Have a Dell e6440 in for recovery. Laptop screen is smashed, randomly restarts, wont boot into windows, registry seems corrupt and some bad sectors on hard drive. I have cloned drive however files are all encrypted which was a nice surprise as he didnt tell us this. There are creddb.cef files all over the shop which usually comes from Credant as far as i know however i cant find any files that indicate that its installed, have checked the name of some of the dlls it uses but nothing. Any other encrytion software making these and if so is there a readily available utility from them to decrypt. He says he hasnt installed anything himself so it must be something dell ship(or he's lying, doesnt remember, just trying to annoy me).

Thanks for any clues

OK its something called Dell Data Protection and its made by Credant. Still no closer to getting it decrypted though. Yay

Yes. Have the password for windows and the encryption password. So he tells me anyway.

Seems like the laptop supports TPM.

_________________
Hard Disk Drive (HDD), Solid State Drive (SSD, SATA, NVMe, etc), USB Flash Drive and RAID Data Recovery Specialist in Massachusetts