Long time I have not had any time to read or post anything in forum. I have been interested in all such tools for a long time now. I have seen this type of tool before actually, and I had some questions/concerns/thoughts such as:
1. BEFORE removal of platters, HEADS must be safely removed. Preferably with a tool like Nikola's (which I love by the way).
* What about heads? often stuck to middle of platter, etc . I use helpdisc tool, but what does SERT include or use?
2. Which drives does SERT work on? Seems that it could work on many families due to design... Silenthunter - which drives have you used on?
3. I though about this method of extraction last year when I saw similar tool in Turkey used for platter swap of WD5000 drive. Requires TREMENDOUS force to do. Tool was very bulky ,heavy and much TORQUE needed. was very interesting.
This Turkish platter tool does same thing.
4. Price has come down almost half since last year. I understand fully the desire to keep untrained and inexperienced persons from giving tool a bad review. However, you could and should sell some WITHOUT on-site training. Just include a video/manual as Nikola does (which isn't needed anyway). AND---- sell to seasoned pros, well-established companies that have been in DR biz for years, etc. I am like Russ, in that I DO NOT have time. I have design and plans for WD alignments tool, my own platter tool, and some head tools also. I have only had time this year to visit with 1 manufacturing facility to discuss manufacturing of my tools, and only I spoke to them for 1/2 hour and only show them 1 design... I simply VERY VERY busy. I need vacation!!!! HELP!!!!!!! Maybe a trip to UK would be nice vacation?

How about reseller/partner in a few other countries (Greece, Italy, Australia, USA) this way, we can choose our vacation destination?
5. Finally, I agree with most that seasoned pros should be able to just buy ANY tool of ANY complexity. I don't think any training is NEEDED, but you can and might include very high quality video instruction just to make sure (DVD). Sell a few to some pros and persons in business for years now.