Salvation Data -No BBS No Support No Fun Does Not Work

[Amarbir[CDR-Labs]]

To Amarbir:

I, Laura, am here on behalf of our SalvationDATA to inform you that we will be responsible for our customers' problem. If this Seagate Doctor is defective, we will give you a brandnew one, tested before sending and try it on U6 disk.

And we are arranging DHL to pickup the package,we pay the freight and we will solve your problem.

But I think the things will be clear soon.

Thank you for all your attention and your supports to us!

Regards,

Laura Lee

Hi Laura ,
This Happens In India
"
Mr.Dhillon,
1. Guarantee Revenue Waiver - this would be provided by the bank.
2. Letter addressed to Deputy comissioner mentioning the reason for export. (this should be on your company letterhead)
3. Chartered Engineers Certificate stating that the machinery is faulty and has to be sent for repair.
Regards,
Chitra Sekar



--------------------------------------------------------------------------------
From: Sales & Marketing [ Lynx, India ] [mailto:sales@lynx-india.com]
Sent: Tuesday, March 11, 2008 6:27 PM
To: intc req (DHL IN)
Subject: Re: DESTINATION REQUEST FOR A TRANSPORT COLLECT SHIPMENT /TCPC#48903#49031


Hello Chitra ,
Please Explain The Following

1 :GR Waiver
2 :Letter Addressed To DC Stating Reason For Export
3 :Charterred Enggineer Certificate

Rest i Have Understood



Regards

Amarbir S Dhillon
LYNX The Electronic Superstore
SCF 4 ,Sector 10 ,Chandigarh,UT,India.
Mobile :98150-00133(Amarbir 10:30 Hour's To 7:30 Hour's)
TelePhone :0091-172-5087643,5005067 (Ask for Fax Tone On 5087643)
Email : sales@lynx-india.com (For Sale Query)
accounts@lynx-india.com (For Accounts Department)
support@lynx-india.com (For Support Issues)
Website : http://www.lynx-india.com
Internet Chat :MSN : lynxchat@hotmail.com
Yahoo : lynxchat@yahoo.com
Internet Phone :Skype : lynx-india


----- Original Message -----
From: intc req (DHL IN)
To: sales@lynx-india.com
Sent: Tuesday, March 11, 2008 12:24 PM
Subject: FW: DESTINATION REQUEST FOR A TRANSPORT COLLECT SHIPMENT /TCPC#48903


Dear Sir,

This is with reference to the shipment to send to the following address :-
Delivery Company: SALVATIONDATA TECHNOLOGIES CO., LTD

Delivery add: 401 RESEARCH INSTITUTE OF COMPUTER, APPLICATION CHINESE ACADEMY OF SCIENCE CHENG DU ,SI CHUAN ,CHINA

Zip Code: 610041

Tel NO: ：+86 028 68107757

Contact Person: Ms Laura Lee


Since this is a repair and return shipment, we would require the following

1) Commercial Invoice (6 original copies)
2) Packing list (6 Original copies)
3) Shipper;s letter of Instructions
4) GR Waiver
5) Letter addressed to DC stating reason for export
6) Original Import Bill of Entry copy.
7) Customs Attested Invoice (Import)
Chartered Engineer Certificate.
We would request you to kindly get back to the consignee once the shipment is ready so that we can arrange the pick-up

Regards,
Chitra sekar


I am Requesting You In this OPen Form To Send Me a Another Peice ,you Know I Am Not A Cheat and Will Send you this Parcel Back .But Sending This In India Is Gonna Take Ages .Also i Contacted My Bank Today They Said they Have No Idea what This Is "GR Waiver" So This MEans I Am Gonna Send This Parcel when God Knows .And Recieve a Proper One When Laura Knows .

