Hard Disk is ST3320613AS / CC2H ~ Brinks Family. While disk gets detection and I have been able to read some system files too. While imaging in DE disk starts clicking and becomes busy with detection loss. I think it could be SA defects or weak failing heads. Customer has few photos to be recovered so its low cost FW job only . I can't change settings in sys 93 (SMP) as drive starts clicking .It has something to do wit MC. Any tip or trick I can try?
Here is Terminal & full log
LED:000000CE FAddr:0025FE1F LED:000000CE FAddr:0025FE1F Rst 0x10M (P) SATA Reset PASSPackage Verified Send Status: COMRESET seen LED:000000CE FAddr:0025FE1F LED:000000CE FAddr:0025FE1FL E D : 0 0 0 0 0 0 C E F A LED:000000CC FAddr:00260A69 LED:000000CC FAddr:00260A69 Rst 0x10M (P) SATA Reset PASSPackage Verified Send Status: COMRESET seen ASCII Diag mode F3 7>X Head 00 Resistance 0107 Head 01 Resistance 016E
Full log -
****************************************************************** ******************** 5/6/2024 10:22:47 PM ******************** ****************************************************************** HDD family detecting... Family ID: 2D Software can`t control COM port signal level for this USB/COM adapter Selected family......................... : 2D, Brinks Model by ID............................. : ST3320613AS
Loading default settings! Use the options dialog to review and save utility settings. Then press OK!
Family default settings loading!
Tech Key... Requesting FW Pkg ver ........ BR140D.CCD2.CG0H0H.CC2H Detecting SA Phys Sct Size... Result.................................. : 512
Detecting UA Phys Sct Size... Result.................................. : 512
Detecting Max Head number... Phys. heads............................. : 2
Obtaining Saved Mode Pages File information... Reading Saved Mode Pages... Parsing Saved Mode Pages... SMP Dbl: 0x3C000317 - 0x037FF7FF (0x0000000F) LBA alignment........................... : 0 Obtaining Registry File information... Reading Registry File... Parsing Registry File...
Media Cache =========== MC is not supported / NVC caching Collecting Sys Files information... ID Len =============== 0 4 Reserved Defect Table (SA defect table) 1 2 Drive Information File (DIF) 2 16 Performance Parameter File (PPF) 3 3787 Primary Defect File (P-List) 4 12 Servo Adaptive Parameter File (SAP) 5 4 Manufacturing Information File (MIF) 6 66 Read Adaptive Parameters File (RAP) 7 1 Controller Adaptive Parameters File (CAP) 8 4800 9 1 SMART Configuration File A 2251 SMART Data File B 1000 C 64000 Serial Port Test Results File (Self Scan Log) D 160 E 432 Data Integrity Check (DIC), HEAD 0 F 223 DIC Dummy File 13 8 Disc Registry File (settings, security, etc) 15 100 BGMS File (Directed Offline Scan) 16 2 17 40 19 24 Log File 1A 33 Log File 1B 1 Log File 1C 9 1D 128 Physical Overlay File 0 1E 128 Physical Overlay File 1 1F 640 Physical Overlay File 2 22 80 Drive Self Test (DST), Head 0 23 80 Drive Self Test (DST), Head 1 2A 9 Saved Mode Pages (HDD settings) 2B 928 R/W Operating Parameters (translator, etc) 2C 432 Data Integrity Check (DIC), HEAD 1 33 4576 34 640 Packed CONGEN XML definition 35 26 SMART Data 3A 4 Collecting Sys File Infos completed Collecting DT Infos... ROM: ID MemOffs Len =========================== 0 6020100 33792 Read Adaptive Parameters File (RAP) 1 6020000 256 Controller Adaptive Parameters File (CAP) 4 4001000 4096 Servo Adaptive Parameter File (SAP) 602BE00 4096 total 8192 5 6C000 81920 Servo Firmware Table A 60A6CF8 1024 Seek Profile 13 60B1CE0 544 Dependent Zone Table for User Area 14 60B1F00 64 Dependent Zone Table for System Area 15 0 524288 Flash ROM 1B 60B1008 3288 Dependent Zone Group Tables for User Area 1C 60B0EC8 320 Dependent Zone Group Tables for System Area 1D 6020120 208 VBAR Configuration File 1E 6020310 2320 Zone Format Parameters File RAM: ID MemOffs Len =========================== 0 6020100 33792 Read Adaptive Parameters File (RAP) 1 6020000 256 Controller Adaptive Parameters File (CAP) 2 60201F0 288 Zone Table 4 4001000 4096 Servo Adaptive Parameter File (SAP) 602BE00 4096 total 8192 5 6C000 81920 Servo Firmware Table 6 267A44 40996 Servo Flaw Table A 60A6CF8 1024 Seek Profile 13 60B1CE0 544 Dependent Zone Table for User Area 14 60B1F00 64 Dependent Zone Table for System Area 15 0 524288 Flash ROM 16 6020100 32 Drive Configuration Table 17 6021F20 1744 Temperature Control Configuration 1B 60B1008 3288 Dependent Zone Group