Hello,

I have Maxtor Drive 40GB IDE
6e040l0711214
nar61ha0
KMBA

It shows in windows but gives error when selected. I need some data from drive (drive only has ~4GB on it).
I have tried normal software data recovery methods (getdataback software) but it gives many errors on drive.

I have looked through forums but am running out of time for customer.

Any suggestions?

Thanks.

Check the hdd on mhdd or victoria do a surface scan and also post the SMART log here then u can be helped further .

How it is identified in BIOS?

The hdd appears normally in the bios (not the n40p problem).

When running mhdd scan, I get a lot of >500ms responses and some unc and amnf errors.

It is fat32. When I tried to ghost the drive, ghost gave me crc error messages.

How do I show smart errors on the screen? It tries to write a log file but it is booted from cdrom.

Thanks.

Sounds like surface damage/degradation to me, either that or a failing head.

Get it imaged professionally ASAP if I were you.

Where are you based?

I am in Australia. Here is smart readout.

smartctl version 5.37 [i686-mingw32-2003] Copyright (C) 2002-6 Bruce Allen
Home page is http://smartmontools.sourceforge.net/

=== START OF INFORMATION SECTION ===
Model Family: Maxtor DiamondMax Plus 8 family
Device Model: Maxtor 6E040L0
Serial Number: E113PGGN
Firmware Version: NAR61HA0
User Capacity: 41,110,142,976 bytes
Device is: In smartctl database [for details use: -P show]
ATA Version is: 7
ATA Standard is: ATA/ATAPI-7 T13 1532D revision 0
Local Time is: Wed Mar 14 10:54:09 2007 PST
SMART support is: Available - device has SMART capability.
Enabled status cached by OS, trying SMART RETURN STATUS cmd.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: FAILED!
Drive failure expected in less than 24 hours. SAVE ALL DATA.
See vendor-specific Attribute list for failed Attributes.

General SMART Values:
Offline data collection status: (0x80) Offline data collection activity
was never started.
Auto Offline Data Collection: Enabled.
Self-test execution status: ( 118) The previous self-test completed having
the read element of the test failed.
Total time to complete Offline
data collection: (1021) seconds.
Offline data collection
capabilities: (0x5b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
No Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
No General Purpose Logging support.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 17) minutes.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
3 Spin_Up_Time 0x0027 223 223 063 Pre-fail Always - 9347
4 Start_Stop_Count 0x0032 253 253 000 Old_age Always - 74
5 Reallocated_Sector_Ct 0x0033 001 001 063 Pre-fail Always FAILING_NOW 1276
6 Read_Channel_Margin 0x0001 253 253 100 Pre-fail Offline - 0
7 Seek_Error_Rate 0x000a 253 252 000 Old_age Always - 0
8 Seek_Time_Performance 0x0027 251 250 187 Pre-fail Always - 53521
9 Power_On_Minutes 0x0032 240 240 000 Old_age Always - 232h+24m
10 Spin_Retry_Count 0x002b 253 252 157 Pre-fail Always - 0
11 Calibration_Retry_Count 0x002b 253 252 223 Pre-fail Always - 0
12 Power_Cycle_Count 0x0032 253 253 000 Old_age Always - 82
192 Power-Off_Retract_Count 0x0032 253 253 000 Old_age Always - 27
193 Load_Cycle_Count 0x0032 253 253 000 Old_age Always - 345
194 Temperature_Celsius 0x0032 253 253 000 Old_age Always - 36
195 Hardware_ECC_Recovered 0x000a 246 246 000 Old_age Always - 32976
196 Reallocated_Event_Count 0x0008 253 253 000 Old_age Offline - 0
197 Current_Pending_Sector 0x0008 226 225 000 Old_age Offline - 141
198 Offline_Uncorrectable 0x0008 252 252 000 Old_age Offline - 1
199 UDMA_CRC_Error_Count 0x0008 199 199 000 Old_age Offline - 0
200 Multi_Zone_Error_Rate 0x000a 253 252 000 Old_age Always - 0
201 Soft_Read_Error_Rate 0x000a 253 252 000 Old_age Always - 12
202 TA_Increase_Count 0x000a 001 001 000 Old_age Always - 2404
203 Run_Out_Cancel 0x000b 143 143 180 Pre-fail Always FAILING_NOW 41648
204 Shock_Count_Write_Opern 0x000a 001 001 000 Old_age Always - 1354
205 Shock_Rate_Write_Opern 0x000a 253 252 000 Old_age Always - 0
207 Spin_High_Current 0x002a 253 252 000 Old_age Always - 0
208 Spin_Buzz 0x002a 253 252 000 Old_age Always - 0
209 Offline_Seek_Performnce 0x0024 253 253 000 Old_age Offline - 0
99 Unknown_Attribute 0x0004 253 253 000 Old_age Offline - 0
100 Unknown_Attribute 0x0004 253 253 000 Old_age Offline - 0
101 Unknown_Attribute 0x0004 253 253 000 Old_age Offline - 0

