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 Post subject: Western Digital Black WD1002FAEX Health bad
PostPosted: July 22nd, 2014, 11:32 
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Joined: July 22nd, 2014, 11:28
Posts: 9
Location: Portugal
Hi,

Yesterday I was using Defraggler from piriform to do a defrag, and I suddenly got a Disk Health: bad, and checked SMART, and all was 0, all SMART attributes was with error and bad, temperature was 0ยบ (of course incorrect) a new disk with about 1 year and half, then I canceled the defrag and only have done a chkdsk (just chkdsk) on restart, then it took too much time, but at this time when I opened Defraggler, and I checked the Disk Health: good, also all SMART attributes was right.

It was a bug?

I think so because I was running Norton 360 Scheduled malware search and Defraggler simultaneously.

Then I put the WD diagnostic tool running, and done a quick test and extended test and I got all tests OK and passed.

Well, I let you 7 screenshots and please analyze this and say me if all is ok, and if all SMART attributes are there and OK or is someone attribute missing, or I should take it to warranty.

Defraggler:

http://gyazo.com/78937a5bc2f33ecc6ffb120cf58918ac.png

http://gyazo.com/2d5edfd7ecd060ebb389ecc533787733.png

Speccy:

http://gyazo.com/8c53fc81cf0dde9248f3fe822b2b68ff.png

http://gyazo.com/58ac447cdba7f2a045d24cccf1cfaf6e.png

WD Diagnost tool:

http://gyazo.com/97808d7c7dd9581129a089eefbcd2426.png

HD Sentinel:

http://gyazo.com/66148ffd5a76e07f5fb2dee84bf4e42c.png

http://gyazo.com/6c751bf0385fbe4a987be3e50e4a776a.png

Well and about this...?

HDD Regenerator
http://i.gyazo.com/847ab807e031964301dab1168619f9a0.png
http://i.gyazo.com/639388eae7b919357151d805ad3ac3d7.png

HD Sentinel says all is ok
http://gyazo.com/66148ffd5a76e07f5fb2dee84bf4e42c.png
http://gyazo.com/6c751bf0385fbe4a987be3e50e4a776a.png

It looks me strange.

Thank you.


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 Post subject: Re: Western Digital Black WD1002FAEX Health bad
PostPosted: July 22nd, 2014, 16:00 
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Joined: July 22nd, 2014, 11:28
Posts: 9
Location: Portugal
Thanks for accepted my topic.

Hope can help me.

Let you one more photo from HDD Regenerator:

http://i.gyazo.com/12126ffff3e6c6257467073fbe635702.png


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 Post subject: Re: Western Digital Black WD1002FAEX Health bad
PostPosted: July 22nd, 2014, 16:49 
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Joined: December 5th, 2011, 5:38
Posts: 1740
Location: Verona, Italy
Problem is that some sectors are damaged but they have been reallocated (140 reallocated sectors).
Your drive is going to die, backup your data on a new one as soon as possible

_________________
My firmware database:
https://mega.nz/folder/O01DkBRI


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 Post subject: Re: Western Digital Black WD1002FAEX Health bad
PostPosted: July 22nd, 2014, 16:55 
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Joined: July 22nd, 2014, 11:28
Posts: 9
Location: Portugal
So why tests are ok, and all passed?


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 Post subject: Re: Western Digital Black WD1002FAEX Health bad
PostPosted: July 22nd, 2014, 17:01 
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Joined: December 5th, 2011, 5:38
Posts: 1740
Location: Verona, Italy
Before an attribute is being reported as bad must reach a certain threshold.
"reallocated sectors" hasn't still reached the "bad" threshold for this reason is still indicated as good, but you can see that is going bad.

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My firmware database:
https://mega.nz/folder/O01DkBRI


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 Post subject: Re: Western Digital Black WD1002FAEX Health bad
PostPosted: July 22nd, 2014, 17:03 
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Joined: July 22nd, 2014, 11:28
Posts: 9
Location: Portugal
Can you show me where you saw about 140?


