This week 25-30% of the drives we received for recovery had been opened outside of a Class 100 clean room. Some were opened by end users, but most were open by computer service providers – folks who SHOULD know better. Opening a hard drive outside of a proper environment and without the proper knowledge or tools places CUSTOMER DATA AT RISK!

Also, no software programs can fix a hardware failure, and in most cases, operating a hard drive with a hardware failure such as a head crash will make matters worse. It's essential to recognize when when you are making matters worse vs. helping a client to recover their data.

I wrote an article that was published which explains what we feel are best practices for service providers who are not data recovery pros:

https://eforensicsmag.com/data-recovery ... providers/

I hope that it will help some service folks, and especially their customers!

Jon

_________________
http://www.datasaversllc.com