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emkanapot
 Post subject: usb hard drive - WD my passport
PostPosted: November 20th, 2013, 5:03 
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Joined: September 10th, 2013, 20:13
Posts: 96
Location: Thailand
hello,

I have usb hard drive 500 GB. When hard drive power up, it does not spin up. the motor is not stuck. I can manually spin the spindle. What is probably the problem?
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pcimage
 Post subject: Re: usb hard drive - WD my passport
PostPosted: November 20th, 2013, 5:54 
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Joined: November 29th, 2006, 10:08
Posts: 7864
Location: UK
Possibly was a PCB issue, but you've made it a WHOLE LOT worse by opening it :-(

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ShaneWard
 Post subject: Re: usb hard drive - WD my passport
PostPosted: November 20th, 2013, 15:09 
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Joined: July 2nd, 2011, 14:16
Posts: 463
Location: England
The above post was funny...

Quote:
hello,

I have usb hard drive 500 GB. When hard drive power up, it does not spin up. the motor is not stuck. I can manually spin the spindle. What is probably the problem?


This part is even more funnier... Because the drive was opened outside a cleanroom, you might as well have it recycled as scrap metal...

Shane
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lcoughey
 Post subject: Re: usb hard drive - WD my passport
PostPosted: November 20th, 2013, 15:36 
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Joined: February 9th, 2009, 16:13
Posts: 2574
Location: Ontario, Canada
The problem is that the wrong person is working on the drive. I recommend sending it to a data recovery professional before any further damage is caused. Expect to pay an up front fee for the opened drive to be assessed.

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fzabkar
 Post subject: Re: usb hard drive - WD my passport
PostPosted: November 20th, 2013, 15:59 
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Joined: September 8th, 2009, 18:21
Posts: 16960
Location: Australia
When powering up the drive, I suggest you isolate the voice coil contacts on the PCB. This will prevent the heads from loading. Hopefully the drive will keep spinning long enough to blow any contaminants off the platter(s) and into the filter.

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jono-ats
 Post subject: Re: usb hard drive - WD my passport
PostPosted: November 21st, 2013, 0:26 
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Joined: June 8th, 2006, 19:44
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Location: Atlanta, GA
fzabkar wrote:
When powering up the drive, I suggest you isolate the voice coil contacts on the PCB. This will prevent the heads from loading. Hopefully the drive will keep spinning long enough to blow any contaminants off the platter(s) and into the filter.


How effective is this?

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thatdellguy
 Post subject: Re: usb hard drive - WD my passport
PostPosted: November 21st, 2013, 0:35 
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Joined: August 19th, 2007, 17:30
Posts: 1898
Location: In your hard drive.
fzabkar wrote:
When powering up the drive, I suggest you isolate the voice coil contacts on the PCB. This will prevent the heads from loading. Hopefully the drive will keep spinning long enough to blow any contaminants off the platter(s) and into the filter.

Don't do this unless its in a clean room. This only works in Australia...

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Keatah
 Post subject: Re: usb hard drive - WD my passport
PostPosted: November 21st, 2013, 1:06 
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Joined: April 26th, 2012, 1:52
Posts: 388
Location: Chicago, USA
Shine a flashlight in there, it helps.

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fzabkar
 Post subject: Re: usb hard drive - WD my passport
PostPosted: November 21st, 2013, 2:58 
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Joined: September 8th, 2009, 18:21
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Location: Australia
jono-ats wrote:
fzabkar wrote:
When powering up the drive, I suggest you isolate the voice coil contacts on the PCB. This will prevent the heads from loading. Hopefully the drive will keep spinning long enough to blow any contaminants off the platter(s) and into the filter.


How effective is this?

Very. I did this as a matter of course after every head crash that I worked on. My customers were corporate clients whose data were worth millions of dollars. Of course the technology was very different in my day (removable disc packs, pressurised pack area), but the same idea is still valid IMO.

Clearly the OP has no intention of engaging a professional DR lab, nor does s/he have a clean room. AISI, my suggestion is the only logical approach given these constraints.

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pcimage
 Post subject: Re: usb hard drive - WD my passport
PostPosted: November 21st, 2013, 3:38 
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Joined: November 29th, 2006, 10:08
Posts: 7864
Location: UK
Given those constraints then yes, it's just about his/her only option, although it's fair from ideal.

As long as they understand that they may well "DIY it to death" and that pro assistance after this may will be exponentially more expensive and maybe impossible due to media damage.

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emkanapot
 Post subject: Re: usb hard drive - WD my passport
PostPosted: November 21st, 2013, 23:05 
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Joined: September 10th, 2013, 20:13
Posts: 96
Location: Thailand
ShaneWard wrote:
The above post was funny...

Quote:
hello,

I have usb hard drive 500 GB. When hard drive power up, it does not spin up. the motor is not stuck. I can manually spin the spindle. What is probably the problem?


This part is even more funnier... Because the drive was opened outside a cleanroom, you might as well have it recycled as scrap metal...

Shane


Dear expert,

very very thanks :D :lol: :wink: :mrgreen:
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BlackST
 Post subject: Re: usb hard drive - WD my passport
PostPosted: November 22nd, 2013, 2:27 
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Joined: July 18th, 2006, 3:05
Posts: 7476
Location: ITALY
jono-ats wrote:
fzabkar wrote:
When powering up the drive, I suggest you isolate the voice coil contacts on the PCB. This will prevent the heads from loading. Hopefully the drive will keep spinning long enough to blow any contaminants off the platter(s) and into the filter.


How effective is this?

Close to zero if you are lucky, less than zero if you are unlucky. Naturally if you have rampless drive things do complicate :mrgreen:
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