Pros VS Newbies - Publishing Information

[microhardware]

Here we go again with a little different approach. From my previous post you get the picture.
I am constantly seeing posts about DR not sharing info. I decided to give my explanation using IT comparison.
1.
IT - simple google search regarding a problem will result in 1000 hits of people explaining how to fix it.
DR- extensive search on every possible search engine will result in 1000 hits of people ASKING for a solution for the same problem.

My Opinion - when people search for an IT answer they / someone else / or something (software error) diagnosed the fault and gave an error.
DR - its impossible to give a solution from "help my hdd doesnt work, it is spinning it must be a firmware. Dont worry i can decrypt 128 bit encryption" . Many people here suggested for the HDD to be sent for diagnoses but the requests were ignored.

2
IT- Most people ask for simple PC / Workstation / Laptop issues mostly software
DR- Most people ask for a help about very complex job providing very little or no information. Similar answers you will get if you asked " My big international company server does not start. PLEASE HELP me to fix it. But please dont mention AD DNS EMAIL Event log Event Viewer. Just provide me with step by step instruction how to fix it. Oh by the way I DONT HAVE BACK UP"
My Opinion- If you ever have a chance to ask a questions regarding more complex issues for example live servers , and the IT experts can assess that you dont have the skills you will get the same answer " Call a professional "

3
IT - available information about the software we use. Users test and report error . Free labor plus they pay for the software.
DR - Very rarely you can find info about most things.
My opinion - IT information is available on lower level. Most higher level information the findings are published but not the technical data. Proprietary information is not available at all. DR is pretty much same. I can just imagine if everyone in IT security publishes all the technical info with all the exploits.

Thanks
Misha

[HaQue]

I think it is more that there are not many DR experts around, or at least on the forums. probably too busy to be on the net giving out free advice. I admit I havent "been around long" and that I am learning so much about DR everyday my head hurts.. to paraphrase a (famous in the echo chamber?) infosec guy James Arlin.. "DR is H a a aaard"

So you get a lot of us asking semi-educated questions and answers that have been googled or experiences of an "elite" few and it makes the industry appear larger, and gives the false impression that info is not shared. If you scale the 2 industries, I would think that DR would be a .0? percent of IT, so to properly compare them you would need to see the same ratio of people giving out info.

Also the manufacturers of the NAND, Controllers, HDDs dont publish the info, though I assume that the hardcore DR experts have established liasons with the companies and associated NDAs, so they DO get the info but CANT share it.

The other problem is the sheer cost of the tools. without the tools and the time to learn them and get a deep understanding, you wouldnt understand the info even if you had it.

I would hazard that if you did an electrical engineering degree, spent alot of hobby time playing with hdd and flash, all the while compileng nuggets of info when they present themselves AND learnt the stuff in those nuggets and followed subsequent leads gained from the info, you would not be in a great NEED for info to be publicly shared.

yes almost any other part of IT you can get online and usually get a good grip on what you need, programming, network forensics, networking, malware etc etc, but not DR.

thats my broad view on it.

Cheers!!