We purchased a new microscope some X years ago. In the deal we also got a microscope camera, but this camera turned out to give a very dark image. Manufacturer said "upgrade firmware" which we did, same error. We conjured the warranty and got a new camera, same error. Then we got fed up and ditched the idea of having a camera, because the microscope itself was top-notch.
However, now the need for a camera has arisen anew so I'm trying to figure out the root cause of the problem.
Photo of what the microscope is targeting.
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Photo into the ocular.
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Photo of the screen with the camera software.
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I disassembled the optics to see if there was a protective tape (or whatever) covering the lenses and mirrors, but there was nothing there. Everything is squeaky clean and there is nothing that can obstruct the light, so I have no clue why the light goes away.
Anyone here with knowledge of optics and can pinpoint the root cause of this annoying problem?