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 Post subject: 3TB WD Green drive showing 0GB in BIOS
PostPosted: December 22nd, 2013, 3:24 
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Joined: December 22nd, 2013, 1:57
Posts: 5
Location: Southern New Jersey
High everyone this is my first post on this forum I am having trouble with a drive and was looking for advice in how to proceed. The drive in question is a WD30 EZRX 00D0B0 I had it installed internally in a Windows Server 2012 Essentials install that I was running the drive was part of a storage pool (StableBit DrivePool) when I decided to get a new PC and install the eval. of WS2012R2E I removed the two SATA drives that were for storage from the original PC and installed them in my new box voiding my warranty but why buy a desktop if you aren't going to poke around a bit I fired it up and to my surprise I only saw the system drive and one of my HDD's in file explorer the second drive was seen in disk management but was asking me if I wanted to make MBR or GPT I knew it was full of data so I didn't want to make any types of moves on it. I then rebooted the PC and went into the BIOS and checked the SATA settings thats when I say that it was there but listed a 0GB. I did some Google searching and the limited amount of things I read didn't make me feel good about recovering the drive. I was hoping to hear some suggestions on how to proceed because right now I have get professional help of toss it in the trash heap. I've successfully run some software recovery software in the past (EaseUS Data Recovery and Partition Master) and recovered some RAW disks and a few lost partitions but nothing like this. Thanks in advance for any help or suggestions.


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 Post subject: Re: 3TB WD Green drive showing 0GB in BIOS
PostPosted: December 22nd, 2013, 18:18 
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Joined: August 18th, 2010, 17:35
Posts: 3669
Location: Massachusetts, USA
Can you describe the drive's physical behavior? Hear any sounds such as clicks? Does the drive stay spinning?

Did any shock happen when moving the drive from one machine to another?

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 Post subject: Re: 3TB WD Green drive showing 0GB in BIOS
PostPosted: December 22nd, 2013, 20:05 
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Joined: December 22nd, 2013, 1:57
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Location: Southern New Jersey
I don't hear any sounds and I don't recall any kind of shock happening while moving the drive. I did finally try to format the drive but Windows couldn't complete the action due i/o error from what I read I think I may have a firmware problem but that is just a theory really don't know enough about hard drives to say for sure.


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 Post subject: Re: 3TB WD Green drive showing 0GB in BIOS
PostPosted: December 22nd, 2013, 21:48 
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Joined: August 18th, 2010, 17:35
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Location: Massachusetts, USA
If the drive shows 0GB, then it is not fully initialized. If this the case, then formatting is not possible.
If the drive worked before and suddenly just failed, then it is either firmware or heads. Need more advanced tools and knowledge to proceed further.

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 Post subject: Re: 3TB WD Green drive showing 0GB in BIOS
PostPosted: December 23rd, 2013, 16:15 
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Joined: December 22nd, 2013, 1:57
Posts: 5
Location: Southern New Jersey
Ok I am probably not going to pay to get the data recovered so what can I do to try to get it started again if ruining it isn't really an issue. Also I now have another drive of the same type that went completely blank on me last night it is connected internally by SATA. I am running Easeus Data Recovery Pro for the second time since I didn't see the PoolPart folder from my DrivePool in the list of files I don't know what to do where could the files have gone can they actually just be gone for good.


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 Post subject: Re: 3TB WD Green drive showing 0GB in BIOS
PostPosted: December 23rd, 2013, 20:41 
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Joined: August 18th, 2010, 17:35
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Location: Massachusetts, USA
Not sure what other simple things you can try. One sure thing is to stay away from Easus and such. If anything as far as common free tools go , for a better diagnostic, work in DOS. See something like Hiren's boot.

Best free diagnostic tool is probably MHDD.

