We purchased a new microscope some X years ago. In the deal we also got a microscope camera, but this camera turned out to give a very dark image. Manufacturer said "upgrade firmware" which we did, same error. We conjured the warranty and got a new camera, same error. Then we got fed up and ditched the idea of having a camera, because the microscope itself was top-notch.
However, now the need for a camera has arisen anew so I'm trying to figure out the root cause of the problem.
Photo of what the microscope is targeting.
Photo into the ocular.
Photo of the screen with the camera software.
I disassembled the optics to see if there was a protective tape (or whatever) covering the lenses and mirrors, but there was nothing there. Everything is squeaky clean and there is nothing that can obstruct the light, so I have no clue why the light goes away.
Anyone here with knowledge of optics and can pinpoint the root cause of this annoying problem?