[Amarbir[CDR-Labs]]

Very Bad ,

No Reply I Am Stuck with Junk

[hddbug]

I apreiciate Salvationdata for there continued research.
In case of maxtor & WD , salvationdata has offered featured which are ahead compared with competition.
I am sure amarbir sir's unit will be replaced . As laura has said they are improving there manuals & problem could be in english translation.
Thanks & Regards
Hddbug

[Amarbir[CDR-Labs]]

Hi ,
The Question No Is

That I am Not Able To USe The Unit Cos Its Defective ,And I Am Not able To Ship Cos of Indian DHL Requirement Immediately .So She Can Sent Me The Other Box Thats It And I Can Send this back when we are able to adhere with dhl requirements .

[Amarbir[CDR-Labs]]

Hi Mates ,
I Tried another Unit From My Friend and It Works So Mine is a toaster ,And i am positive That i will Not Be Able To ship Out As The DHL Guys Here Have So Many Issues For Making a Repair And replacement Case .So I Have Decided To Keep this USD 450 No Working Tool . .As i Am stuck With this Now .Also I Am Hopefull That i will Never Get a Replacement Cos Salvation Data is Not Gonna Send Me The Same .So i Should Have thought of this before ,anyway No More discussion About Salvation Data Until i Do Not Get My Repaired/Replaced Products Back .i have spend 1 week in trying to ship this products back to them .

I Will Wait for Monday for Laura For see what she says ,Until my issue is not solved i cannot say salvation data is a serious company

[Real_Jose_Pinto]

Amarbir sir, mate, my friend... why don't you deliver it yourself?

[Amarbir[CDR-Labs]]

Amarbir sir, mate, my friend... why don't you deliver it yourself?

Hi there ,
Friend Cos it Will Cost A Arm And a Leg To Send The Parcel To china ,It sucks In this Country .

[Amarbir[CDR-Labs]]

Yeah ,
If anyone Wants To Test this Seagate Tool Sitting On thier Computer They Can contact Me Via PM So that Even they Know That I Am Not a Liar Being One of the Old Members i Hate The Policy of Some Company Becoming Very sweet But Not Providing Service ,Now if i Cannot Send it Back I Can Show You Fellows How It works ,Also I Gave them a Choice I Said that i Will Take a Hammer and Hammer It And Destroy It And Give them Live Video Coverage ,At Least They Will Be Assured that i Am Not Trying To Pull a Fast One On them .

they are welcome to watch this thread......

[salvationlaura]

To Amarbir;

In fact, I am not interested in replying your post now but I have to, and this is my last reply to your post.

Otherwise, it's your monodrama.

We already give our word that you just send the so-called" defective " seagate Doctor to us, after testing it, we will replace an new one to you. but we have to ensure first that it's not man-made problem.

The only thing we request you is that sending the defective one back to us. We can pay the DHL freight, we already gave our DHL account, We alrady sent the documents to DHL center in your Country. We are doing anything positive to solve the problem.

But you, Mr. Dhillon, what you have done? You can say that Your Country sucks . But it's your customs duty need documents for repair/return item, not SalvationDATA, what we can do for it?

We are just a company, and I am just a sales , doing business with respectable people and who deserve our respect, we are not government, we are not WTO, we not Even INDIA customs officers.

You told me that if you send the so-called" defective " seagate to us, you would pay $75 USD. Okay, no problem, if $75 is a problem for you, who do business with millionaire rupees one month, we can affoard it.

Just send it back to us.

If you think we cheated you, send the product back to us, we pay the Fregith and we refund you.

Just , PLEASE please don't make fun by posting here and enlarge your problem, acting as a clown.

Don't try to get laughters from the people on this forum or people from ACE. They are not 3 or 4 years old babies, they are grown up.

I know you are experienced technical and you are a businessman, but now, it seems you are not doing business with us, you are just making trouble between us.

I want to tell you, we have the right to know what happened in the Seagate, if it's our defective one, we will find the solution. We care about our customers, in case more customer will have the same problem, it will caused terrible loss to us and our customers. Although we tested our products before sending them to our clients.

But now, you said you want a maxtor Doctor instead of Seagate, it's really funny and franky of you.

Here, I will stop replying your post, I am fed up with it. You are not solving the problem, you are just making more problems between us.

Being staff of SalvationDATA, we are trying to do our best for customers by making good tools, bettwer technical support, cost-effective price, free update. If you want spoil our brand and image by one stupid post.

