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 Post subject: Can't read SMART, but i can see the drive in...
PostPosted: March 9th, 2012, 5:20 
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Joined: March 9th, 2012, 5:10
Posts: 24
Location: Netherlands
Hi,

It is now the 2nd time i have a hard drive where I could not retrieve the smart data with MHDD. After scanning with mhdd, and starting windows again i can't see the disk in my computer. Only by diskmanagement, i can see the disk but it's a not initialized disk.

I was pratice to get data back, so in my opinion it's weird i can see the disk beceause i couldn't get the smart data.

I also checked in linux (ubuntu) then i have I/O errors.

So, i go on with trying and maybe you have some ideas

Thx Christian


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 Post subject: Re: Can't read SMART, but i can see the drive in...
PostPosted: March 9th, 2012, 8:40 
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Joined: May 6th, 2008, 22:53
Posts: 2138
Location: England
@clut,

Unfortunately I don't understand enough of your story to give any comment. Here are some places where you could be clearer, and then perhaps it would be possible to understand your story.

First - What is the history? Why are you doing anything with MHDD - what is the original problem?

clut wrote:
It is now the 2nd time i have a hard drive where I could not retrieve the smart data with MHDD.

Unfortunately "could not retrieve" is too vague. Please supply a screenshot with the actual result of trying to read the SMART data.

clut wrote:
After scanning with mhdd, and starting windows again i can't see the disk in my computer. Only by diskmanagement, i can see the disk but it's a not initialized disk.

Why is this a surprise to you? What was the original situation? Was the disk shown in "My Computer" before you scanned with MHDD? What errors did the MHDD scan show? Any unreadable sectors?

clut wrote:
I also checked in linux (ubuntu) then i have I/O errors.

Therefore this seems like a sick disk - so any results are possible! This is why I do not understand why you are surprised that you are getting some kind of strange results from a sick disk. If you can explain more, then perhaps your story will be clearer :)


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 Post subject: Re: Can't read SMART, but i can see the drive in...
PostPosted: March 9th, 2012, 9:07 
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Joined: March 9th, 2012, 5:10
Posts: 24
Location: Netherlands
Vulcan wrote:
@clut,

Unfortunately I don't understand enough of your story to give any comment. Here are some places where you could be clearer, and then perhaps it would be possible to understand your story.

First - What is the history? Why are you doing anything with MHDD - what is the original problem?
Hi Vulcan,


Thanks for your help. The history is that i'm interested in data recovery and after a lot of reading about this subject i tried it in pratice. So, the 2 disk i used, are 2 disk who are defect, and i would try to make them work, or recover anything.

I used MHDD because i read about it, and yes with mhdd the disk have bad sectors etc. etc.

Vulcan wrote:
clut wrote:
It is now the 2nd time i have a hard drive where I could not retrieve the smart data with MHDD.

Unfortunately "could not retrieve" is too vague. Please supply a screenshot with the actual result of trying to read the SMART data.

clut wrote:
After scanning with mhdd, and starting windows again i can't see the disk in my computer. Only by diskmanagement, i can see the disk but it's a not initialized disk.


Why is this a surprise to you? What was the original situation? Was the disk shown in "My Computer" before you scanned with MHDD? What errors did the MHDD scan show? Any unreadable sectors?

It's a suprise beceause i thought that first the smart system would be read, and after reading the smart the disk would be read. I my situation, the smart could not be read so i thought the disk is also not readable. The origional situation was the windows was frozen by using the extra disk. (windows was @ HD1 and now we talking about HD2)

Vulcan wrote:
clut wrote:
I also checked in linux (ubuntu) then i have I/O errors.

Therefore this seems like a sick disk - so any results are possible! This is why I do not understand why you are surprised that you are getting some kind of strange results from a sick disk. If you can explain more, then perhaps your story will be clearer :)


Thx


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 Post subject: Re: Can't read SMART, but i can see the drive in...
PostPosted: March 9th, 2012, 14:58 
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Joined: May 6th, 2008, 22:53
Posts: 2138
Location: England
Thanks. Unfortunately there was not as much detail as I had hoped to see. :( As far as I understand, you had not expected to read any user data from a disk where you got an (unspecified) error when reading the SMART data.

With the level of detail supplied so far, all I can say is that the SMART counters are not stored in the same part of the disk as the user data. It could even be possible that SMART has simply been disabled on those disks. Therefore I am not surprised that it is possible to read some user data from them.

Perhaps someone else understands your reply better than me, and can offer more suggestions.


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 Post subject: Re: Can't read SMART, but i can see the drive in...
PostPosted: March 12th, 2012, 4:59 
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Joined: March 9th, 2012, 5:10
Posts: 24
Location: Netherlands
Hi Vulcan,

Thanks for your help. In the BIOS the SMART is enabled... In MHDD, when i used the F8 function (Getting SMART attributes) i get the error: Error: device error

After that, when i start my computer with another disk with windows, and when i look in the disk management i see the disk, but can not access them. It's a not initialized disk. So, first, i have to format them, before i can access them, but for exercise i would try to get some dat off the disk.

