Hi,
I have a problem with my WD5000BMVW 11AMCS0 with PCB 2060-771737-000 (Inside a WD My Passport Essential USB 3 WDBACY5000ABL-EESN)

- Drive shows up in device manager (http://i.imgur.com/wfoPBAO.png)
- LifeGuard Diagnostics says the drive have a good smart status (http://i.imgur.com/J1rNzYk.png)
- The drive seems to spin fine, no ticking noise.

But it doesn't shows up in the "disk manager", I can't run "quick test" from LifeGuard Diagnostic.

I have a lot of the errors in the windows event log :
"An error was detected on device \Device\Harddisk7\DR2198 during a paging operation."
"The IO operation at logical block address 0x5fdb80 for Disk 7 (PDO name: \Device\00001b4f) failed due to a hardware error."

Do you think it's a PCB issue ? If so, can I just swap the PCB with a new one, or does it require ROM transfer ?

Thank you in advance !

edit: PCB 2060-771737-000 REV P1

Hard to say without proper diagnose.
You can't just swap PCB. You need ROM transfer.

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Hi

Look like more like a firmware or weak head problem but require proper diagnose with right tools and knowledge.

Good Luck

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Récupération de Données

No, it is not a pcb issue because it is correctly recognized.
you should try to image drive e.g ddrescue, atleast only known free option for imaging failing drive.

good luck.

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Data Recovery Pakistan

Can you retrieve a SMART report with CrystalDiskInfo?

http://crystalmark.info/software/Crysta ... dex-e.html

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A backup a day keeps DR away.

Thanks for your comments.

In fact device is not recognized in USB3 ports, only in USB2 ports.

CrystalMark doesn't start when drive is plugged.

I managed to have a SMART in a linux rescue CD:
Identity : http://i.imgur.com/wKRrvCy.jpg (smart overhall health test PASSED)
Attributes : http://i.imgur.com/1WP3bNj.jpg
Self-test error with read failure: http://i.imgur.com/f1MYGf4.jpg

I'll look into ddrescue.

Looks like I may be able to recover data with ddrescue...
http://i.imgur.com/Kbcbf4S.jpg

But it is so slooowww, I didn't find a way to speed up ddrescue, data copy doesn't work with cluster-size superior to 252 (default is 128).

Hi mad

let's update with u if you can solve the problem

thanks

Only times I've experienced ddrescue to be slow was when I used a flaky USB-cable to the cradle.

Thank you very much MindMergepk, ddrescue was the solution !
I perfectly recovered all of my disk, only lost 26MB over 500MB in bad sectors.
ntfsfix fixed the recovered partition boot sector and I was able to mount it perfectly afterward !

Thank you again