I say stick to your quotes, unless what the client proposes really involves much less work than considered in your quote. But unless rough media problems causes a patient HDD to occupy an imager for several days, the difference between extracting several GBs or just a few files, most often isn't that big.
Another related scenario has been discussed in these forums some time ago: A recovery shop receives a hard drive with firmware problems. While assessing the problem, the shop repairs the drive. The client then turns down the quote, and the shop has to return the repaired hard drive. Thus, until a quote is accepted, always do your best to make sure you can return a patient drive in same condition as you received it.
Quote:
some of the cases I will discount recoveries:
-struggling people such as students
On the lighter side, or rather, the opposite of discounts to the struggling ones:
In Norway most politicians really love taxes, fees, etc. So in an attempt to make them happy, I am considering adding a "tax" of 2-300USD to the quotes of any client which confesses to be member of a political party
![Smile :)](./images/smilies/icon_smile.gif)
But sadly it won't matter...