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 Post subject: FAIL Servo Op= on isolated Seagate Barracuda ST500DM002 PCB
PostPosted: August 24th, 2016, 9:24 
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Joined: August 24th, 2016, 8:53
Posts: 6
Location: Buenos Aires City, BA
I have seen there is a big community of dead Seagate hard drive re-animators. I never thought something so mean could happen with a relatively new piece of hardware.

My story: nine months ago I lost a whole afternoon looking in my city, one of the ten biggest capitol cities in the world, for a hard disk drive worthy of buying. I went first to the city’s computer mall, and there wasn’t an offer of any cool hard disks to buy. I’m a gamer, and I wanted a Seagate Barracuda Black.

It was disappointing to find that they only sold red, green and blue, mostly blue hard disks. After going to another district, and not finding anything, and then returning to the mall, I bought the Seagate barracuda model st500dm002 (500GB), what in the re-animators’ community is known as 7200.12…

I didn’t buy it in my first visit to the mall, because it wasn’t the size I wanted (I wanted 1TB or bigger)… Point in case, this disk was a PITA from day one.

I have a tri-boot system, and my Windows XP didn’t recognize it! Just like that! I was strapped for disk space, and was thinking how bad I should go and RMA it. But, seeing in the sticker that it was manufactured in mid-‘15, hence barely 4 or 5 months old…

I thought it simply wasn’t built to support XP, because Windows 7 and 8.1 detected it without any problem.

I happily used it for the span of nine months, until ten days ago, it came a moment when Windows 7 hanged in the splash screens of rebooting time, and it won’t reboot. I waited for more than five minutes and realizing something was wrong I hard-re-setted the PC.

The disk simply disappeared from Windows, post and setup. This was very bad news for me, because I never faced this problem in a quarter century of PC computing.

I’m working as a PC tech for the last four years, and I want to quit already. There’s too much technical stuff to study and too much money needs to be invested if you want to have a 100% integral computer fixing company. I wanted to fix this problem as soon as it happened. But I was in for the long haul, I just didn’t know it yet…

Okay, to be concise with what’s my problem after more than sixty tries, the problem is this: I can get to F3> on hyperterminal, but I get the FAIL Servo Op=0100 Resp=0003 if I do it isolating the PCB from the disk’s case.

What I did wrong?

I might or might not have gotten confused and input a command specific to .11, may I have messed anything in the logic board?

I believed a guy in youtube that said that it wasn’t necessary to isolate the PCB for .12; I followed the steps and on reboot the disk was seen at post, only to disappear again from setup and Windows.

Okay, I’ve spent the hours reading about reviving factory-faulty Seagates, the only good thing up to now from me is having learned something the bad way: that you shouldn’t trust your hard disk when you just bought it, at least wait until the warranty expires, they give it of a certain time span for a reason.

Now, I must do this myself, I cannot, because I don’t want, give this disk for RMA, not before I have an opportunity to access it, copy expendable stuff I had in it, my passwords’ database and then wipe/zero it wholly…

I do want to give it for RMA…once it’s all zeroed down, but not as it is now, because I have my life’s work in it. Thanks god I have backups, because I follow good computing practices… Now I’ve read that there is a way to deal with the error I’m getting.

Please, if you know a way of reviving 7200.12 without having to isolate the PCB, that would be optimal…

The way I’ve found of dealing with the fixing seagate barracuda “FAIL Servo Op=error” is shorting the read channel, right?

I’ve tried what I’ve understood it to be, to no avail, here I’m attaching pictures of the PCB, tell me if you need a picture of the inside side and I’ll update the post.

Which connectors would be the read channel for ST500DM002?

Image


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 Post subject: Re: FAIL Servo Op= on isolated Seagate Barracuda ST500DM002
PostPosted: August 24th, 2016, 23:12 
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Joined: March 19th, 2015, 15:01
Posts: 1388
Location: isreal
1. Is there unusual noise from the HDD ?
2. Can we see the terminal log ?
3. If you fix it, it might not be qualified for RMA


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 Post subject: Re: FAIL Servo Op= on isolated Seagate Barracuda ST500DM002
PostPosted: August 26th, 2016, 10:07 
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Joined: August 24th, 2016, 8:53
Posts: 6
Location: Buenos Aires City, BA
Hi,
thanks for the interest jermy,

1. I have tried about sixty times (~60 times running HT) to fix the disk in the last two weeks. The only time it made a strange sound was when I followed all the F3> commands to unbrick it, that I found in a guide, but without isolating the PCB; when I rebooted and it was detected in POST.

But like I said, the computer only detected it once, in post, once I entered the setup to cross check it, it was gone again. That time, it did make some clicking as if it were broken. Otherwise, it never did death noises before, nor now while trying to fix it.

2. Give me until Sunday, and I'll reproduce all the steps (gonna take the pcb out and retry). On Sunday I'll post the log. I thought that I had cut and pasted it to a textfile, but I cannot find it at the moment. :abuse:

3. Like I said in my post, the reason I want to fix it myself and, not to send it for RMA, is for the un-encrypted work contents in it. I don't care about the disk nor the contents, but I don't want to give it for RMA in its present state.