Tables for User Area 1C 60B0EC8 320 Dependent Zone Group Tables for System Area 1D 6020120 208 VBAR Configuration File 1E 6020310 2320 Zone Format Parameters File 1F 6184690 1224 RW working user preamp table 20 6184B58 72 RW working system preamp table Collecting DT Infos completed System Files I/O method detection... ATA(indirect) Reading autotuning buffer............... OkBuff Root FAT searching in RAM......... OkSearching module table in RAM... ....... OkSearching DT table(RAM, WR) in RAM...... OkSearching DT table(RAM, RD) in RAM...... OkSearching volume 0 file table in RAM.... OkSearching volume 1/2 file table in RAM... OkSearching volume 3 file table in RAM.... OkSearching volume 4/5 file table in RAM... OkRequest for volume 9/A file allocation table in RAM ErrorSearching SMP RAM FID in RAM............ OkSearching Non Resident G-List FID in RAM OkSearching CFW OVL FID in RAM............ OkSearch for DBA Base in RAM.............. OkSearch for RW Sys File DBA in RAM....... OkSearch for MCMT RAM FD in RAM........... Error
Test : HDD resources backup Folder: C:\Program Files\ACE Lab\PC-3000\Bin\!Profiles\SgF3\Brinks\ST3320613AS-CC2H-9SZ3HWZ0\Data\SABackup\
Saving ROM to profile folder File : C:\Program Files\ACE Lab\PC-3000\Bin\!Profiles\SgF3\Brinks\ST3320613AS-CC2H-9SZ3HWZ0\Data\SABackup\ROM\ROM_9SZ3HWZ0_4C2FE543.bin Result.................................. : Ok Reading modules to profile folder Folder: C:\Program Files\ACE Lab\PC-3000\Bin\!Profiles\SgF3\Brinks\ST3320613AS-CC2H-9SZ3HWZ0\Data\SABackup\ModDir\
Will be skipped : 000C, 000E, 000F, 0022, 0023, 002C
Module 0000, Reserved Defect Table (SA defect table).................. : Ok Module 0001, Drive Information File (DIF)............................. : Ok Module 0002, Performance Parameter File (PPF)......................... : Ok Module 0003, Primary Defect File (P-List)............................. : Ok Module 0004, Servo Adaptive Parameter File (SAP)...................... : Ok Module 0005, Manufacturing Information File (MIF)..................... : Ok Module 0006, Read Adaptive Parameters File (RAP)...................... : Ok Module 0007, Controller Adaptive Parameters File (CAP)................ : Ok Module 0008........................................................... : Ok Module 0009, SMART Configuration File................................. : Ok Module 000A, SMART Data File.......................................... : Ok Module 000B........................................................... : Ok Module 000D........................................................... : Ok Module 0013, Disc Registry File (settings, security, etc)............. : Ok Module 0015, BGMS File (Directed Offline Scan)........................ : Ok Module 0016........................................................... : Ok Module 0017........................................................... : Ok Module 0019, Log File................................................. : Ok Module 001A, Log File................................................. : Ok Module 001B, Log File................................................. : Ok Module 001C........................................................... : Ok Module 001D, Physical Overlay File 0.................................. : Ok Module 001E, Physical Overlay File 1.................................. : Ok Module 001F, Physical Overlay File 2.................................. : Ok Module 002A, Saved Mode Pages (HDD settings).......................... : Ok Module 002B, R/W Operating Parameters (translator, etc)............... : Ok Module 0033........................................................... : Ok Module 0034, Packed CONGEN XML definition............................. : Ok Module 0035, SMART Data............................................... : Ok Module 003A........................................................... : Ok Modules reading process completed Reading HDD ID pages list... Reading HDD ID pages... ID Page 00............................................................ : Ok ID Page 01............................................................ : Ok ID Page 02............................................................ : Ok ID Page 03............................................................ : Ok ID Page 04............................................................ : Ok ID Page 08............................................................ : Ok ID Page 09............................................................ : Ok ID Page 0A............................................................ : Ok ID Page 0B............................................................ : Ok ID Page 0C............................................................ : Ok ID Page 0D............................................................ : Ok ID Page 0E............................................................ : Ok ID Page 0F............................................................ : Ok Reading System Files to profile folder Folder: C:\Program Files\ACE Lab\PC-3000\Bin\!Profiles\SgF3\Brinks\ST3320613AS-CC2H-9SZ3HWZ0\Data\SABackup\SysFiles\ Copies : 0 1
