HDD GURU FORUMS

Hi,

I have problem with WD WD10EURX-61UY4Y0,Trailxlb, 1Tb.

SA, Hdd resources, read and saved > OK
User sector viewer > OK
Head test, min sectors to max sectors> OK

Logical scan test > FAILED , as in attachment pics, from LBA 0 to max LBA 1953525168 , it is remain same problem.

How to fix this issue?
Thank you.

WD's warranty checker identifies the drive as "ARRIS CE".

https://support-en.wd.com/app/warrantystatusweb

Arris is a manufacturer of video surveillance equipment:

https://en.wikipedia.org/wiki/Arris_International

I expect that your drive has been firmware locked.

Hi,

As I described that SA, Hdd resources, read and saved with no issue, that means all those hdd firmware are opened and saved.
My problem is in user area not service area/SA/Firmware.

Can you upload the resources?

Hi fzabkar,

Here is hdd resources, in attachment all those hdd resources

Technology mode key : ..........................: OK

RAM:
Read HDD Info : ................................: OK
Heads number : .................................: 2
Head map : .....................................: 3
SA Cyl Count : .................................: 256
Serials Mark : .................................: 0xFE16
Control version : ..............................: 5511

Zone allocation table : ........................: OK
SA SPT : .......................................: 1575

ROM:
Read Rom Infos : ...............................: OK
ROM Data Size : ................................: 256 Kb
ROM version : ..................................: 01.86R
ROM generation : ...............................: 01.87R
Link table version : ...........................: 01.0P
ROM Firmware version : .........................: 00010086

ROM Modules:
Flash ROM dir reading : ........................: OK
Switched off heads : ...........................: Yes
Heads number : .................................: 0x2
Heads number in use : ..........................: 0x2
heads map : ....................................: 0,1

Load SA translator : ...........................: OK

SA Module Dir Loading...
Load SA Module dir : ...........................: OK
Configuration reading : ........................: OK
Master Password : ..............................: has not been set
User Password : ................................: has not been set

RE-write ROM modules and proceed DE.
It is now DE imaging is works , but in very slow speed 300-500kb/sec only.
Possible the heads weak?

is the speed the same on all heads?

Yes H0 and H1 same speed

Bad luck... it is stop and error to DE

Strange, head test min and max sector no issue

Head Test... sector 1
Head: 0 Write data : ..........................: OK
Head: 0 Read data : ...........................: OK
Head: 1 Write data : ..........................: OK
Head: 1 Read data : ...........................: OK

Head Test... sector 1575
Head: 0 Write data : ..........................: OK
Head: 0 Read data : ...........................: OK
Head: 1 Write data : ..........................: OK
Head: 1 Read data : ...........................: OK

User sector viewer, begin to end no issue

Logical scan test remain failed

The drive is degraded. Did you execute the "slow responding" fix?

Code:

ID  Flg   Cur  Wor  Thr  Raw             Description
-----------------------------------------------------------------------------
  1   2F   186  186  186  0000000000499B  Raw Read Error Rate
  3   27   134  133    0  000000000010CC  Spin Up Time
  4   32   100  100    0  000000000001EF  Start/Stop Count
  5   33   147  147    0  000000000008E7  Reallocated Sector Count
  7   2E   200  200  200  00000000000000  Seek Error Rate
  9   32    78   78    0  00000000003F02  Power-On Hours Count
10   32   100  100    0  00000000000000  Spin Retry Count
11   32   100  100    0  00000000000000  Drive Calibration Retry Count
12   32   100  100    0  000000000000A0  Drive Power Cycle Count
183  *B2   100  100    0  00000000000000  SATA Downshift Error Count
184  *B2   100  100    0  00000000000000  End to End Error Det/Corr Count
187  *B2     1    1    0  00000000003F2E  Reported Uncorrectable Errors
188  *B2    99   97    0  00000400040004  Command Time Out
190  *A2    71   47    0  0000000000001D  Airflow Temperature
192   32   200  200    0  00000000000063  Emergency Retract Cycle Count
193   32   200  200    0  0000000000018C  Load/Unload Cycle Count
194   22   114   90    0  0000000000001D  HDA Temperature
195  *B6   200  200  200  00000000000000  ECC on the Fly Count
196   32   176  176    0  00000000000018  Reallocated Sector Event
197   32   200  200    0  00000000000064  Current Pending Sector Count
198   30   100  253    0  00000000000000  Offline Uncorrectable Sector Count
199   32   200  200    0  00000000000000  UltraDMA CRC Error Rate
200   08   100  253    0  00000000000000  Multi Zone Error Rate
240  *B2    79   79    0  00000000003E35  Head Flying Hours
241  *B2   200  200    0  00000882D70F90  Total LBAs written
242  *B2   200  200    0  000001D8E6B1E6  Total LBAs read

     * = hidden attribute

Hi fzabkar,

Let me try, I will get back the result

Hi fzabkar,

Unfortunately "slow responding" not fix the issue, Logical scan test remain failed.

Those below test are pass :
SA strucure test >> pass
Hardware modules test >> pass
Head 0/1 test >> pass (min to max sectors)
User sectors viewer > pass (min to max LBA)

Or it may any special option should I select in "slow response pop up menu"? I just select as it is.

Repair by 802E/802F is not an option since both modules are empty.

I would think that you should tick all the Repair Options boxes, but I'm not a pro.

I would dump the SA again after applying this fix.

Hi fzabkar, Spildit..

I will proceed all your suggestion.
I also suspected that hdd load wrong data into the RAM.
I will get back for result.

Spildit wrote:I would empty the re-lo table for sure. That one is loaded to RAM causing the slow down. Your report show sectors pending reloaction so your re-lo list have entries so the drive is processing those and getting stuck and slow.

Also it's not a repair and it's not by ID ... It simply read/write module 02 (aparently by ID) and patch it. At any rate select by ID and tick the 4 boxes on repair options.

Power off/on. IMAGE THE DRIVE if possible by heads and check if some of them read faster than the others and if some have errors, etc ...

Spildit,

Module 2 how to patch in MRT? I am not found to do it in MRT.

KangKung wrote:Or it may any special option should I select in "slow response pop up menu"? I just select as it is.

yes, you've to tick all 4 box in "repair options"