Hope this is enough information, or maybe you have some tips or exercise for me.

----edit

Some extra info. When i used the shift +F2 option in MHDD, i get the EID... The info i get from the disk is:

Maxtor 6E40L0
LBA: 80.293.248
BIOS: 80H
S/N: E1KMSJDE
FW: NAR61590
Cache: 2048KB
Supports: HPA AAM DLMC LBA MS16 DMA (UDMA6, MWDMA2)
SMART: Disabled
Selftest: Supported
Errorlog: Supported
Security: high, off.
Size 39205MB


Many thanks for help

Chris


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 Post subject: Re: Can't read SMART, but i can see the drive in...
PostPosted: March 13th, 2012, 10:20 
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Joined: March 9th, 2012, 5:10
Posts: 24
Location: Netherlands
Hi guys,

So today i did an extra scan with MHDD. The disk is very bad i think... Here is the log:

< 3ms 11839
< 10ms 3140
< 50ms 5104
< 150ms 4690
< 500ms 7686
> 500ms 8669
X UNC 1313
A AMNT 17
50% 13.2%

Warnings: 10604051
Error: 10604354

After this scan, who is not completed at all, i restart in ubuntu. When i do a sudo parted -l i get a I/O error. Error: /dev/sda: unrecognised disk label.

Does anybody know a way to get some dat back from this disk, or is it and of life?

Many thanks for help

Chris


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 Post subject: Re: Can't read SMART, but i can see the drive in...
PostPosted: March 13th, 2012, 10:32 
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Joined: January 15th, 2008, 11:06
Posts: 1419
Location: Providence, RI. Boston, MA USA
You need data from that drive or just want to fix that drive?

_________________
www.datarecoveryne.com


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 Post subject: Re: Can't read SMART, but i can see the drive in...
PostPosted: March 13th, 2012, 10:35 
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Joined: May 6th, 2008, 22:53
Posts: 2138
Location: England
@clut,

For your original concern, the reason is now clear:

clut wrote:
i have a hard drive where I could not retrieve the smart data with MHDD

Vulcan wrote:
It could even be possible that SMART has simply been disabled on those disks.

clut wrote:
When i used the shift +F2 option in MHDD
[...]
SMART: Disabled

So my guess was correct.

For your next questions about how to recover data from these 2 faulty (but not important) disks, I must leave that to the Maxtor experts here.


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 Post subject: Re: Can't read SMART, but i can see the drive in...
PostPosted: March 13th, 2012, 10:41 
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Joined: March 9th, 2012, 5:10
Posts: 24
Location: Netherlands
harddrivespecialist wrote:
You need data from that drive or just want to fix that drive?


It's for exercise/ expertice, so i wanna know if it is possible... If the answer is that it can not, that's not a big problem. But, the are sectors good, so maybe i can get a little bit of data from the disk.

@Vulcan, also thanks for your help :wink:


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 Post subject: Re: Can't read SMART, but i can see the drive in...
PostPosted: March 13th, 2012, 10:45 
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Joined: July 18th, 2006, 3:05
Posts: 7476
Location: ITALY
Stalking the SMART won't get out of the problem.

Drive may not be at end of life (in my hands it could have a 2nd life if head IS not (NOW) completely toast) but it is necessary a lot of "black magic" and revert the problems that extensive "SCAN" have made.

All this IF and only IF head is not toast and media is in decent conditions otherwise some sort of physical intervention is needed (and a precise diagnose, there is 5% about something else! )

But nothing an end-user can do (and please don't ask).


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 Post subject: Re: Can't read SMART, but i can see the drive in...
PostPosted: March 14th, 2012, 6:35 
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Joined: March 9th, 2012, 5:10
Posts: 24
Location: Netherlands
BlackST wrote:
Stalking the SMART won't get out of the problem.

Drive may not be at end of life (in my hands it could have a 2nd life if head IS not (NOW) completely toast) but it is necessary a lot of "black magic" and revert the problems that extensive "SCAN" have made.

All this IF and only IF head is not toast and media is in decent conditions otherwise some sort of physical intervention is needed (and a precise diagnose, there is 5% about something else! )

But nothing an end-user can do (and please don't ask).


Hi BlackST, thanks for your help. So for me as starter, it's to difficult, or i didn't have the right software to do anything at this moment? Maybe you have some tips, where i can find more documentation?

Thx


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 Post subject: Re: Can't read SMART, but i can see the drive in...
PostPosted: March 14th, 2012, 23:47 
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Joined: August 18th, 2010, 17:35
Posts: 3669
Location: Massachusetts, USA
For data recovery purposes, a software solution is not going to cut it. I mean it depends on what you mean by recovering data. Certain files, any files, etc..

If you want to fix this and continue to use and rely on it for storing data, then don't bother. Not worth it, unless you want to grow few headaches.

And of course, heads are probably weak if not toast already as you have already been warned of.

_________________
Hard Disk Drive (HDD), Solid State Drive (SSD, SATA, NVMe, etc), USB Flash Drive and RAID Data Recovery Specialist in Massachusetts


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