WD10EADS 1TB Motor stuck

[datasafe]

Hi,

I have a WD10EADS 1TB HDD that I am trying to repair for a customer. The drive fell and my pre diagnostics revealed that the motor seems to be stuck and not spinning. I attempted to turn the spindle myself but it really seems to be stuck. Does WD have a locking technology for this drive that may have been enabled? Can it be unlocked? Or should I change the Motor?

Thank you for any advise.

DataSafe Limited
Trinidad.

[Cleanroom]

If you cannot free the motor up, you will need to do a platter swap. If you do not know how to do these correctly then do not try.

[Alexii]

forcing the spindle to rotate will create wobble. Heads can ram the platter if the wobble is to big causing mucho damage. If the wobble is not to much - heads can still have problems catching on servo. IMO u need to swap the platters but like Cleanroom said - if u never did it dont. To many ways to screw up.

[quasimodo]

It would be best to outsource this case.