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 Post subject: External 2TB Hard drive problem....pls help
PostPosted: December 21st, 2011, 3:06 
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Joined: December 20th, 2011, 11:32
Posts: 2
Location: India
Hi,
My Seagate Goflex desk 2TB external drive working fine for 6 months. Suddenly, when I try to power on, the drive lights blink once and go off. When I try to hold the goflex drive in my hands, i feel like the drive is vibrating to some extent as if the power is on, but very very intermittently, i.e., the drive doesn't vibrate and is like its off. But all the time, the lights are off and the drive is not even detected by any means and it doesn't spin.

When contacted seagate, they say I have a failed drive. I have lot of precious data which I can't lose. Hence I wanted to open the external case...That's when they suggested below first:

The suggestion is NOT to open the external case, it is to disconnect the drive from the base. After you disconnect the drive from the base, you will be able to see a SATA slot and power connector, which you can connect it to the internal of the drive.

Please note that the warranty is void if the casing is opened.

Can you please help me as to how to do this?


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 Post subject: Re: External 2TB Hard drive problem....pls help
PostPosted: December 21st, 2011, 4:58 
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Joined: October 12th, 2011, 4:13
Posts: 136
Hi

Are you worried about the warranty?
Our the data is more important?
In this case i recomend you to take the drive to a Pro in data recovery near your home.
But to make an diagnosis, they have to open the case to see what's the problem with the drive.

_________________
Data Recovery Technician - If Data is important don't DIY without knowing the real problem.


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 Post subject: Re: External 2TB Hard drive problem....pls help
PostPosted: December 21st, 2011, 5:26 
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Joined: December 20th, 2011, 11:32
Posts: 2
Location: India
Am not opening the external case...am only worried abt my data and that too the above mentioned way to connect to my desktop...pls see the process mentioned and guide me


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