I wonder if someone reading this could or knows someone that could waive Seagate's procedure of having to give the faulty one to get a refurb one from Thailand. Can't the local customer service verify the disk is toast and drill it for it to become unusable, so I can get a replacement without sending the disk nor keeping it?


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 Post subject: Re: FAIL Servo Op= on isolated Seagate Barracuda ST500DM002
PostPosted: August 26th, 2016, 18:48 
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Joined: October 16th, 2013, 13:21
Posts: 713
Location: Brazil
If you used the commands for 7200.11 BUSY you may have deleted the NRG list, so now your problem is probably worse

Do you have some log of what you tried / commands used ?

And, just as an opinion, if you don´t care about the disk or its contents, but are not confortable with the disk traveling around the world with your data, why don´t you just accept the losses, destroy the disk yourself and avoid buying a disk from Seagate in the next 2 or 4 years ? It is easier than the worries about the RMA replacement, as if they decide to be picky and see that you did something to the disk, they would probably refuse the RMA anyway.


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 Post subject: Re: FAIL Servo Op= on isolated Seagate Barracuda ST500DM002
PostPosted: September 3rd, 2016, 9:53 
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Joined: August 24th, 2016, 8:53
Posts: 6
Location: Buenos Aires City, BA
F3 1> N1
F3 1> /
F3 1> m0,2,2,0,0,0,0,22

Guide 2 (https://www.youtube.com/watch?v=oI3hDgfssu0)

Sorry but I don't want to deal with guide 2 again. It's slow as it gets, but more or less it is similar to what I've input for guide 1... The only thing is that the individual who created it mixed the method for .11 and .12 in the same sequence and it's not very intuitive.

Besides he said that for .12 you don't need to isolate the PCB, i did like it said.


Guide 3 (https://www.youtube.com/watch?v=3vifw41RoEM)


F3> /2
F3 2> Z
F3 2> U
F3 2> /
F3 T> F,,22
F3 T> F720
F3 T> i4,1,22
F3 T> m0,2,2,0,0,0,0,22
F3 T> m0,2,2,,,,,22
F3 T> i4,1,22
F3 T> /1
F3 1> N1
F3 1> /
F3 1> m0,2,2,0,0,0,0,22


jermy:


when I isolate the PCB... I get the following:


FAIL Servo Op=0100 Resp=0003
ResponseFrame 2EA0 0603 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0004
FAIL Servo Op=0100 Resp=0003
ResponseFrame 2EA0 0603 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0004
FAIL Servo Op=0100 Resp=0003
ResponseFrame 2EA0 0603 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0004
FAIL Servo Op=0100 Resp=0003
ResponseFrame 2EA0 0603 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0004
FAIL Servo Op=0100 Resp=0003
ResponseFrame 2EA0 0603 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0004
FAIL Servo Op=0100 Resp=0003
ResponseFrame 2EA0 0603 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0004
FAIL Servo Op=0100 Resp=0003
ResponseFrame 2EA0 0603 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0004
FAIL Servo Op=0100 Resp=0003
ResponseFrame 2EA0 0603 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0004
LED:000000EE FAddr:0010289C


Like I told you, if I don't isolate it I get the disk to spin up and down, and the F3> prompt alright...

I better fix this, or else... :evil:

rogfanther, I don't want to give Seagate the ease of not having to deal with me, a completely
disgruntled costumer.

Don't buy Seagate for 3 or 4 years you say? I won't buy Seagate again, ever!

I will go through the worries of RMA replacement... :row: :row: THEIR worries, because we will do things my way or we won't do them at all...

Who the hell they think they are? Do they think we are stupid? The trust in the ethics of others
for me ends from where I can't see what the other is doing with my stuff...

I can admit any argument that the people in charge of checking it in the factory, and later refurbishing it for
another customer with the same problem, are in a controlled environment and cannot make an image
of my data for their exclusive use later... but what if I have millions of dollars in industrial work in it, instead of a video game or two?

Like I said I have backups, so losing those hypothetical millions is not the point. :roll: The point is the few files that I didn't have backupped, and the organization of a very big set of other files I had very
neatly organized.


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 Post subject: Re: FAIL Servo Op= on isolated Seagate Barracuda ST500DM002
PostPosted: September 4th, 2016, 20:25 
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Joined: August 24th, 2016, 8:53
Posts: 6
Location: Buenos Aires City, BA
bump
I'm running out of real estate here, any ideas?


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 Post subject: Re: FAIL Servo Op= on isolated Seagate Barracuda ST500DM002
PostPosted: October 14th, 2016, 10:17 
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Joined: August 24th, 2016, 8:53
Posts: 6
Location: Buenos Aires City, BA
well, thanks for nothing... time to kick the computer world out of one's life and go to SF


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