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fzabkar
 Post subject: Are WD's forums the worst maintained on the Internet?
PostPosted: July 10th, 2024, 14:38 
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Joined: September 8th, 2009, 18:21
Posts: 16960
Location: Australia
Some sh1tbag has been flooding WD's forums with spam for several years (?) and nobody has bothered to do anything about it. Doesn't this company care about its reputation? Is this a case of "not my job"?

https://community.wd.com/latest
https://forums.sandisk.com/latest

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fzabkar
 Post subject: Re: Are WD's forums the worst maintained on the Internet?
PostPosted: July 10th, 2024, 15:45 
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Joined: September 8th, 2009, 18:21
Posts: 16960
Location: Australia
I'm wondering whether the "WDStaff" are actually AI bots which are programmed to respond to certain triggers. For example, if a post remains unanswered after X days, regardless of the subject, this bot responds with ...

Quote:
Hi @some_forum_member,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask

Here is a thread which is actually a tutorial, not a question, yet this bot still invites the user to open a support case with WD:

https://community.wd.com/t/apps-my-cloud-os5-apps-matrix-third-party/286505

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A backup a day keeps DR away.
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Arch Stanton
 Post subject: Re: Are WD's forums the worst maintained on the Internet?
PostPosted: July 10th, 2024, 19:44 
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Joined: May 13th, 2019, 7:50
Posts: 1150
Location: Nederland
fzabkar wrote:
I'm wondering whether the "WDStaff" are actually AI bots which are programmed to respond to certain triggers. For example, if a post remains unanswered after X days, regardless of the subject, this bot responds with ...

Quote:
Hi @some_forum_member,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask

Here is a thread which is actually a tutorial, not a question, yet this bot still invites the user to open a support case with WD:

https://community.wd.com/t/apps-my-cloud-os5-apps-matrix-third-party/286505


The blessings of "AI" chatbots ..

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