j1mbr0 wrote:
While I can understand that it isn't exactly their responsibility to have me backup my data, I do find it extremely annoying that I had called them several times to seek out a way to fix the original problem(the locking up) and they walked me through steps to 'fix' it by reformatting my computer which at the time I had backed up that info but here I am less than 1 month later with a crappy drive that failed and no way to retrieve the data without sending it to a DR company. I just want to know what adapter to use. I can figure the rest out myself but if you can't even sell the adapter or tell me what type to buy then at least I can try on my own to retrieve my stuff. That is where my frustration lies in Dell. Not that the drive failed or that I had to replace it myself or even that data retrieval has to be done without their help...it's that no regular company can even tell me where to start looking for the necessary parts. That's like selling Mitsubishi cars and then when the engine breaks down you're like 'Well I can send you a new engine but you have to install it yourself but you're going to need special tools to do it but we don't sell them or know where to obtain them. Thanks for shopping at Mistubishi have a nice day.'
The 3% you save by going with Dell will always burn you in the end. Just like when your car breaks down, you may not need a whole engine. Maybe just a small part. Your best bet is to send the drive to a reputable shop and get a diagnosis. Recovery can be quite inexpensive actually. It is usually after the end user has run spinright 20 times on a frozen drive that the recovery costs start going up. The worst that can happen by getting someone to look at it, is you know how much it would be to "do it right"