SMART Error Log Version: 1
ATA Error Count: 4305 (device log contains only the most recent five errors)
CR = Command Register [HEX]
FR = Features Register [HEX]
SC = Sector Count Register [HEX]
SN = Sector Number Register [HEX]
CL = Cylinder Low Register [HEX]
CH = Cylinder High Register [HEX]
DH = Device/Head Register [HEX]
DC = Device Command Register [HEX]
ER = Error register [HEX]
ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.

Error 4305 occurred at disk power-on lifetime: 4313 hours (179 days + 17 hours)
When the command that caused the error occurred, the device was in an unknown state.

After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 51 01 bf 02 00 e0 Error: UNC 1 sectors at LBA = 0x000002bf = 703

Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
c8 00 08 bf 02 00 e0 00 01:15:07.600 READ DMA
c8 00 08 b7 02 00 e0 00 01:15:07.552 READ DMA
c8 00 08 af 02 00 e0 00 01:15:07.392 READ DMA
c8 00 08 a7 02 00 e0 00 01:15:07.040 READ DMA
c8 00 08 9f 02 00 e0 00 01:15:06.928 READ DMA

Error 4304 occurred at disk power-on lifetime: 4313 hours (179 days + 17 hours)
When the command that caused the error occurred, the device was in an unknown state.

After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 51 01 bf 02 00 e0 Error: UNC 1 sectors at LBA = 0x000002bf = 703

Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
c8 00 08 bf 02 00 e0 00 01:13:17.008 READ DMA
c8 00 08 b7 02 00 e0 00 01:13:16.960 READ DMA
c8 00 08 af 02 00 e0 00 01:13:16.736 READ DMA
c8 00 08 a7 02 00 e0 00 01:13:16.528 READ DMA
c8 00 08 9f 02 00 e0 00 01:13:16.464 READ DMA

Error 4303 occurred at disk power-on lifetime: 4313 hours (179 days + 17 hours)
When the command that caused the error occurred, the device was in an unknown state.

After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 51 01 bf 02 00 e0 Error: UNC 1 sectors at LBA = 0x000002bf = 703

Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
c8 00 08 bf 02 00 e0 00 01:12:28.672 READ DMA
c8 00 08 b7 02 00 e0 00 01:12:28.608 READ DMA
c8 00 08 af 02 00 e0 00 01:12:28.448 READ DMA
c8 00 08 a7 02 00 e0 00 01:12:28.304 READ DMA
c8 00 08 9f 02 00 e0 00 01:12:28.192 READ DMA

Error 4302 occurred at disk power-on lifetime: 4313 hours (179 days + 17 hours)
When the command that caused the error occurred, the device was in an unknown state.

After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 51 01 bf 02 00 e0 Error: UNC 1 sectors at LBA = 0x000002bf = 703

Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
c8 00 08 bf 02 00 e0 00 01:11:43.456 READ DMA
c8 00 08 b7 02 00 e0 00 01:11:43.392 READ DMA
c8 00 08 af 02 00 e0 00 01:11:43.280 READ DMA
c8 00 08 a7 02 00 e0 00 01:11:42.944 READ DMA
c8 00 08 9f 02 00 e0 00 01:11:42.848 READ DMA

Error 4301 occurred at disk power-on lifetime: 4313 hours (179 days + 17 hours)
When the command that caused the error occurred, the device was in an unknown state.

After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 51 01 bf 02 00 e0 Error: UNC 1 sectors at LBA = 0x000002bf = 703

Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
c8 00 08 bf 02 00 e0 00 01:09:55.712 READ DMA
c8 00 08 b7 02 00 e0 00 01:09:55.632 READ DMA
c8 00 08 af 02 00 e0 00 01:09:55.488 READ DMA
c8 00 08 a7 02 00 e0 00 01:09:55.280 READ DMA
c8 00 08 9f 02 00 e0 00 01:09:55.216 READ DMA

SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Short offline Completed: read failure 60% 4289 63

SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

Hi,

I have found the problem. I forgot to turn off SMART in the bios before doing my data recovery. When I disabled it, I could use getdataback successfully.

Thanks.

Thanks for posting the solution!

yes, nice one!

Thanks