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 Post subject: External tool to fix windows registry
PostPosted: July 25th, 2021, 15:18 
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Joined: March 11th, 2021, 10:13
Posts: 184
Location: Switzerland
Hello,

I got new AsusZenBook UX482E, customer said he installed Anti-virus and after that device didn't boot. Data recovery is not enough, he want the PC to reboot to keep all config as before.
I've tried all know trick, tips (restore point, safe mode, disable auto-recovery, bcdedit, fixboot, diskpart, sfcan... I've read many Microsoft forum) nothing works. When I check the SRT logs on Windows\System32 there is nothing that could help, it just say

"error 0x0 .. Despite several tries system boot can not find the problem"

PC keep rebooting in "recovery ..." then failed and go to Windows recovery tool where nothing workd. It really looks like bad registry.

I've cloned the SSD. I should have say no from the begining... but he said it was "data recovery" case... not really the case in fact.

If I plug that SSD into a USB dock and then connect it to another PC, Is there a tool that can help fix registry (scan and fix) on external HDD ?


(once again, I know why I don't want to do PC-Support...)
Thanks
CB


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 Post subject: Re: External tool to fix windows registry
PostPosted: July 25th, 2021, 16:45 
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Joined: December 8th, 2010, 11:37
Posts: 738
Location: Ottawa, Canada
I would just give it back and suggest he contact a PC repair tech.

If there is nothing in c:\Windows\System32\Config\Regback, there's nothing more for you to do. If there is, you can try restoring the back-up hives after backing up (renaming) the current ones...on the clone, of course -- don't mess with the original drive any more.

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Sabo Computer Repairs & Data Recovery


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 Post subject: Re: External tool to fix windows registry
PostPosted: July 25th, 2021, 19:10 
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Joined: May 13th, 2019, 7:50
Posts: 907
Location: Nederland
Cases like that are like a rabbit hole. If you're offering data recovery explain him what it is you do and that this ain't it.

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Joep - http://www.disktuna.com - video & photo repair & recovery service


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 Post subject: Re: External tool to fix windows registry
PostPosted: July 26th, 2021, 1:42 
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Joined: March 11th, 2021, 10:13
Posts: 184
Location: Switzerland
Thanks guys. I've checked Regback but it was empty. I am going to tell him best option is using windows recovery tool "reset and keep my files"


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