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TheHighway78
 Post subject: What's the sound?
PostPosted: February 14th, 2020, 20:39 
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Joined: February 11th, 2020, 8:59
Posts: 10
Location: Finland
Hi!

This is the sound of my unhappu 3TB Barracuda.
Seems it tries to post but shuts down.

Figured someone might be able to tell me from the sound what's up with it.

https://photos.app.goo.gl/XTxyWmoYLQRqh1BE7

Enjoy!
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mr_spokk
 Post subject: Re: What's the sound?
PostPosted: February 15th, 2020, 3:37 
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Joined: May 21st, 2007, 16:10
Posts: 1592
Location: Gothenburg/ Sweden
Bad heads and possible media damage...this is not a DIY sorry to say

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TheHighway78
 Post subject: Re: What's the sound?
PostPosted: February 15th, 2020, 14:53 
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Joined: February 11th, 2020, 8:59
Posts: 10
Location: Finland
Thank you for listening! So what am I hearing here? The head assembly is moving but it cannot find where to start? Or what is the failure mode? Is there a log somewhere that I can get at with a serial connection?

Questions questions... Did someone serve this drive's heads on a platter? Cold?

What can cause this?

It was sitting in an external enclosure on my work desk. undisturbed - i hope.
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pclab
 Post subject: Re: What's the sound?
PostPosted: February 16th, 2020, 11:09 
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Joined: July 12th, 2010, 4:38
Posts: 1452
Location: Portugal
Seagate drives are known for being "self-destructible" :mrgreen:

What you are hearing is the heads trying to reach SA and not be able to do it.

With a serial cable (you can find how to do it if you search it), you might get and idea of what's going on. But it will be a confirmation of what we said.

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TheHighway78
 Post subject: Re: What's the sound?
PostPosted: February 17th, 2020, 10:57 
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Joined: February 11th, 2020, 8:59
Posts: 10
Location: Finland
pclab wrote:
With a serial cable (you can find how to do it if you search it), you might get and idea of what's going on. But it will be a confirmation of what we said.


Yep, this one is the lawsuit one :) had I known i'd told our technician to burn more midnight oil to get the backup qnap ready! (It was days away, soooo close)

Anyway, I just wrote a post about my problems speaking to it through the serialvines. Seems evil monkeys are eating the bits somewhere on the way because it's silent, very silent on the line. Poking it with ctrl-z does nothing. Am I supposed to isolate the pcb head connector or not?

Sorry for the kind of double post, please go here: (Will add link as soon as the mod accepts my op on the serial connection, why oh why am I not trusted)
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TheHighway78
 Post subject: Re: What's the sound?
PostPosted: February 17th, 2020, 10:58 
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Joined: February 11th, 2020, 8:59
Posts: 10
Location: Finland
Thank you so much PCLab for listening! SA? What does that mean?

Edit:Oh Service area, gotcha. So is it looking for firmware on the disk?
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TheHighway78
 Post subject: Re: What's the sound?
PostPosted: February 17th, 2020, 10:58 
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Joined: February 11th, 2020, 8:59
Posts: 10
Location: Finland
pclab wrote:
With a serial cable (you can find how to do it if you search it), you might get and idea of what's going on. But it will be a confirmation of what we said.


Yep, this one is the lawsuit one :) had I known i'd told our technician to burn more midnight oil to get the backup qnap ready! (It was days away, soooo close)

Anyway, I just wrote a post about my problems speaking to it through the serialvines. Seems evil monkeys are eating the bits somewhere on the way because it's silent, very silent on the line. Poking it with ctrl-z does nothing. Am I supposed to isolate the pcb head connector or not?

Sorry for the kind of double post, please go here: (Will add link as soon as the mod accepts my op on the serial connection, why oh why am I not trusted)
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TheHighway78
 Post subject: Re: What's the sound?
PostPosted: February 17th, 2020, 11:27 
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Joined: February 11th, 2020, 8:59
Posts: 10
Location: Finland
I managed to get the serial port working.(ehm... I had the gnd in the wrong place last time... In my defense the leads change color on the way, it's very confusing)

This is what it says now:
Code:
C!▒닁0x40M
Spin Up
FAIL  Servo Op=0100 Resp=0007
0100 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
ResponseFr▒me 1900 004? 03B4 4300 0008 00▒▒▒▒▒▒▒▒▒▒"▒B 0000 0000 0000 0000 0000 0000 ▒000 D780 DF44 FFFF 2000 210A 0002 0000 48A9 0000 48A9 0000 2247 0000 0020 001A 0007 0▒10
FAIL  Servo Op=0100 Resp▒0003
0100 0000 0000 0000 000▒ 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0▒00 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
ResponseFrame 1F80 0047 03B4 42C0 0008 0000 0000 0000 0D87 0000 0000 0000 0000 0000 0000 0000 D780 DF44 FFFF 2000 210A 0002 0000 48A9 0000 48A9 0000 007F 0004 0020 001B 0004 0000


After this it just doesn't want to talk to me anymore.

So, FAIL Servo Op=0100 Resp=0007
Is Servo the head servo then I guess? So... Head assembly swap?
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northwind
 Post subject: Re: What's the sound?
PostPosted: February 18th, 2020, 6:16 
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Joined: January 28th, 2009, 10:54
Posts: 3549
Location: Greece
Heads are gone.
On every power on, it gets worse, so do not power up the drive if it contains anything valuable.

I'm afraid it's the end of the road for DIY and if you care about the data, you need to consult a good DR lab.
All this, assuming the damaged heads haven't already scratched the surfaces (which, as stated above, is very common on these models).

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