Sorry, you can't.

We have customers who can see our efforts and achievement, they are supporting us all the time and I thank them from bottom of my heart. I believe, they know us very well , they know how we grow into a well known company.

If you keep making fun, just do it. I will keep watching it, watch your drama, like watching a clawn show in circus.

Bye!


Laura Lee

[Judge Judy]

Amarbir Pssttttttt. Be quiet! sh..shh...shhhhh.shhhh....

Sir are you aware of what you are doing? Use your common sense, someone with a good intention to replace your what you called "faulty" item but in return you are demanding more than what you deserve, thats called "RANSOM" Sir, fellows, Mate ,chap, etc

Shhh...shhhh....now you are busted!! You buy a car Suzuki and you claimed that it was faulty, and you asked the dealer to give you a brand new BMW.

You are completely twisted mind sir

If you guys in forum agree with me Judge Judy says "Yay"

[Amarbir[CDR-Labs]]

Amarbir Pssttttttt. Be quiet! sh..shh...shhhhh.shhhh....

Sir are you aware of what you are doing? Use your common sense, someone with a good intention to replace your what you called "faulty" item but in return you are demanding more than what you deserve, thats called "RANSOM" Sir, fellows, Mate ,chap, etc

Shhh...shhhh....now you are busted!! You buy a car Suzuki and you claimed that it was faulty, and you asked the dealer to give you a brand new BMW.

You are completely twisted mind sir

If you guys in forum agree with me Judge Judy says "Yay"

Sir ,
This is Your first Post To this forum And you Are Passing A Judgement To Me ,I Will Be Polite and answer you .First I Have Paid USD 450 And USD 450 is a Lot of Amount For Us In India ,The Product Was With Me For 1 Week and Was Not working As They Are Also Saying that Same Thing Now As They Have Also checked It .Then I contacted thier support they Keep You Waiting for Hours As Mr Bruce Is Not Free .Then He Also Said that Its Bad ,then they Told Me To Send It Back and they Will Also Replace the Same ,I Said OK ,They Told Me To Contact DHL India ,I Contacted DHL India and then DHL Gave Me A List of things i Need to Do .I Tried Doing that For 1 Week ,Untimately I Gave Up After a Week Cos I Was Literally Wasting My Time .Thats What is Happening ,I Am Openly Saying That Anyone Who Wants To See How This Product Behaves Can Load Teamviewer Software and Connect To My Pc At Home And See The Working Of this Product .I am Seriously Pissed Up and It Has A Reason .As Far As Laura Lee Is concerned ,She Is Pissed Up Cos Possibly She Has Been Selling It To Newbies Who Do Not Know How To USe The software To The Full Extent,I Know The Product Might Work But currently Its In Bad shape ,Why Don't you Try To Connect To My system And Have a Look Instead of Passing Judgements

PS :Man you Say I Am busted Cos i am Asking a BMW Instead of a Suzuki .Are you Blind ,Go check Thier Website Both the Products Have the Same Price .I do Not Want To Use This Useless Hardware they Are Selling the Public .I Am Sending a PM To starling and Sadique they Can shed More Light In the Same Matter Also . And Now I Will Reply To Laura Lee ......

[Amarbir[CDR-Labs]]

To Amarbir;

In fact, I am not interested in replying your post now but I have to, and this is my last reply to your post.

Otherwise, it's your monodrama.

We already give our word that you just send the so-called" defective " seagate Doctor to us, after testing it, we will replace an new one to you. but we have to ensure first that it's not man-made problem.

The only thing we request you is that sending the defective one back to us. We can pay the DHL freight, we already gave our DHL account, We alrady sent the documents to DHL center in your Country. We are doing anything positive to solve the problem.

But you, Mr. Dhillon, what you have done? You can say that Your Country sucks . But it's your customs duty need documents for repair/return item, not SalvationDATA, what we can do for it?

We are just a company, and I am just a sales , doing business with respectable people and who deserve our respect, we are not government, we are not WTO, we not Even INDIA customs officers.

