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termi
 Post subject: ST3000DM001 firmware failure or not?
PostPosted: December 27th, 2014, 10:04 
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Joined: December 27th, 2014, 9:47
Posts: 4
Location: Germany
Hi guys,

this forum is awesome, but I haven't been able to find the information I was looking for.

I have a Seagate ST3000DM001 3TB HDD which is not recognized any more.

When I attach power to the drive, it spins up and sounds normally - heads moving after spin-up, but no clicking sounds.
The serial port gives me:
Code:
Boot 0x40M
Spin Up
Trans.

Spin Up
(P) SATA Reset


I wanted to try ctrl+z, but no response.
I disconnected the heads with some plastic between the connectors and the PCB, then the following happens:
*device spins up
Code:
Boot 0x40M
Spin Up
FAIL  Servo Op=0100 Resp=0003
0100 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
ResponseFrame 1C00 0000 0000 7FC0 0008 0000 0000 0000 FBE7 0000 0000 0000 0000 0000 0000 0000 D8AD EAFE 9101 1A06 65FC FB6D 37BF 1B6F 5F17 B9E7 0000 007F 0004 0000 FFF7 0004 0010
FAIL  Servo Op=0100 Resp=0003
0100 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
ResponseFrame 2200 0000 0000 7FC0 0008 0000 0000 0000 FBE7 0000 0000 0000 0000 0000 0000 0000 D8AD EAFE 9101 1A06 65FC FB6D 37BF 1B6F 5F17 B9E7 0000 007F 0004 0000 FFF7 0004 0000

*motor spins down again

Of course I searched the forum and the internet, but the only similay post was this one http://forum.hddguru.com/viewtopic.php?t=22217&f=1&start=0#p187190 with another drive and not exactly the same output. I hope anybody could help me diagnose my hdd.

Thanks in advance and best regards,
termi
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pikus_09
 Post subject: Re: ST3000DM001 firmware failure or not?
PostPosted: December 27th, 2014, 19:34 
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Joined: November 24th, 2013, 18:13
Posts: 421
Location: Poland
Most probably, Bad PCB, bad Heads.

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jono-ats
 Post subject: Re: ST3000DM001 firmware failure or not?
PostPosted: December 27th, 2014, 22:44 
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Joined: June 8th, 2006, 19:44
Posts: 3144
Location: Atlanta, GA
Most probably, bad firmware.

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termi
 Post subject: Re: ST3000DM001 firmware failure or not?
PostPosted: December 28th, 2014, 11:58 
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Joined: December 27th, 2014, 9:47
Posts: 4
Location: Germany
okay - can I try anything else to identify the problem?
@jono-ats: Would a new pcb solve this problem if it was the firmware or can I try anything else myself?
@pikus_09: Wouldn't I always get a FAIL message if it were the heads?
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jono-ats
 Post subject: Re: ST3000DM001 firmware failure or not?
PostPosted: December 28th, 2014, 13:12 
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Joined: June 8th, 2006, 19:44
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Location: Atlanta, GA
I don't think it's a PCB problem, so a replacement won't make any difference.

Sometimes this type of problem is a challenge for pros; I don't think it's very feasible for you to fix it yourself without the proper tools and lots of experience.

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pikus_09
 Post subject: Re: ST3000DM001 firmware failure or not?
PostPosted: December 29th, 2014, 12:55 
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@pikus_09: Wouldn't I always get a FAIL message if it were the heads?
yes, but head can not find information on the servo, it is not the fault of the PCB, because if it was not started to drive. I checked on her a patient in.

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data-medics
 Post subject: Re: ST3000DM001 firmware failure or not?
PostPosted: December 29th, 2014, 13:03 
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Joined: April 3rd, 2011, 0:19
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Location: Providence, RI
I'm with Jono on this one. I haven't seen many DM drives with PCB issues, it's usually either bad heads or bad sectors in the SA (firmware). Might be fixable, but these drives are a nightmare even for professionals. Not likely a DIY case. I'd send it out to someone with more experience on these.

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data-medics
 Post subject: Re: ST3000DM001 firmware failure or not?
PostPosted: December 29th, 2014, 14:07 
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Joined: April 3rd, 2011, 0:19
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I'm with Jono on this one. I haven't seen many DM drives with PCB issues, it's usually either bad heads or bad sectors in the SA (firmware). Might be fixable, but these drives are a nightmare even for professionals. Not likely a DIY case. I'd send it out to someone with more experience on these.

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data-medics
 Post subject: Re: ST3000DM001 firmware failure or not?
PostPosted: December 29th, 2014, 14:08 
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Joined: April 3rd, 2011, 0:19
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Strange how that message posted twice. :?: :?: :?:

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Nick_CT
 Post subject: Re: ST3000DM001 firmware failure or not?
PostPosted: December 31st, 2014, 9:52 
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Agree with Jon, not PCB and it's not spinning down or clicking when powered up normally so heads are probably fine. Issue with firmware area most likely, not a DIY job.

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termi
 Post subject: Re: ST3000DM001 firmware failure or not?
PostPosted: January 8th, 2015, 15:53 
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Joined: December 27th, 2014, 9:47
Posts: 4
Location: Germany
Thank you all for your input. I will give it to a pro in town.
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termi
 Post subject: Re: ST3000DM001 firmware failure or not?
PostPosted: January 8th, 2015, 15:59 
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Joined: December 27th, 2014, 9:47
Posts: 4
Location: Germany
Just out of curiosity - what exactly is called 'servo' in hdd terms?
Isn't it the motor which drives the heads? Like servos in RC cars or any other machines...?
Somehow I got the feeling you were talking of something else :D
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