Hey gurus!
I've registered here 'cause I found a lot of your posts as results when searching for fixes about Seagate.
I'm new for what concerns about this kind of low-level informations and HDD stuffs (and also their architectures).
I'm from Italy and I'm a quite amateur enthusiast when speaking about computers and Linux (so many years I don't use Windows).
Something other about me... Well, I like fishing, rally cars, and old arcade games.
I'm not an IT engineer neither an electronics expert.
First time having to deal with problematic HDD.
Hope you'll kindly take out from my troubles!!
\\\
Ok, I'll describe my issue regarding the post's title.
I was trying to update the firmware of ST2000DM001 with PN: 9YN164-500.
The disk is empty, I DO NOT need to recovery any data in it!You'll see more infos in the attached images.
Here's a sum-up of steps I've done:
- Thanks to this issue on GitHub (https://github.com/Seagate/openSeaChest/issues/36) I updated the firmware onto another Seagate (not the one for what I'm asking your help)
- From that successful updating, then I tried to proceed for the update onto ST2000DM001 (PN: 9YN164-500)
- So, I again used the same utility (closed source version): https://github.com/Seagate/ToolBin/blob/master/SeaChest/Firmware/v2.8.2/Linux/SeaChest_Firmware_282_12130_64
- Searched for firmware via the serial number using this link: https://apps1.seagate.com/downloads/request.html
- That leads me to here: https://www.seagate.com/it/it/support/kb/barracuda-1tbdisk-platform-firmware-update-223651en/
- Downloaded the ISO: http://www.seagate.com/staticfiles/support/downloads/firmware/Barracuda-ALL-GRCC4H.iso
- Extracted the ISO
- Renamed GR-CC4H.ima to GR-CC4H.img
- Extracted GR-CC4H.img
- From inside it I found LOD.zip, extracted
- Inside the zip there are the LOD firmwares and CFS config file
Code:
# ./SeaChest_Firmware_282_12130_64 -d /dev/sdd --fwdlConfig GR-CC4H.CFS
- Does nothing, no errors, but neither upgrading firmware
- So I proceeded the manual update
Code:
# ./SeaChest_Firmware_282_12130_64 -d /dev/sdd --downloadFW GRCC4H4H.LOD
- I suddenly heard trange scratching noises and the disk became unresponsive for about 5 minutes. Maybe wrong heads firmware?
- The program then exited successfully, but the HDD doesn't appears anymore, neither after a full computer poweroff cycle
- I choose GRCC4H4H.LOD because of this: http://blog.asiantuntijakaveri.fi/2013/09/updating-seagate-st3000dm001-9yn166-to.html
- and this: http://www.users.on.net/~fzabkar/HDD/GR-CC4H.TXT
Now HDD isn't recognized nor in BIOS neither in Linux and when the computer boots, I hear the HDD trying to spin up with no success (meanwhile HDD's activity LED remains steady).
After about 15 seconds, the computer boots fine, but still the disk is not recognized
Here's to you dmesg log from Linux and output log from TTL serial to USB:
Code:
ata4: softreset failed (1st FIS failed)
ata4: softreset failed (1st FIS failed)
ata4: SATA link up 6.0 Gbps (SStatus 133 SControl 300)
ata4.00: qc timeout (cmd 0xec)
ata4.00: failed to IDENTIFY (I/O error, err_mask=0x4)
ata4: SATA link up 6.0 Gbps (SStatus 133 SControl 300)
Code:
Boot 0x40M
Servo !supported preamp ID 0000
Spin Up
FAIL Servo Op=0100 Resp=0003
ResponseFrame 04C0 0080 03B4 2800 0008 0000 0000 0000 10E6 0000 0000 0000 0000 0000 0000 0000 E6F7 8D3E D114 0400 0900 8821 DF45 BFDC E7CF B2C7 0000 007F 0000 0000 0021 0004 0010
FAIL Servo Op=0100 Resp=0003
ResponseFrame FD40 0080 03B4 2880 0008 0000 0000 0000 10CB 0000 0000 0000 0000 0000 0000 0000 E6F7 8D3E D114 0400 0900 8821 DF45 BFDC E7CF B2C7 0000 007F 0000 0000 0021 0004 0000
FAIL Servo Op=0100 Resp=0003
ResponseFrame FD80 0080 03B4 2880 0008 0000 0000 0000 10CB 0000 0000 0000 0000 0000 0000 0000 E6F7 8D3E D114 0400 0900 8821 DF45 BFDC E7CF B2C7 0000 007F 0000 0000 0021 0004 0000
FAIL Servo Op=0100 Resp=0003
ResponseFrame FD80 0080 03B4 2900 0008 0000 0000 0000 10B0 0000 0000 0000 0000 0000 0000 0000 E6F7 8D3E D114 0400 0900 8821 DF45 BFDC E7CF B2C7 0000 007F 0000 0000 0021 0004 0000
FAIL Servo Op=0100 Resp=0003
ResponseFrame FD80 0080 03B4 28C0 0008 0000 0000 0000 10BD 0000 0000 0000 0000 0000 0000 0000 E6F7 8D3E D114 0400 0900 8821 DF45 BFDC E7CF B2C7 0000 007F 0000 0000 0021 0004 0000
FAIL Servo Op=0100 Resp=0003
ResponseFrame FD40 0080 03B4 2900 0008 0000 0000 0000 10B0 0000 0000 0000 0000 0000 0000 0000 E6F7 8D3E D114 0400 0900 8821 DF45 BFDC E7CF B2C7 0000 007F 0000 0000 0021 0004 0000
FAIL Servo Op=0100 Resp=0003
ResponseFrame FD40 0080 03B4 2840 0008 0000 0000 0000 10D8 0000 0000 0000 0000 0000 0000 0000 E6F7 8D3E D114 0400 0900 8821 DF45 BFDC E7CF B2C7 0000 007F 0000 0000 0021 0004 0000
FAIL Servo Op=0100 Resp=0003
ResponseFrame FD40 0080 03B4 2840 0008 0000 0000 0000 10D8 0000 0000 0000 0000 0000 0000 0000 E6F7 8D3E D114 0400 0900 8821 DF45 BFDC E7CF B2C7 0000 007F 0000 0000 0021 0004 0000
FAIL Servo Op=0100 Resp=0003
ResponseFrame FD00 0080 03B4 2880 0008 0000 0000 0000 10CB 0000 0000 0000 0000 0000 0000 0000 E6F7 8D3E D114 0400 0900 8821 DF45 BFDC E7CF B2C7 0000 007F 0000 0000 0021 0004 0000
FAIL Servo Op=0100 Resp=0003
ResponseFrame FD40 0080 03B4 28C0 0008 0000 0000 0000 10BD 0000 0000 0000 0000 0000 0000 0000 E6F7 8D3E D114 0400 0900 8821 DF45 BFDC E7CF B2C7 0000 007F 0000 0000 0021 0004 0000
FAIL Servo Op=0100 Resp=0003
ResponseFrame FD00 0080 03B4 2840 0008 0000 0000 0000 10D8 0000 0000 0000 0000 0000 0000 0000 E6F7 8D3E D114 0400 0900 8821 DF45 BFDC E7CF B2C7 0000 007F 0000 0000 0021 0004 0000
Also, CTRL+Z does nothing.Here's photos:
Attachment:
File comment: st2000dm001_9yn164 (label)
st2000dm001_9yn164__001.jpg [ 1.67 MiB | Viewed 14663 times ]
Attachment:
File comment: st2000dm001_9yn164 (other part number)
st2000dm001_9yn164__002.jpg [ 1.17 MiB | Viewed 14663 times ]