w KC47 MRT keep BSY, bu
Report Ctrl+X when terminal appear without anyother command (at F3 T>)
Author:  KangKung [ June 1st, 2022, 3:07 ]
Post subject:  Re: Seagate Barracuda ST500DM002 f/w KC47 MRT keep BSY, bu
Here is Report Ctrl+X :

F3 T>
ATA 15 Cmds
Ts(ms) dT(ms) Op Cnt LBA
27137 99999999 3F 0001 0024000059BE
27138 1 3F 0001 0024000059BE
27143 5 2F 0041 0024000059BF
27195 52 3F 0001 0024000059BE
27196 1 3F 0001 0024000059BE
27201 5 2F 0041 0024000059BF
27244 43 3F 0001 0024000059BE
27245 1 3F 0001 0024000059BE
27250 5 2F 0041 0024000059BF
27306 56 3F 0001 0024000059BE
27307 1 3F 0001 0024000059BE
27312 5 2F 0041 0024000059BF
27358 46 3F 0001 0024000059BE
27359 1 3F 0001 0024000059BE
27364 5 2F 0041 0024000059BF

RW 32 Cmds
Ts(ms) dT(ms) xT(ms) Type Option Mode St EC Info
7591 99999999 5 02 005041 000000 1 00000080 XFR WR SYS LBA B 0000000075AA L 00000001 BO 000000 BES 0061A7E.0061AFD.0061A7E
7596 5 4 02 002241 000000 1 00000080 XFR RD SYS LBA B 000000008E55 L 00000001 BO 000000 BES 006D800.006DCFF.006D800
7610 14 9 02 002241 000000 1 00000080 XFR RD SYS LBA B 000000005702 L 00000001 BO 000000 BES 006D800.006D87F.006D800
7619 9 8 02 002241 000000 1 00000080 XFR RD SYS LBA B 000000005702 L 00000001 BO 000000 BES 006D800.006D87F.006D800
7637 18 7 02 002241 000000 1 00000080 XFR RD SYS LBA B 00000000570B L 00000002 BO 000000 BES 006D900.006D9FF.006D900
7644 7 8 02 005041 000000 1 00000080 XFR WR SYS LBA B 00000000570B L 00000002 BO 000000 BES 006D900.006D9FF.006D900
7663 19 6 02 002241 000000 1 00000080 XFR RD SYS LBA B 000000005702 L 00000001 BO 000000 BES 006D804.006D883.006D804
7669 6 8 02 005041 000000 1 00000080 XFR WR SYS LBA B 000000005702 L 00000001 BO 000000 BES 006D804.006D883.006D804
7688 19 6 02 002241 000000 1 00000080 XFR RD SYS LBA B 000000005702 L 00000001 BO 000000 BES 006D801.006D880.006D801
7694 6 8 02 005041 000000 1 00000080 XFR WR SYS LBA B 000000005702 L 00000001 BO 000000 BES 006D801.006D880.006D801
7713 19 8 02 002241 000000 1 00000080 XFR RD SYS LBA B 0000000061B7 L 00000008 BO 000000 BES 006D800.006DCFF.006D800
7721 8 5 02 005041 000000 1 00000080 XFR WR SYS LBA B 00000002C064 L 00000014 BO 000000 BES 0072A80.007347F.0072A80
7727 6 2 02 005041 000000 1 00000080 XFR WR SYS LBA B 0000000061B7 L 00000008 BO 000000 BES 006D800.006DBFF.006D800
7730 3 7 02 005041 000000 1 00000080 XFR WR SYS LBA B 00000002BE6B L 00000008 BO 000000 BES 006D800.006DBFF.006D800
7749 19 2 02 002241 000000 1 00000080 XFR RD SYS LBA B 0000000060A4 L 00000006 BO 000000 BES 006D800.006DAFF.006D800
7752 3 8 02 005041 000000 1 00000080 XFR WR SYS LBA B 0000000060A4 L 0000000A BO 000000 BES 006D800.006DCFF.006D800
14789 7037 25 02 005041 000000 1 00000080 XFR WR SYS LBA B 0000000075AA L 00000001 BO 000000 BES 0061A7E.0061AFD.0061A7E
14814 25 10 02 005041 000000 1 00000080 XFR WR SYS LBA B 000000009069 L 00000001 BO 000000 BES 0061AFE.0061B7D.0061AFE
14824 10 8 02 005041 000000 1 00000080 XFR WR SYS LBA B 00000002ED1D L 00000001 BO 000000 BES 0061AFE.0061B7D.0061AFE
17514 2690 25 02 002241 000000 1 00000080 XFR RD SYS LBA B 00000000552B L 00000080 BO 000000 BES 0044000.0047FFF.0044000
17607 93 6 02 002241 000000 1 00000080 XFR RD SYS LBA B 0000000054AB L 00000080 BO 000000 BES 0040000.0043FFF.0040000
17617 10 6 02 002241 000000 1 00000080 XFR RD SYS LBA B 0000000055C4 L 00000009 BO 000000 BES 00C17FC.00C1C7B.00C17FC
17703 86 3 02 002241 000000 1 00000080 XFR RD SYS LBA B 0000000055B4 L 00000008 BO 000000 BES 00C17FC.00C1BFB.00C17FC
20993 3290 6 02 002241 000000 1 00000080 XFR RD SYS LBA B 000000008AD4 L 00000180 BO 000000 BES 004C000.0057FFF.004C000
20999 6 11 02 002241 000000 1 00000080 XFR RD SYS LBA B 000000008C54 L 00000100 BO 000000 BES 0058000.005FFFF.0058000
26872 5873 0 27 002221 000000 1 00000080 SND_SRV 516F 0000 0000 0000 0000 0000 0000 0000 0001 0010 00D0
0000 0000 0000 0000 0020 28BA 4A3A 0000 0E98 0000 0000 0000 0000 0000 0000 0000
26872 0 1 27 002221 000000 1 00000080 SND_SRV 0501 0000 0000 0000 0000 0000 0000 0000 0001 0136 00D0
0136 0000 0000 0000 0020 28BA 4A3A 0000 0E98 0000 0000 0000 0000 0000 0000 0000
26873 1 0 27 002221 000000 1 00000080 SND_SRV 0106 0000 0000 0000 0000 0000 0000 0000 0001 0136 00D0
0136 0000 0000 0000 0020 28BA 4A3A 0000 0E98 0000 0000 0000 0000 0000 0000 0000
26873 0 1 27 002221 000000 1 00000080 SND_SRV 0501 008F 0000 0000 0000 0000 0000 0000 0001 7103 00D0
7103 0000 0000 0000 0020 28BA 4A3A 0000 0E98 0000 0000 0000 0000 0000 0000 0000
40156 13283 26 02 005041 000000 1 00000080 XFR WR SYS LBA B 0000000075AA L 00000001 BO 000000 BES 0061A7E.0061AFD.0061A7E
40183 27 9 02 005041 000000 1 00000080 XFR WR SYS LBA B 000000009069 L 00000001 BO 000000 BES 0061AFE.0061B7D.0061AFE
40192 9 8 02 005041 000000 1 00000080 XFR WR SYS LBA B 00000002ED1D L 00000001 BO 000000 BES 0061AFE.0061B7D.0061AFE