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 Post subject: Re: Western Digital Black WD1002FAEX Health bad
PostPosted: July 22nd, 2014, 17:06 
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Joined: September 8th, 2009, 18:21
Posts: 16955
Location: Australia
michael chiklis wrote:
Problem is that some sectors are damaged but they have been reallocated (140 reallocated sectors).
"140" is the normalised threshold. The raw count is 0. AFAICT, the SMART report shows no evidence of any problem.

BTW, I would avoid HDD Regenerator (and SpinRite).

See viewtopic.php?f=1&t=28780

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A backup a day keeps DR away.


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 Post subject: Re: Western Digital Black WD1002FAEX Health bad
PostPosted: July 22nd, 2014, 17:07 
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Joined: July 22nd, 2014, 11:28
Posts: 9
Location: Portugal
fzabkar wrote:
michael chiklis wrote:
Problem is that some sectors are damaged but they have been reallocated (140 reallocated sectors).
"140" is the normalised threshold. The raw count is 0. AFAICT, the SMART report shows no evidence of any problem.

BTW, I would avoid HDD Regenerator (and SpinRite).

See viewtopic.php?f=1&t=28780

So everything is fine with my WD Black FAEX?


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 Post subject: Re: Western Digital Black WD1002FAEX Health bad
PostPosted: July 22nd, 2014, 17:08 
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Joined: December 5th, 2011, 5:38
Posts: 1740
Location: Verona, Italy
Attachment:
847ab807e031964301dab1168619f9a0.png
847ab807e031964301dab1168619f9a0.png [ 79.17 KiB | Viewed 10755 times ]

Attachment:
6c751bf0385fbe4a987be3e50e4a776a.png
6c751bf0385fbe4a987be3e50e4a776a.png [ 86.62 KiB | Viewed 10755 times ]

Attachment:
58ac447cdba7f2a045d24cccf1cfaf6e.png
58ac447cdba7f2a045d24cccf1cfaf6e.png [ 37.7 KiB | Viewed 10755 times ]

Attachment:
2d5edfd7ecd060ebb389ecc533787733.png
2d5edfd7ecd060ebb389ecc533787733.png [ 46.06 KiB | Viewed 10755 times ]

_________________
My firmware database:
https://mega.nz/folder/O01DkBRI


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 Post subject: Re: Western Digital Black WD1002FAEX Health bad
PostPosted: July 22nd, 2014, 17:10 
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Joined: December 5th, 2011, 5:38
Posts: 1740
Location: Verona, Italy
fzabkar wrote:
michael chiklis wrote:
Problem is that some sectors are damaged but they have been reallocated (140 reallocated sectors).
"140" is the normalised threshold. The raw count is 0. AFAICT, the SMART report shows no evidence of any problem.

BTW, I would avoid HDD Regenerator (and SpinRite).

See viewtopic.php?f=1&t=28780


fzabkar right, i was wrong. Sorry
140 is the theshold.

Avoid hdd regenerator, it's not good.

_________________
My firmware database:
https://mega.nz/folder/O01DkBRI


Last edited by michael chiklis on July 22nd, 2014, 17:11, edited 1 time in total.

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 Post subject: Re: Western Digital Black WD1002FAEX Health bad
PostPosted: July 22nd, 2014, 17:11 
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Joined: July 22nd, 2014, 11:28
Posts: 9
Location: Portugal
michael chiklis wrote:
fzabkar wrote:
michael chiklis wrote:
Problem is that some sectors are damaged but they have been reallocated (140 reallocated sectors).
"140" is the normalised threshold. The raw count is 0. AFAICT, the SMART report shows no evidence of any problem.

BTW, I would avoid HDD Regenerator (and SpinRite).

See viewtopic.php?f=1&t=28780


He's right, i was wrong. Sorry
140 is the theshold

Baah, you put me worried without reason ahahah, I've checked in other PC and it's same.

So my HD is fine?