You told me that if you send the so-called" defective " seagate to us, you would pay $75 USD. Okay, no problem, if $75 is a problem for you, who do business with millionaire rupees one month, we can affoard it.

Just send it back to us.

If you think we cheated you, send the product back to us, we pay the Fregith and we refund you.

Just , PLEASE please don't make fun by posting here and enlarge your problem, acting as a clown.

Don't try to get laughters from the people on this forum or people from ACE. They are not 3 or 4 years old babies, they are grown up.

I know you are experienced technical and you are a businessman, but now, it seems you are not doing business with us, you are just making trouble between us.

I want to tell you, we have the right to know what happened in the Seagate, if it's our defective one, we will find the solution. We care about our customers, in case more customer will have the same problem, it will caused terrible loss to us and our customers. Although we tested our products before sending them to our clients.

But now, you said you want a maxtor Doctor instead of Seagate, it's really funny and franky of you.

Here, I will stop replying your post, I am fed up with it. You are not solving the problem, you are just making more problems between us.

Being staff of SalvationDATA, we are trying to do our best for customers by making good tools, bettwer technical support, cost-effective price, free update. If you want spoil our brand and image by one stupid post.

Sorry, you can't.

We have customers who can see our efforts and achievement, they are supporting us all the time and I thank them from bottom of my heart. I believe, they know us very well , they know how we grow into a well known company.

If you keep making fun, just do it. I will keep watching it, watch your drama, like watching a clawn show in circus.

Bye!


Laura Lee

Hi Laura ,
First Correct Your self in calling me a clown .Do you Know what a Clown Is ,I Am not a Clown .This is Not a Monodrama and I am Not A employ of ACE Trying To Pull A Fast One On you .No One is Saying That You Are Not Helping Me I am Saying It Sucks Here And There is Too Much Of documentation That People in India Are Wanting And i Have Wasted 1 Full Week Trying To Send the Product To you .So the Only Way Out for Me Was To Keep a non Working Product OR Destroy It with a Proof what Else Can I Do ,I got My Best Friends Same Seagate Products And Tried That Now For 4 Days ,Its Does not Have That Issue That is there in My Product But Yes It Has Many Other Issue Too .I Am Not a Clown To Post the Issue On your forums As You Care a Rats ass To questions on the Forum .I Am Sending a direct Link Of your Forum To The People visiting This Forum for Them To Judge What i am Saying http://support.salvationdata.com/forum/index.php .Guys Just Go and See the Postings of the People And Judge Yourself .

And Laura I Have Been the Biggest supporter Of Salvation Data Since Long ,open Your Eyes And See My Posting In the ACE Forums ,They Accused Salvation Data of Stealing Thier Technology i bluntly replied that even they did the same for original manufacturer tools so keep quite on this subject And only say something if you have actually Some Proof,I Asked About Maxtor cos i am thinking it might "I repeat Might Be Better" then the seagate tools .Brand And Images Are Not Spolied by posts like these ,These Are Intended To solve issues And Problems of Users .And Yes Last Points If You Plan To Sell your Product to some country you should be aware of the law and regulations there ,So The Customs And the Govt Issues that you Are Saying Has To By Mutually Respected .And Please Mind Your Language The Next Time To Reply To Me Or Any Client Who is a Legal User Of your Product .

[Amarbir[CDR-Labs]]

Hi All ,
My intension in asking for maxtor was that i had gone through the manual and though that might be better ,As advised my few loyal friends i say "either change it Or Refund My Money " .Hope that clears the misunderstanding

[darkforce1]

Hi Laura and Amarbir.

Laura I appreciate your patience. And Amarbir I appreciate your Right of customer.

To Laura,

I am using PC3000-PCI original which got its power unit burned during warranty period. I have contacted ACE and they were very nice to change the part for free (repair and shipment). They asked me to Send it through DHL.

But These shipment Company is having so much hectic documents that I was unable to send it. I have to get it repaired locally.

Now I have a good solution for both of you.

