Hi,

I have a WD10EADS 1TB HDD that I am trying to repair for a customer. The drive fell and my pre diagnostics revealed that the motor seems to be stuck and not spinning. I attempted to turn the spindle myself but it really seems to be stuck. Does WD have a locking technology for this drive that may have been enabled? Can it be unlocked? Or should I change the Motor?

Thank you for any advise.

DataSafe Limited
Trinidad.

If you cannot free the motor up, you will need to do a platter swap. If you do not know how to do these correctly then do not try.

forcing the spindle to rotate will create wobble. Heads can ram the platter if the wobble is to big causing mucho damage. If the wobble is not to much - heads can still have problems catching on servo. IMO u need to swap the platters but like Cleanroom said - if u never did it dont. To many ways to screw up.

It would be best to outsource this case.