Thanks for the replies.
I agree, the Buffalo technician wasn't very helpful. I'm not afraid to get my hands dirty but just require some guidance along the way (which the Buffalo tech couldn't provide).
I don't believe I have identified the starting sector, parity rotation and block size. Could someone advise how I can do this? I have pulled up the following link, which I have used as a rough guide to help me through it:
http://www.ufsexplorer.com/inf_terastation.phpI know it's not the same model, but I assume the steps are similar.
The way I identified the order of drives was based on the fact that I have connected each drive to my PC via USB to SATA. The drives are all identical (Seagate 2TB Greens) and numbered by manufacturer. I connected each drive to my PC one at a time via USB in drive order (it would appear in the UFS tree). That is how I identified the order of drives. If this is an incorrect way of doing so, please could someone advise.
As you can see, I am new to this forum. I hope I am able to contribute a solution to this problem and share it. I am willing to work with a pro on this, but would like to exhaust my options on here also.