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Hi all,
I finally went with DR conpany, I choosed Ontrack because they have an agency in France and it was easier for delivery.
On the technical side everything was perfect, I got all my 500GB data back, minus 24 photos. Since the drive was refurbished I even got data that was not mine !
On the logistic side ... it was totally ridiculous. I sent the defective drive and a brand new drive to put recovered data on it. After one month I got both drives back, but new one was empty. I had to send it back, and got another drive, but it was not mine, however my data was on it. I copied everything, and had to send it back, and finally got my new drive back. It took two month between the moment I sent my drives and when everything was ok.
I paid about 1000€, but I should be refund on the two additional postages.
Ontrack is technically good (they sucessfully changed heads) but management is a joke.
Hope it helps, bye !
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