Hi All,

We've just had a LACIE biometric HDD caddy with Samsung 3.5GB 500GB drive through our doors.

The device works fine, therefore I believe the issue is with the caddy itself. I would test this if the client decided to supply a power lead. Therefore we've ordered one but I just wanted to discuss the route to this.

If of course the caddy has failed, I presume there are no other tools that would be available to clear the encryption (HD Doctor?). I presume just as far-fetched would be getting a new caddy and asking the client to reset the encryption with a new print. Then test the other drive?

So if I'm deviating far off course, encryption and me don't get on.

Regards

Chris

If the client resets the encryption with a new print, you'll never be able to recover the files.

_________________
Rescue IT Datarecovery service Sweden
Rescue IT Dataräddning Göteborg AB
http://www.rescue-it.se

That's the all logic about encryption also

Had one of these last year and the caddy had failed. From what I recall, we repaired the board instead, a far easier option!

_________________
Data Recovery Ireland

I think the OP was suggesting that the new caddy and new drive could be used as test subjects for educational purposes. Then any findings could be applied to the patient caddy and patient drive.

_________________
A backup a day keeps DR away.