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redseaksa
 Post subject: My passport empty
PostPosted: October 9th, 2014, 14:30 
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Joined: December 27th, 2008, 5:02
Posts: 162
Hi

I tried to access my passport hdd(WBGMT0010BAL-05) with password, after 3 times failed to access it i got empty hdd without password .

Pls your advice to recover my data.

regards
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hdd_sand
 Post subject: Re: My passport empty
PostPosted: October 10th, 2014, 10:58 
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Joined: January 29th, 2009, 11:23
Posts: 248
Location: SXSW
Smartware will wipe the drive if the password in entered incorrect 3 times, likely is what happened, if so, no recovery possible.. IMHO
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fzabkar
 Post subject: Re: My passport empty
PostPosted: October 10th, 2014, 15:32 
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Joined: September 8th, 2009, 18:21
Posts: 16955
Location: Australia
hdd_sand wrote:
Smartware will wipe the drive if the password in entered incorrect 3 times, likely is what happened, if so, no recovery possible.. IMHO

The user must agree to erasing the drive before this happens. SmartWare will not erase the drive without user permission.

Setting up security to lock or unlock a WD external drive with WD SmartWare Version 1.6.x and earlier:
http://wdc.custhelp.com/app/answers/det ... -smartware

Quote:
If you enter the wrong password 5 times, you will receive the screen below. In order to try your password 5 more times, you will need to safely eject the drive and unplug both the power and data cable from the unit. Then plug it back it. You will now be given 5 more tries before you get the below screen again.

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