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 Post subject: Re: 3TB WD Green drive showing 0GB in BIOS
PostPosted: December 24th, 2013, 4:15 
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Joined: December 22nd, 2013, 1:57
Posts: 5
Location: Southern New Jersey
EaseUS Data Recovery Wizard Pro has come through for me on a few RAW drives and EaseUS Partition Master has saved me from lost partitions due to drive extender on Windows Home Server v1 for some reason it didn't like my 4 bay enclosure when it was connected by esata. EaseUS is currently restoring 2.15TB of files that I lost last night. I have had a lot of success with this program I don't know how you could recommend people to stay away from it because for simple problems it works like a champ. Also I don't use the free version or use it as a diagnostic tool only for recovery. EaseUS however isn't any help with the other disk that is 0GB. Is there any software that would be able to image a 0GB disk and then I could recover from the image.


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 Post subject: Re: 3TB WD Green drive showing 0GB in BIOS
PostPosted: December 24th, 2013, 7:48 
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Joined: August 18th, 2010, 17:35
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Location: Massachusetts, USA
labtech wrote:
If the drive shows 0GB, then it is not fully initialized. If this the case, then formatting is not possible.

The drive is not fully working because of either firmware or heads. Under these circumstances, no software can help until the main problem is resolved.

As far as Easues and similar tools are just not good options for "doing recovery". Their design is not meant to work with physically failed drives OR on the way to becoming physically damaged, even in the light cases. They cause more damage in the process. And windows does not help for sure.

Best wishes

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 Post subject: Re: 3TB WD Green drive showing 0GB in BIOS
PostPosted: December 24th, 2013, 9:22 
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Location: Atlanta, GA
It sounds to me like a BIOS problem with the new PC, but maybe I missed the boat . . .

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 Post subject: Re: 3TB WD Green drive showing 0GB in BIOS
PostPosted: December 24th, 2013, 10:18 
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Joined: August 18th, 2010, 17:35
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Location: Massachusetts, USA
DOS76 wrote:
...but why buy a desktop if you aren't going to poke around a bit I fired it up and to my surprise I only saw the system drive and one of my HDD's in file explorer the second drive was seen in disk management but was asking me if I wanted to make MBR or GPT I knew it was full of data so I didn't want to make any types of moves on it. I then rebooted the PC and went into the BIOS and checked the SATA settings thats when I say that it was there but listed a 0GB.

Seems like one of the drive was seen by the BIOS. Checking again with a healthy drive will provide additional piece of mind I guess.

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 Post subject: Re: 3TB WD Green drive showing 0GB in BIOS
PostPosted: December 25th, 2013, 1:59 
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Joined: December 22nd, 2013, 1:57
Posts: 5
Location: Southern New Jersey
Ok I got 2.15TB back from running EaseUS Data Recovery Pro from the second drive (not the 0GB drive) that suddenly lost all of its data. I moved that onto a new 3TB drive I have but my power went out at the end of the recovery and now I am 123 files light of the total recovery and I have no way to know how to figure out which files they are at least to my knowledge. I guess when you recover your data in this means it only copies it instead of moving it off of the second disk since a rescan gets me the same results after recovering 2.15TB I don't want to reformat yet but don't know how I would go about comparing what I have already recovered to the whole list. Also I have installed a second storage drive and the system drive and both storage drives are working as they should. My computer actually has a bios revision that is supposed to help with the stability. I have a huge issue with USB 3.0 continually disconnecting and reconnecting external drives. I have changed all the power settings in control panel and device manager and attempted some registry hacks that were supposed to fix the issue but nothing has worked for me. So I moved all of the externals from Windows Server 2012 R2 Essentials over to a Windows Home Server 2011 box that I still have and there hasn't been any dropped drives just sucks because I am evaluating the R2 release after evaluating the original release for almost a year and a half and I must say I am a fan of the WSE2012 both original and R2 having to move back to 2011 seems like going backwards.


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 Post subject: Re: 3TB WD Green drive showing 0GB in BIOS
PostPosted: December 25th, 2013, 11:24 
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Joined: August 18th, 2010, 17:35
Posts: 3669
Location: Massachusetts, USA
I think I only worked with Eausus once for a reason other than recovery and it was years ago. Needless to say, based on new posts in the forum, over the last couple of years, by people who were also attempting recovering data with this software, it gives me reason to believe the software is not very good with file interpretation, especially when the drives are on their last leg.

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