Sys File FC000000(0), Reserved Defect Table (SA defect table)......... : Ok Sys File FC000000(1), Reserved Defect Table (SA defect table)......... : Ok Sys File FC001203(0).................................................. : Ok Sys File FC001203(1).................................................. : Ok Sys File FC002204(0).................................................. : Ok Sys File FC002204(1).................................................. : Ok Sys File FC003205(0).................................................. : Ok Sys File FC003205(1).................................................. : Ok Sys File FC004206(0).................................................. : Ok Sys File FC004206(1).................................................. : Ok Sys File FC00520B(0).................................................. : Ok Sys File FC00520B(1).................................................. : Ok Sys File FC00620C(0).................................................. : Ok Sys File FC00620C(1).................................................. : Ok Sys File FC00720D(0).................................................. : Ok Sys File FC00720D(1).................................................. : Ok Sys File FC345010(0), Primary Defect File (P-List).................... : Ok Sys File FC345010(1), Primary Defect File (P-List).................... : Ok Sys File FC34D01B(0), R/W Operating Parameters (translator, etc)...... : Ok Sys File FC34D01B(1), R/W Operating Parameters (translator, etc)...... : Ok Sys File FC34F026(0), Non Resident G-List............................. : Ok Sys File FC34F026(1), Non Resident G-List............................. : Ok Sys File FC350027(0).................................................. : Ok Sys File FC350027(1).................................................. : Ok Sys File FC355100(0), Physical Overlay File 0......................... : Ok Sys File FC355100(1), Physical Overlay File 0......................... : Ok Sys File FC356101(0), Physical Overlay File 1......................... : Ok Sys File FC356101(1), Physical Overlay File 1......................... : Ok Sys File FC357102(0), Physical Overlay File 2......................... : Ok Sys File FC357102(1), Physical Overlay File 2......................... : Ok Sys File FC358103(0).................................................. : Ok Sys File FC358103(1).................................................. : Ok Sys File FC359104(0).................................................. : Ok Sys File FC359104(1).................................................. : Ok Sys File FC35A105(0).................................................. : Ok Sys File FC35A105(1).................................................. : Ok Sys File FC35B106(0).................................................. : Ok Sys File FC35B106(1).................................................. : Ok Sys File FC35C107(0).................................................. : Ok Sys File FC35C107(1).................................................. : Ok Sys File FC35D108(0).................................................. : Ok Sys File FC35D108(1).................................................. : Ok Sys File FC35E109(0).................................................. : Ok Sys File FC35E109(1).................................................. : Ok Sys File FC35F10A(0).................................................. : Ok Sys File FC35F10A(1).................................................. : Ok Sys File FC36010B(0).................................................. : Ok Sys File FC36010B(1).................................................. : Ok Sys File FC36110C(0).................................................. : Ok Sys File FC36110C(1).................................................. : Ok