View topic - WD hard drive not dectected

Main » Forums home » Conventional hard drives

All times are UTC - 5 hours [ DST ]

WD hard drive not dectected

Page 1 of 1

[ 13 posts ]

Previous topic | Next topic

Author

Message

emkanapot

Post subject: WD hard drive not dectected

Posted: July 17th, 2014, 7:00

Joined: September 10th, 2013, 20:13
Posts: 96
Location: Thailand

hi,

I have WD 3.0 TB model: WD30EZRX-00DC0B0. It is not detected by PC bios but it spins and sounds fine. on imager, it stucks in bsy for 3 minutes then stop spinning. what is the problem?

thanks.

Top

hhddrec

Post subject: Re: WD hard drive not dectected

Posted: July 17th, 2014, 7:16

Joined: August 13th, 2008, 13:10
Posts: 811
Location: World

Can you write here symptoms of HDD, HDD id data as FW, ROM ver, ..., whitc tools do you have, and so on

thanks i advanced

Top

pcimage

Post subject: Re: WD hard drive not dectected

Posted: July 17th, 2014, 10:46

Joined: November 29th, 2006, 10:08
Posts: 7864
Location: UK

Sounds like typical firmware corruption, maybe a bad head.

Need pro tools etc...

_________________
PC Image Data Recovery
http://www.pcimage.co.uk

New!! HDD-PCB.COM for all your PCB and donor HDD requirements!

Top

emkanapot

Post subject: Re: WD hard drive not dectected

Posted: July 21st, 2014, 6:09

Joined: September 10th, 2013, 20:13
Posts: 96
Location: Thailand

Hi,

Thanks for every answer.

Top

orbsplateau

Post subject: Re: WD hard drive not dectected

Posted: July 22nd, 2014, 18:34

Joined: July 19th, 2014, 2:24
Posts: 12
Location: Canada

pcimage wrote:

Sounds like typical firmware corruption, maybe a bad head.
Need pro tools etc...

I'm asking in order to better understand the issue... if the problem was with the head, wouldn't the HDD still be recognized/detected by the BIOS?

I just had a similar issue with one of my drives (a WD15EARS)
The drive spins up, but the motherboard's BIOS won't detect it or recognize it... and it takes forever (tested using different SATA cables on 2 different systems).

I was told that this was mostly a corrupt firmware issue, or problems with the circuit board (or one of the chips on it).

Top

data-medics

Post subject: Re: WD hard drive not dectected

Posted: July 22nd, 2014, 18:39

Joined: April 3rd, 2011, 0:19
Posts: 2003
Location: Providence, RI

I'd say it's most likely a PCB issue. Do you have any way to read/write the ROM codes?

_________________
Data Medics - Hard Drive, SSD, and RAID Data Recovery Service Company

Top

data-medics

Post subject: Re: WD hard drive not dectected

Posted: July 22nd, 2014, 18:41

Joined: April 3rd, 2011, 0:19
Posts: 2003
Location: Providence, RI

Reason I say that is that if the issue were the heads, the drive likely wouldn't spin at all, or would click like crazy.

If it sounds like a normal start up (spins up, normal bit of grinding, then silence) it's probably the PCB. However if you hear a loud click or beep, then it spins down, you might be looking at bad heads.

_________________
Data Medics - Hard Drive, SSD, and RAID Data Recovery Service Company

Top

orbsplateau

Post subject: Re: WD hard drive not dectected

Posted: July 22nd, 2014, 18:55

Joined: July 19th, 2014, 2:24
Posts: 12
Location: Canada

data-medics wrote:

I'd say it's most likely a PCB issue. Do you have any way to read/write the ROM codes?

No i don't... I'm going to have to send the drive away for repair to make the data accessible again.

Thank you for your help and for answering my question.

Top

fzabkar

Post subject: Re: WD hard drive not dectected

Posted: July 22nd, 2014, 19:05

Joined: September 8th, 2009, 18:21
Posts: 16955
Location: Australia

The chances are very low, but it wouldn't hurt to gently remove any oxidisation from the HDA contacts with a soft pencil eraser.

http://malthus.zapto.org/viewtopic.php?f=86&t=649

_________________
A backup a day keeps DR away.

Top

orbsplateau

Post subject: Re: WD hard drive not dectected

Posted: July 22nd, 2014, 19:24

Joined: July 19th, 2014, 2:24
Posts: 12
Location: Canada

fzabkar wrote:

The chances are very low, but it wouldn't hurt to gently remove any oxidisation from the HDA contacts with a soft pencil eraser.

http://malthus.zapto.org/viewtopic.php?f=86&t=649

yeah, I see what you mean. Nearly all my recent WD HDDs have had this issue.

Would you recommend using something like alcohol or other solutions to clean the contacts?

Top

pcimage

Post subject: Re: WD hard drive not dectected

Posted: July 23rd, 2014, 16:40

Joined: November 29th, 2006, 10:08
Posts: 7864
Location: UK

data-medics wrote:

I'd say it's most likely a PCB issue.

Sorry, I have to politely disagree. Seen loads of these with typical (to this series) firmware issues, never a bad PCB causing the symptoms described.

Not having a go, just sharing my experience with this particular model :-)

_________________
PC Image Data Recovery
http://www.pcimage.co.uk

New!! HDD-PCB.COM for all your PCB and donor HDD requirements!

Last edited by pcimage on July 23rd, 2014, 16:47, edited 1 time in total.

Top

pcimage

Post subject: Re: WD hard drive not dectected

Posted: July 23rd, 2014, 16:43

Joined: November 29th, 2006, 10:08
Posts: 7864
Location: UK

data-medics wrote:

Hi!

Note that I said it could "possibly" be a bad "head" (note singular). :-)

Yes, if all the heads were bad or there was physical damage to any, then yes it would click.

_________________
PC Image Data Recovery
http://www.pcimage.co.uk

New!! HDD-PCB.COM for all your PCB and donor HDD requirements!

Top

fzabkar

Post subject: Re: WD hard drive not dectected

Posted: July 23rd, 2014, 20:03

Joined: September 8th, 2009, 18:21
Posts: 16955
Location: Australia

orbsplateau wrote:

Would you recommend using something like alcohol or other solutions to clean the contacts?

Isopropyl alcohol (audio/video head cleaner) would be OK.

_________________
A backup a day keeps DR away.

Top

Page 1 of 1

[ 13 posts ]

Main » Forums home » Conventional hard drives

All times are UTC - 5 hours [ DST ]

Who is online

Users browsing this forum: No registered users and 42 guests

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum