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RAID 10 can survive the failure of one drive with no ill effects. If this were in my lab, my course of action would be to image the drives and reassemble them using a software program that is capable of reconstructing RAIDs. UFS explorer is one such program and it's one of the cheapest.
RAID 10 can actually survive the failure of two drives as well, assuming that they do not belong to the same mirror set.
I can treat a RAID 10 array of 4 disks as a RAID 0 with multiple copies of each drive. Since the array actually broke, I think you may be missing an entire mirror. That is basically a RAID 0 failure scenario, which usually means very bad things.
VMware has nothing to do with this. The array is likely to have been built using Dell's RAID card (PERC or CERC) and that absolutely has nothing to do with the ESX. However, since you don't know such basic things, that tells me that you are in over your head. I do not believe that you are qualified to help your friend with this matter.
If you have 4 disks, of which one is a hot spare, that is not a RAID 10 array. It can be a RAID 1, 0, or 5. To have a RAID 10 with a hot spare would require a minimum of 5 disks.
You do not have enough information. It was not a good idea to reconfigure the original array controller. This kind of work is normally done with disk images and software capable of reconstructing RAIDs virtually.
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