Hello,

I am a newbie so I will post as much information as possible. I have WD20NMVW-11W68S0 external HDD which got water drops spillage and could not power on anymore (no white led). It used to show on the computer as 2 partitions: the 2TB drive HDD, and the virtual drive which contains the WD Unlocker software.

I decided to do a PCB replacement so I ordered for one with the same specs. I did the replacement of the 2 eeproms (see attached photos). The driver can now power correctly. The problem is, the WD unlocker virtual drive is not showing anywhere. The HDD is showing as an unmounted drive (I guess still locked and cannot mount??). Kindly assist on how to repair. Thanks.

Ps. Could anyone conversant with this PCB also highlight the component that could have been damaged by the water drops?

HI,
you want to repair HDD or want to Recover Data from it ?

Hello,
I want to repair the HDD

is drive smartware locked ?

_________________
Data Recovery Pakistan

Yes, when it was working I had to put a password in the WD Unlocker software in the virtual drive for the 2TB drive to be readable.

you have to disable smartware first which is not possible without usb pcb.

_________________
Data Recovery Pakistan

without ?

can you disable smartware on a passport drive with sata pcb ?

_________________
Data Recovery Pakistan

From the image, it seems clear that he replaced the PCB with another USB one. Both were PCB number 771801.

_________________
Data Medics - Hard Drive, SSD, and RAID Data Recovery Service Company

oh, i over looked it. sorry

_________________
Data Recovery Pakistan

How do i go about to disable the smartware? Sorry, I'm new to this so my questions might be obvious knowledge.

Anybody?