Sys File FC36210D(0).................................................. : Ok Sys File FC36210D(1).................................................. : Ok Sys File FC363110(0).................................................. : Ok Sys File FC363110(1).................................................. : Ok Sys File FC37518A(0), Disc Registry File (settings, security, etc).... : Ok Sys File FC37518A(1), Disc Registry File (settings, security, etc).... : Ok System Files reading process completed Reading loader data to folder (LDR) Scanning LOD files... Reading ROM... ATA, DT Parsing container segment....... Flash ROM image Segment: BOOTFLOADER Parsing segment....... BOOTFLOADER End parsing segment... BOOTFLOADER Segment: SHAREDFW Parsing segment....... SHAREDFW End parsing segment... SHAREDFW Segment: NONREDN_CNT_0 Parsing container segment....... NONREDN_CNT_0 Segment: ADP_SERVO_DIR Parsing segment....... ADP_SERVO_DIR End parsing segment... ADP_SERVO_DIR Segment: CAP Parsing segment....... CAP End parsing segment... CAP Segment: RAP Parsing segment....... RAP End parsing segment... RAP Segment: SAP Parsing segment....... SAP End parsing segment... SAP Segment: SFW Parsing segment....... SFW End parsing segment... SFW Segment: SHELL Parsing segment....... SHELL End parsing segment... SHELL End parsing container segment... NONREDN_CNT_0 Segment: BOOTFW_CONT_0 Parsing container segment....... BOOTFW_CONT_0 Segment: BOOTFW_DIR Parsing segment....... BOOTFW_DIR End parsing segment... BOOTFW_DIR Segment: GENERAL_DATA Parsing segment....... GENERAL_DATA End parsing segment... GENERAL_DATA Segment: IAP Parsing segment....... IAP End parsing segment... IAP Segment: BOOTFW Parsing segment....... BOOTFW End parsing segment... BOOTFW End parsing container segment... BOOTFW_CONT_0 Segment: BOOTFW_CONT_1 Parsing container segment....... BOOTFW_CONT_1 Segment: BOOTFW_DIR Parsing segment....... BOOTFW_DIR End parsing segment... BOOTFW_DIR Segment: GENERAL_DATA Parsing segment....... GENERAL_DATA End parsing segment... GENERAL_DATA Segment: IAP Parsing segment....... IAP End parsing segment... IAP Segment: BOOTFW Parsing segment....... BOOTFW End parsing segment... BOOTFW End parsing container segment... BOOTFW_CONT_1 End parsing container segment... Flash ROM image reading file FC355100... Importing: Overlay ID = 00 reading file FC356101... Importing: Overlay ID = 01 reading file FC357102... reading file FC358103... Importing: Overlay ID = 04 reading file FC359104... Importing: Overlay ID = 05 reading file FC35A105... reading file FC35B106... LOD.0(DFW.0)... reading file FC00620C... Disk FW ======= Parsing container segment....... Flash ROM image Segment: CUSTFW Parsing segment....... CUSTFW End parsing segment... CUSTFW End parsing container segment... Flash ROM image Image Info ========== Image size............... : 921600 QNR Revisions: Flash ROM image.......... : 0 CODE info ######### Bank 0 ProdType................. : Controller FW Rev........ : 11171841 Customer Release......... : CC2H Changelist............... : 00126748 Build date / time........ : 11/17/2008 6:41:36 PM Package Global ID........ : 00410638 Package Builder ID....... : OG Build Rev................ : 00 Package Rev.............. : CG0H0H Pkg P/N.................. : 100546649 Servo FW................. : D0C4 / ---- / ---- / ---- Package Version.......... : BR140D.CCD2.CG0H0H.CC2H Pkg CFW Ver.............. : BR14.CCD2.00126748.OG00 Appending: Disk FW / CFW Overlay Appending overlays... LOD.1(DFW.1)... reading file FC00720D... Disk FW ======= Parsing container segment....... Flash ROM image Segment: CUSTFW Parsing segment....... CUSTFW End parsing segment... CUSTFW End parsing container segment... Flash ROM image Image Info ========== Image size............... : 921600 QNR Revisions: Flash ROM image.......... : 0 CODE info ######### Bank 0 ProdType................. : Controller FW Rev........ : 11171841 Customer Release......... : CC2H Changelist............... : 00126748 Build date / time........ : 11/17/2008 6:41:36 PM Package Global ID........ : 00410638 Package Builder ID....... : OG Build Rev................ : 00 Package Rev.............. : CG0H0H Pkg P/N.................. : 100546649 Servo FW................. : D0C4 / ---- / ---- / ---- Package Version.......... : BR140D.CCD2.CG0H0H.CC2H Pkg CFW Ver.............. : BR14.CCD2.00126748.OG00 Appending: Disk FW / CFW Overlay Appending overlays...