1 Amarbir U send a faulty product to Laura Back but not indicating it as return after repair basis. This requires less paper. and put the value of product Less then Rs 5000/-. this will avoid custom hassle. (i have discussed in my case with some custom agents. they also say sending o returnable basis is hard.

Or try UPS cargo. they are less hectic then DHL. I have send 2 hard disk through them indicating For repair / Data recovery. No problem with this technique.

2. Laura U can send Amarbir the tool. which is fully tested.( I trust customer satisfaction). Send him as a new tool not as repaired or replaced. this can block his tool at Custom clearance. because for repaired or replaced they need 2-2-2 many documents.

I hope this will help u both.

And this forum also.

DF

[salvationlaura]

darkforce1 , Thank you so much! You are always adorable

Ok, after we receive the "faulty" one, we will send him a brand new,fully tested Seagate to Him.

[hddbug]

Thanks to Darkforce , Hope this matter will end peacefully .

[Amarbir[CDR-Labs]]

Hi Laura and Amarbir.

Laura I appreciate your patience. And Amarbir I appreciate your Right of customer.

To Laura,

I am using PC3000-PCI original which got its power unit burned during warranty period. I have contacted ACE and they were very nice to change the part for free (repair and shipment). They asked me to Send it through DHL.

But These shipment Company is having so much hectic documents that I was unable to send it. I have to get it repaired locally.

Now I have a good solution for both of you.

1 Amarbir U send a faulty product to Laura Back but not indicating it as return after repair basis. This requires less paper. and put the value of product Less then Rs 5000/-. this will avoid custom hassle. (i have discussed in my case with some custom agents. they also say sending o returnable basis is hard.

Or try UPS cargo. they are less hectic then DHL. I have send 2 hard disk through them indicating For repair / Data recovery. No problem with this technique.

2. Laura U can send Amarbir the tool. which is fully tested.( I trust customer satisfaction). Send him as a new tool not as repaired or replaced. this can block his tool at Custom clearance. because for repaired or replaced they need 2-2-2 many documents.

I hope this will help u both.

And this forum also.

DF

Hi DF ,
Agreed But there is a Issue .

1 :to Send this Product They Required INR 3000 To 4000 .the Cost Of the Total Product Is INR 18000 .That Means I Need to Spend 3000 To 4000 On the Product That Was DOA On the first Part .Its Salvation Data that Should Bear The Expenses Not Me .I Never Told them To Send A Defective Unit Did I .

2 :Secondly I Have Wasted Approx 1 Week Trying to Send It By DHL and It a Bloody Hassel ,If I Send It By another Courier then If It will Not Reach Salvation Data ,They will Say They have not recieved it And i Will Say i Have Sent It ,Were And what Will i Do Then .

3 :and Also What About the Time i am Wasting In this Entire Excercise .Salvation Has Taken the Money and Not they Are sitting Cool Saying When they Will Recieve It They Will Send It .

I am willing To Send the Unit anywhere in India To a Agent OR Reseller Of Salvation .

And Laura Mind your Language the Next Time You Reply To Me In the forum .Otherwise You will Get a Befitting Answer From Not Only Me But Many Other Friends Also this Is Not a Monodrama And i Am Not A Clown .Please Do Not Call your Original customers Clown .As Far As The Bugs In the Seagate Are Concerned Sure I will Post All Of them In a Seperate thread .

[darkforce1]

ok Did u guys came to any solution or still no point to discuss.

1 Laura do u have UPS account (international)
2 any Indian Dealer where Amarbir can send the product
3 Or Payment on delivery method Through any Courier shipment company.


DF

[salvationlaura]

1) I applied to the DHL Import Account today, and i will get confirmation two days later. I will send the DHL account to Mr. Amarbir and he can send the defaulty one to us without any problem.

2) We have no dealer/reseller in India for the time being;

3) we will pay the freight with our account

Thank you so much, DF~

[darkforce1]

Hi Laura.

You are really a nice Manager / Sales in your company. You really take care of your customer. (but dont say harsh to them)

I really appreciate your dedication toward customer problem.

A Happy news to Amarbir.

Bye
DF