Frankly speaking, I am not sure about all above numbers .
Author:  pepe [ June 2nd, 2022, 19:19 ]
Post subject:  Re: Seagate Barracuda ST500DM002 f/w KC47 MRT keep BSY, bu
just wondering, i think CCxx firmwares were for 512 bytes per sector drives, while KC were for 4k. As far as i recall...
Author:  KangKung [ June 2nd, 2022, 23:12 ]
Post subject:  Re: Seagate Barracuda ST500DM002 f/w KC47 MRT keep BSY, bu
hi pepe...

Yes, it look likes CC not fit into KC. So i flash KC back, but I found this while drive was keep BUSY :

Rst 0x10M
MC Internal LPC Process
Spin Up
SIM Error 2040
RW Error 00000080
Starting LBA of RW Request=001320A7 Length=00000154
ProcessRWError -Read- at LBA 001320D4 Sense Code=43110081
RTL exceeded
MC Internal LPC Process
No HOST FIS-ReadyStatusFlags 2002A1A5
Internal SavePersistentInfo Triggered

ROM in time being is bootcode ROM .
Author:  KangKung [ March 27th, 2023, 23:52 ]
Post subject:  Re: Seagate Barracuda ST500DM002 f/w KC47 ,BSY, [SOLVED]
Hi,

It is long time post, but need to update as my case is closed [SOLVED].
Below is action taken that would be useful for others, it not so to detail, I removed basic things.
Basically the steps are down grade the f/w, Clear defect, Format and recalculate translator, back to original f/w,
Clear defect, Format and recalculate translator.

1. Any version of MRT it may work, but in my case, I use very old version 2.1.1.3
2. Save original ROM, modified the ROM in "Seagate change auxiliary tools" , use boot Mode tools to save and flash modified ROM.
3. Clear defect, Format and recalculate translator
4. Now drive is ready (terminal overlay), but cap 0.00Gb.
5. Write universal f/w, I down grade version to PHCC492H (ST3500418AS).
(why this model? It is nearest version).
6. Clear defect, Format and recalculate translator.
7. Reload ID/ terminal overlay, drive ready.
8. Write universal f/w, KC472H (ST500DM002).
9. Clear defect, Format and recalculate translator.
10. SATA overlay is works fine, cap is correct 500Gb, user area check OK, Logic scan test OK, then I proceed to DE with no issue.

Hopefully useful for anybody with the same case.
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