Backup of service information completed
Test : Reading System Files Reading System Files to profile folder Folder: C:\Program Files\ACE Lab\PC-3000\Bin\!Profiles\SgF3\Brinks\ST3320613AS-CC2H-9SZ3HWZ0\Data\SysFiles\ Copies : 0
Sys File FC000000(0), Reserved Defect Table (SA defect table)......... : Ok Sys File FC001203(0).................................................. : Ok Sys File FC002204(0).................................................. : Ok Sys File FC003205(0).................................................. : Ok Sys File FC004206(0).................................................. : Ok Sys File FC00520B(0).................................................. : Ok Sys File FC00620C(0).................................................. : Ok Sys File FC00720D(0).................................................. : Ok Sys File FC342001(0), Read Adaptive Parameters File (RAP)............. : Ok Sys File FC34300E(0), Performance Parameter File (PPF)................ : Ok Sys File FC34400F(0), Drive Information File (DIF).................... : Ok Sys File FC345010(0), Primary Defect File (P-List).................... : Ok Sys File FC346011(0).................................................. : Ok Sys File FC348012(0).................................................. : Ok Sys File FC349013(0).................................................. : Ok Sys File FC347014(0).................................................. : Ok Sys File FC34A015(0).................................................. : Ok Sys File FC34D01B(0), R/W Operating Parameters (translator, etc)...... : Ok Sys File FC34E01C(0).................................................. : Ok Sys File FC34F026(0), Non Resident G-List............................. : Ok Sys File FC350027(0).................................................. : Ok Sys File FC351028(0).................................................. : Ok Sys File FC34B02F(0), Servo Adaptive Parameter File (SAP)............. : Ok Sys File FC308030(0).................................................. : Ok Sys File FC309031(0).................................................. : Ok Sys File FC30A032(0).................................................. : Ok Sys File FC30B033(0).................................................. : Ok Sys File FC30C034(0).................................................. : Error Error : HDD Redynes timeout (10000) Sys File FC30D035(0).................................................. : Error Error : Operation aborted Terminated by user System Files reading process terminated ***************************************************************** ******************** 5/9/2024 2:14:50 AM ******************** ***************************************************************** Software can`t control COM port signal level for this USB/COM adapter HDD family detecting... Family ID: 2D Software can`t control COM port signal level for this USB/COM adapter Selected family......................... : 2D, Brinks Model by ID............................. : ST3320613AS
Loading default settings! Use the options dialog to review and save utility settings. Then press OK!
Family default settings loading!
Tech Key... Requesting FW Pkg ver ........ BR140D.CCD2.CG0H0H.CC2H Detecting SA Phys Sct Size... Result.................................. : 512
Detecting UA Phys Sct Size... Result.................................. : 512
Detecting Max Head number... Phys. heads............................. : 2
Obtaining Saved Mode Pages File information... Reading Saved Mode Pages... Parsing Saved Mode Pages... SMP Dbl: 0x3C000317 - 0x037FF7FF (0x0000000F) LBA alignment........................... : 0 Obtaining Registry File information... Reading Registry File... Parsing Registry File...
