alfarom wrote:
MRT support is more or less non existent.
... thats a bit hard - biggest problem is here sure the time difference for some people and yes, often they just leave you a 2 or 3 liner in Skype and often you have to gess or figure a missing step out on your own.
If you stay online when they are working they try to help you.
alfarom wrote:
The latest software update adds quite a bit to the monthly cost and from what I've read the update doesn't add much to the product.
... as far as I know they just add SSD support and that you need to buy / lease as an add-on. With that SSD add-on you pay 40 USD / Month more - that is true. They also increased the price from +30 USD to +40 USD for the SSD-support.
alfarom wrote:
Tutorials are available but aren't exactly comprehensive. It seems that if you know PC3000 you will understand MRT but anybody with the PC3000 surely wouldn't need the MRT product.
You leed some kind of training - that is true for MRT and PC-3000 or DFL. The Forums, Tutorials, etc. for PC-3000 are much much better but you can also use most of the Informations there as MRT user.
If you know PC-3000 you will definitivly be able to work with MRT. Just that you know it doesn't mean that you are willing / able to spend 10.000 USD on a PC-3000. MRT is a cheaper option and offers 70-80% of the functionality for 1/3 of the price. If you need a more affordable starting-point the rent / leasing model of MRT comes quite handy.
That a lot of them will upgrade sooner or later to PC-3000 is clear to me. I save from every job some money an collect with jobs I do on MRT the money for PC-3000. But that will make my MRT also not absolete. Sooner or later I will need more then one workstation and MRT will also in the future handle some tasks as my secondary workstation.
For plain imaging of drives which will not ID in a PC you need not really much training. Look the Videos of DeepSpar about the DDI and in 1h you know almost all you need for imaging a drive. Only that will increase your rate of success quite a lot! And MRT is perfectly fine for that. Read also the Manual of the DE module from MRT - that will raise a few questions more but make a lot of the options clear!