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 Post subject: Re: Western Digital Black WD1002FAEX Health bad
PostPosted: July 22nd, 2014, 17:13 
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Joined: July 7th, 2010, 4:45
Posts: 924
Location: UK
cgentil wrote:
Can you show me where you saw about 140?


HD Sentinel http://i.gyazo.com/6c751bf0385fbe4a987be3e50e4a776a.png no: 5 threshold 140
Speccy http://i.gyazo.com/58ac447cdba7f2a045d24cccf1cfaf6e.png no: 5 threshold 140
Defraggler http://i.gyazo.com/2d5edfd7ecd060ebb389ecc533787733.png 5 threshold 140

Loki

Wow everyone posted at the same time :lol:


Last edited by loki on July 22nd, 2014, 17:14, edited 1 time in total.

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 Post subject: Re: Western Digital Black WD1002FAEX Health bad
PostPosted: July 22nd, 2014, 17:13 
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Joined: September 8th, 2009, 18:21
Posts: 16955
Location: Australia
SMART doesn't always detect problems such as weak heads or marginal sectors. For example, if a bad sector can be read after 10 retries, say, then it may not be logged.

A better test would be to scan the drive with MHDD under DOS. MHDD will show you if there are any "slow" sectors, ie those that require several retries.

http://hddguru.com/software/2005.10.02-MHDD/

_________________
A backup a day keeps DR away.


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 Post subject: Re: Western Digital Black WD1002FAEX Health bad
PostPosted: July 22nd, 2014, 17:16 
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Joined: July 22nd, 2014, 11:28
Posts: 9
Location: Portugal
fzabkar wrote:
SMART doesn't always detect problems such as weak heads or marginal sectors. For example, if a bad sector can be read after 10 retries, say, then it may not be logged.

A better test would be to scan the drive with MHDD under DOS. MHDD will show you if there are any "slow" sectors, ie those that require several retries.

http://hddguru.com/software/2005.10.02-MHDD/

I ran lot of tests, and all says me is ok, now I'm doing a test with HDTune, it's still performing test but all is good...


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 Post subject: Re: Western Digital Black WD1002FAEX Health bad
PostPosted: July 22nd, 2014, 17:18 
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Joined: September 8th, 2009, 18:21
Posts: 16955
Location: Australia
The trouble with Windows based surface scans and performance tests is that there may be background tasks which compete for the CPU's attention and thus interfere with the test. A DOS based test is better for this reason.

_________________
A backup a day keeps DR away.


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 Post subject: Re: Western Digital Black WD1002FAEX Health bad
PostPosted: July 22nd, 2014, 17:20 
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Joined: July 22nd, 2014, 11:28
Posts: 9
Location: Portugal
fzabkar wrote:
The trouble with Windows based surface scans and performance tests is that there may be background tasks which compete for the CPU's attention and thus interfere with the test. A DOS based test is better for this reason.

But in general view all is ok or not?


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 Post subject: Re: Western Digital Black WD1002FAEX Health bad
PostPosted: July 22nd, 2014, 17:29 
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Joined: September 8th, 2009, 18:21
Posts: 16955
Location: Australia
Here are some sample screenshots from MHDD:

http://www.ihdd.ru/forum/uploaded_image ... hdd1_1.jpg
http://www.techmaniacs.net/files/tank_mhdd/mhdd_3.jpg

You can see the access times at the top RHS. They vary from "<3ms" (good) to ">500ms" (bad). This sort of data is difficult, if not impossible, to obtain in a multitasking environment, at least not reliably.

Sometimes you can see large dips in HD Tune's benchmark graphs, or large scatter in the access time data points. These are often indicative of read retries.

_________________
A backup a day keeps DR away.


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 Post subject: Re: Western Digital Black WD1002FAEX Health bad
PostPosted: July 24th, 2014, 5:02 
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Joined: August 13th, 2008, 13:10
Posts: 811
Location: World
Hi cgentil your HDD looks fine, but is strange that for a while reports bad logs.

if your data is important I recommend you to make a backup. in case there is a problem you will be safe


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