Media Cache =========== MC is not supported / NVC caching Collecting Sys Files information... ID Len =============== 0 4 Reserved Defect Table (SA defect table) 1 2 Drive Information File (DIF) 2 16 Performance Parameter File (PPF) 3 3787 Primary Defect File (P-List) 4 12 Servo Adaptive Parameter File (SAP) 5 4 Manufacturing Information File (MIF) 6 66 Read Adaptive Parameters File (RAP) 7 1 Controller Adaptive Parameters File (CAP) 8 4800 9 1 SMART Configuration File A 2251 SMART Data File B 1000 C 64000 Serial Port Test Results File (Self Scan Log) D 160 E 432 Data Integrity Check (DIC), HEAD 0 F 223 DIC Dummy File 13 8 Disc Registry File (settings, security, etc) 15 100 BGMS File (Directed Offline Scan) 16 2 17 40 19 24 Log File 1A 33 Log File 1B 1 Log File 1C 9 1D 128 Physical Overlay File 0 1E 128 Physical Overlay File 1 1F 640 Physical Overlay File 2 22 80 Drive Self Test (DST), Head 0 23 80 Drive Self Test (DST), Head 1 2A 9 Saved Mode Pages (HDD settings) 2B 928 R/W Operating Parameters (translator, etc) 2C 432 Data Integrity Check (DIC), HEAD 1 33 4576 34 640 Packed CONGEN XML definition 35 26 SMART Data 3A 4 Collecting Sys File Infos completed Collecting DT Infos... ROM: ID MemOffs Len =========================== 0 6020100 33792 Read Adaptive Parameters File (RAP) 1 6020000 256 Controller Adaptive Parameters File (CAP) 4 4001000 4096 Servo Adaptive Parameter File (SAP) 602BE00 4096 total 8192 5 6C000 81920 Servo Firmware Table A 60A6CF8 1024 Seek Profile 13 60B1CE0 544 Dependent Zone Table for User Area 14 60B1F00 64 Dependent Zone Table for System Area 15 0 524288 Flash ROM 1B 60B1008 3288 Dependent Zone Group Tables for User Area 1C 60B0EC8 320 Dependent Zone Group Tables for System Area 1D 6020120 208 VBAR Configuration File 1E 6020310 2320 Zone Format Parameters File RAM: ID MemOffs Len =========================== 0 6020100 33792 Read Adaptive Parameters File (RAP) 1 6020000 256 Controller Adaptive Parameters File (CAP) 2 60201F0 288 Zone Table 4 4001000 4096 Servo Adaptive Parameter File (SAP) 602BE00 4096 total 8192 5 6C000 81920 Servo Firmware Table 6 267A44 40996 Servo Flaw Table A 60A6CF8 1024 Seek Profile 13 60B1CE0 544 Dependent Zone Table for User Area 14 60B1F00 64 Dependent Zone Table for System Area 15 0 524288 Flash ROM 16 6020100 32 Drive Configuration Table 17 6021F20 1744 Temperature Control Configuration 1B 60B1008 3288 Dependent Zone Group Tables for User Area 1C 60B0EC8 320 Dependent Zone Group Tables for System Area 1D 6020120 208 VBAR Configuration File 1E 6020310 2320 Zone Format Parameters File 1F 6184690 1224 RW working user preamp table 20 6184B58 72 RW working system preamp table Collecting DT Infos completed System Files I/O method detection... ATA(indirect) Reading autotuning buffer............... OkBuff Root FAT searching in RAM......... OkSearching module table in RAM... ....... OkSearching DT table(RAM, WR) in RAM...... OkSearching DT table(RAM, RD) in RAM...... OkSearching volume 0 file table in RAM.... OkSearching volume 1/2 file table in RAM... OkSearching volume 3 file table in RAM.... OkSearching volume 4/5 file table in RAM... OkRequest for volume 9/A file allocation table in RAM ErrorSearching SMP RAM FID in RAM............ OkSearching Non Resident G-List FID in RAM OkSearching CFW OVL FID in RAM............ OkSearch for DBA Base in RAM.............. OkSearch for RW Sys File DBA in RAM....... OkSearch for MCMT RAM FD in RAM........... ErrorHDD Redynes timeout (10000) Soft reset.............................. : Ok
Test : HDD resources backup Folder: C:\Program Files\ACE Lab\PC-3000\Bin\!Profiles\SgF3\Brinks\ST3320613AS-CC2H-9SZ3HWZ0\Data\SABackup\
Error : HDD Redynes timeout (10000) Result.................................. : Error
Reading DT to profile folder Folder: C:\Program Files\ACE Lab\PC-3000\Bin\!Profiles\SgF3\Brinks\ST3320613AS-CC2H-9SZ3HWZ0\Data\SABackup\CPDir\
Result.................................. : Error
Backup of service information completed
HDD Redynes timeout (10000) 00 / 00 Soft reset.............................. : Ok
F3 7>F 3 7
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