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aptidude
 Post subject: WD My Passport WD10JMVW recovery
PostPosted: December 1st, 2015, 17:04 
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Joined: July 25th, 2012, 15:57
Posts: 8
Location: Finland
Hello gurus,

I received a 1TB WD My Passport from my customer for recovery but haven't been able to solve this mystery.

When powered on the disk spins up but starts beeping (4 short beeps) then spins down and tries to spin up again with same beeping sequence (this time repeats it 3 times)
I attached the audio here.

The disk has the PCB board with USB connector which I've already tried to replace with identical PCB (2060-771801-002).
Also rom chips has been transferred to the replacement pcb but still the same beeping symptoms occurs.

Disk has been opened in clean room for observation but there's no visible damage on top platter and heads are parked nicely to the ramp.

I have also a SATA PCB which should be compatible with the original PCB (2060-771823-000) but I haven't done any ROM transfer yet to this one because of the possible encrypting problem.

If there's someone who has fixed this kind of problems I would appreciate to get an estimate quote for recovery as PM.
Thanks!

BR,
A-P


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wd10jmvw_beeping.zip [269.61 KiB]
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pcimage
 Post subject: Re: WD My Passport WD10JMVW recovery
PostPosted: December 1st, 2015, 17:32 
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Joined: November 29th, 2006, 10:08
Posts: 7864
Location: UK
It will be a physical (heads and/or media damage) problem.

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MindMergepk
 Post subject: Re: WD My Passport WD10JMVW recovery
PostPosted: December 2nd, 2015, 4:23 
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Joined: December 8th, 2013, 4:48
Posts: 838
Location: Pakistan
+1 for heads/media

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northwind
 Post subject: Re: WD My Passport WD10JMVW recovery
PostPosted: December 2nd, 2015, 12:09 
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Joined: January 28th, 2009, 10:54
Posts: 3547
Location: Greece
+2, definitely heads (at least).

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data-medics
 Post subject: Re: WD My Passport WD10JMVW recovery
PostPosted: December 2nd, 2015, 12:12 
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Joined: April 3rd, 2011, 0:19
Posts: 2003
Location: Providence, RI
+3 for heads. And please stop powering on that drive. Every click and beep is dropping the chance that a professional can recover it later. Clicking is almost never related to the PCB.

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pcimage
 Post subject: Re: WD My Passport WD10JMVW recovery
PostPosted: December 2nd, 2015, 12:37 
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Joined: November 29th, 2006, 10:08
Posts: 7864
Location: UK
data-medics wrote:
+3 for heads. And please stop powering on that drive. Every click and beep is dropping the chance that a professional can recover it later. Clicking is almost never related to the PCB.


Couldn't agree more.

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Nick_CT
 Post subject: Re: WD My Passport WD10JMVW recovery
PostPosted: December 6th, 2015, 14:53 
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Joined: September 5th, 2010, 12:29
Posts: 1038
Location: South Africa
If the media damage isn't bad enough to kill new heads then it's a simple SATA conversion, headswap and decrypt on the fly for a pro. Let's hope it hasn't been powered on towards an inch of it's life as the other guys have mentioned :cry:

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