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 Post subject: Serious HD crash, precious data in there...Seagate
PostPosted: May 27th, 2011, 12:31 
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Joined: May 27th, 2011, 12:27
Posts: 10
Location: Charlotte, USA
Hey,

My Laptop hard recently crashed...."No rebootable device found"

- Seagate Momentus 7200.4 500GB
- FW 0004SDM1
- ST9500420ASG

The Hard drive is not reading on another system
Looks like the PCB has gone, now I can buy the same hard drive and replace the PCB but the question is on the FirmWare...I am not getting the same FW anywhere.

- Which place can I get the same hard drive with the same FW
- Is there a way to install the same firmware on a new HD

Thanks a ton for your feedback


Last edited by zepheyer on May 27th, 2011, 12:37, edited 1 time in total.

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 Post subject: Re: Serious HD crash, precious data in there...Seagate
PostPosted: May 27th, 2011, 12:36 
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Joined: August 12th, 2008, 13:11
Posts: 3235
Location: USA
zepheyer wrote:
Looks like the PCB has gone

Why?

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 Post subject: Re: Serious HD crash, precious data in there...Seagate
PostPosted: May 27th, 2011, 12:38 
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Joined: May 27th, 2011, 12:27
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Location: Charlotte, USA
I took the HD out and it is not reading on another system


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 Post subject: Re: Serious HD crash, precious data in there...Seagate
PostPosted: May 27th, 2011, 12:40 
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Joined: September 5th, 2010, 12:29
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Location: South Africa
What makes you think it's the PCB at fault?

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 Post subject: Re: Serious HD crash, precious data in there...Seagate
PostPosted: May 27th, 2011, 12:43 
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Joined: May 27th, 2011, 12:27
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Took it to a Professional place and they said PCB is the issue..
Obviously would love to avoid the >$1000 they ask


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 Post subject: Re: Serious HD crash, precious data in there...Seagate
PostPosted: May 27th, 2011, 12:46 
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>$1000 for a PCB issue? Wow.

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 Post subject: Re: Serious HD crash, precious data in there...Seagate
PostPosted: May 27th, 2011, 12:53 
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Joined: May 27th, 2011, 12:27
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Yep.
Any solution you can offer pls


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 Post subject: Re: Serious HD crash, precious data in there...Seagate
PostPosted: May 27th, 2011, 12:54 
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Joined: August 12th, 2008, 13:11
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Location: USA
You are not really giving anything to go on

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 Post subject: Re: Serious HD crash, precious data in there...Seagate
PostPosted: May 27th, 2011, 12:58 
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Joined: May 27th, 2011, 12:27
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Location: Charlotte, USA
Apologies...
What info would you need?


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 Post subject: Re: Serious HD crash, precious data in there...Seagate
PostPosted: May 27th, 2011, 12:59 
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In order to get advice, you first need to give details as to what the symptoms of the drive are. Have a look at a few threads on this forum to get an idea of what sort of information to provide.

Does it spin up? Does it make unusual noises? Is it detected in the BIOS at least? etc etc

Provide us with something to work with, as DRC said. Or else it's like writing to a doctor and saying "My arm is sore. It was also sore last week. I went for an opinion at the hospital and they said my arm is sore". It doesn't give enough info to attempt a remote diagnosis.

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 Post subject: Re: Serious HD crash, precious data in there...Seagate
PostPosted: May 27th, 2011, 13:05 
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Joined: May 27th, 2011, 12:27
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Appreciate it.

1: HD made some noise and I rebooted the laptop
2: On reboot it said "No rebootable device found"
3: Not detected in BIOS
4: Not getting detected in another system
5: When connecting to another system, does not spin and gets hot


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 Post subject: Re: Serious HD crash, precious data in there...Seagate
PostPosted: May 27th, 2011, 13:06 
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Joined: August 18th, 2010, 17:35
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Location: Massachusetts, USA
Any possibility that the laptop was dropped on the floor or something?

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 Post subject: Re: Serious HD crash, precious data in there...Seagate
PostPosted: May 27th, 2011, 13:08 
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Joined: May 27th, 2011, 12:27
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Dropped a few months ago sure.
Just sitting on a table when this happened


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 Post subject: Re: Serious HD crash, precious data in there...Seagate
PostPosted: May 27th, 2011, 13:09 
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Joined: March 7th, 2009, 12:43
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Location: Angel Data Recovery
zepheyer wrote:
Appreciate it.

1: HD made some noise and I rebooted the laptop
2: On reboot it said "No rebootable device found"
3: Not detected in BIOS
4: Not getting detected in another system
5: When connecting to another system, does not spin and gets hot


Any sounds like something want to moving inside but can't?

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 Post subject: Re: Serious HD crash, precious data in there...Seagate
PostPosted: May 27th, 2011, 13:11 
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Joined: May 27th, 2011, 12:27
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Location: Charlotte, USA
Connected to the system and it does not show any signs of turning on and no sign of any noise


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 Post subject: Re: Serious HD crash, precious data in there...Seagate
PostPosted: May 27th, 2011, 13:13 
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Joined: March 7th, 2009, 12:43
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Location: Angel Data Recovery
zepheyer wrote:
Connected to the system and it does not show any signs of turning on and no sign of any noise


PCB problem is possible.

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 Post subject: Re: Serious HD crash, precious data in there...Seagate
PostPosted: May 27th, 2011, 16:29 
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Joined: September 5th, 2010, 12:29
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From what you've said, and the fact that you took it to a 'professional' place and they said PCB problem, then that probably is the problem, or part of the problem.

In basic terms (if the PCB is the ONLY problem) the solution is to get an identical PCB and swap certain adaptive information from the faulty PCB to the replacement PCB. This is either stored on an 8-pin external rom chip, or inside the main controller chip. The former being first prize.

Best to upload a detailed photo of the component side of the PCB if you wish to proceed further.

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 Post subject: Re: Serious HD crash, precious data in there...Seagate
PostPosted: May 28th, 2011, 4:27 
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Joined: September 8th, 2009, 18:21
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zepheyer wrote:
Took it to a Professional place and they said PCB is the issue..
Obviously would love to avoid the >$1000 they ask

If their diagnosis is correct, and if the adaptive data are stored in an 8-pin flash memory IC, then a PCB swap plus "ROM" transfer should cost you about US$50 - $70. You could use the board from a ST9500420AS, ie same model but without the free-fall protection. The firmware is identical.

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 Post subject: Re: Serious HD crash, precious data in there...Seagate
PostPosted: December 6th, 2012, 13:42 
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Joined: July 9th, 2010, 4:41
Posts: 9
Location: Jordan
can anyone suport me with the firmware please for same hdd

ST9500420AS
PN: 9HV144-037
FW: D005SDM1


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