Data recovery and disk repair questions and discussions related to old-fashioned SATA, SAS, SCSI, IDE, MFM hard drives - any type of storage device that has moving parts
April 23rd, 2016, 10:16
we got an Element 1TB drive from customer stating that he locked the hard drive under Mac disk utility and now password is not working. Customer is sure about the correct password. we have image the external drive to another external drive and trying to unlock it with the provided password with no luck.
any hint will be highly appreciated.
April 23rd, 2016, 10:38
MindMergepk wrote:we got an Element 1TB drive from customer stating that he locked the hard drive under Mac disk utility and now password is not working. Customer is sure about the correct password. we have image the external drive to another external drive and trying to unlock it with the provided password with no luck.
any hint will be highly appreciated.
There is no password for Elements only Passport
April 23rd, 2016, 10:49
drive was locked under Mac > Disk Utility not with smartware
April 23rd, 2016, 13:21
Is it a Filevault encrypted drive password required?
April 24th, 2016, 4:32
dick wrote:Is it a Filevault encrypted drive password required?
yes, it is filevault encrypted drive, customer has correct password but its not working.
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