bnice wrote:
Salvation needs a new director and managment and leadership. People who the best in retail, product quality and design, exports and other important business aspects.
At the moment salvation lacks in all areas. Maybe its how business is done in china, it certainly not how successful businesses are run in other countries.
That's the exact thing perhaps.
The problem is not about the products, not about the quality, even not about the technical support. The problem is the company's very own "policy" and "bussiness strategy". The directors of the company seems to be only drooling for the quick money. This could be easily figure out even by their staff and resellers selection.
First, they have almost 15+ sales managers (Hell! What are 15 peoples are supposed to sell?) but only 2 persons on technical support and a SINGLE person responsible for software designing and R&D for the products. Now this equation could be easily understood. They have appointed a lot of peoples to sell, but are not willing to improve the fundamentals of their product. They don't even provide any sort of direct interaction with the research engineer to the customers. Although, you can find plenty of persons if you want to buy, but could not get even a single, if you need to talk serious about their any of the product. And all of this happens because they do only CHEAP MONEY SUCKING.
Second, simply have a glance over their selection staff members. They have peoples for sale like laura (The one key solution), Koala (Feels ashamed in telling that she is from salvation), Susan (Always Confused), Selina(What the HECK she knows?) & Judge Judy(No comments! you know it all). And, no need to appreciate the technical support persons. Everybody know their skills very well. A newbie in data recovery..ok, let's forget newbie, even those money suckers computer shoppe owners (
We do it all sort of persons -new/old computers,dealing,computers on rent,repairing,softwares,installation,tv repairing,dvd player repairing) knows hard drives better then those. The fact is, they are from the background, nothing to do with HDD's or DR. They are simply some unemployed guys, who had done some sorta computer course and now they are running the support system for the world class firm in DR!!
The only person which is (Sorry, was) alteast a bit above from the worse (more precise, average) was the Bruce. Atleast better then these DUMBASSES. He seemed to be knowing hard drives a bit. But but but.......if salvation keeps persons like this and give them the paying they want, won't it be the doom's day? How the heck they can keep good persons. It's totally opposite of their policy. They are determined to make bad products handled by worst person. How can they play with their company's internal philosophy? So they kicked him and started appointing these jokers.
Anyways, but as an exception, I found only a SINGLE guy serious, and could be called "True person deserving" the status. Pat. This guy Pat Lin is the only person in the company I found, does not contains any "Foolishness". Also, determined to improve the products sincerely. But the problem is, the directors have made him almost unavailable for the customers. It's almost like to hoist the flag on the everest to meet this guy. There is no contact info about him on their website, even if you somehow managed to get his contact info, it's almost impossible to meet him (don't know because of his shedule or it is the "Director's cut").
How I know the accurate about the all salvationers because I have had conversations with all of 'em personally. I am having their products from the first version, and being in touch with all the persons who came by and passed away too.
Regarding their persons selection skill, one more thing should be mentioned. Their selection of their "resellers". Peoples consider (and expect) a reseller to be a part of the company. Whatever he does, reflects the image of the company. But what are these Nadir's and Gaurav's supposed to be? It is very well know to all the senior members here that how nadir screwed this forum by spamming and how badly he got banned. Their indian reseller Gaurav also keeps shitting here and there, and what was the last thing he did, is also well know to all of us. It seems, they simply distribute their resellership to any tom dick and harry, who wants to. No matter, who the person is, no matter, what's his image in the world DR communtiy and no matter even, what the fuck he is harming the salvationdata. All they want is quick money.
Whew, That's it for now. Though I had in my mind, by due to the lack of time, I am not going to discuss about their products now. Will do it later someday. Because commenting on their bussiness model took this much words and space, so reviewing their products is going to take a hell lot of content within.
And, I have no personal fights with salvation or anybody. Nor do I related any competetor firm anyhow. All I want to improve them by showing them the mirror. Because I am also one of the (unfortunately) customer of their product series. The bady thing may be, I say it loud and clear whatever I want to say. Wheather it is good or bad, I just can't resist without saying (as long as it is truth). Though, I literally hate to work on their products, but wish, someday they will be improved.
Salvationers, don't bite my finger. Look at where I am pointing.
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HDDGURU FILES
However, it's their responsibility to make sure it works on at least a great number of computer, or specifically specify what computer(s) it will work on. If they were serious about fixing this, they would find out what computers don't work with their products, get those computers, duplicate the customer's setup, and make it work. 
