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 Post subject: Re: Data compass owners
PostPosted: November 26th, 2008, 12:31 
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Joined: September 2nd, 2008, 12:14
Posts: 447
Location: Austria / Europe
I have to accept your view, but it wont work. I contacted the british rep of SD and
had an MSN chat with Selina today about it. It was to clearify whether I have a
wrong understanding, but I was confirmed. I prepared a post but saw your END.
Just to sumarize I add this post, perhaps it clearifies the point, where we misunderstand
each other....

quote:
The sector servo window and the functions there are to VIEW defined disk areas. Its a
"fancy" tool - where one can see the blocks/areas in different colours depending on the
access time. Besides that one can see at the right a column with a counter for the different
access range values.

Its clear that you will get data from the source to the shadow disk, when the shadow
disk function is enabled and you run the Sector Servo Scan, but the shadow disk is for
storing the LBA index and is not the disk to image data to.

For a complete disk to disk imaging/cloning one needs another disk plus the supplied Data
Recovery Studio or any other software which is able to do that within Windows.
So in total you have:
1. The system disk for your Windows
2. A backup disk for either retrieved data or a complete image
3. The shadow disk
4. The source disk

I gave you now all infos I have - if you still have a different view of the functions, please
contact Laura or Selina, whoever is your contact at SD.

/unquote
END :)


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 Post subject: Re: Data compass owners
PostPosted: November 26th, 2008, 12:50 
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Joined: October 13th, 2008, 7:29
Posts: 1493
This is not what Selina told me only 1 hour ago. I declare this debate... REOPEN! :lol:


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 Post subject: Re: Data compass owners
PostPosted: December 5th, 2008, 6:16 
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Joined: October 13th, 2008, 7:29
Posts: 1493
Data Compass UPDATE.

Just thought I'd update everybody about data compass. The latest Data Compass Explorer is actaully working quite well. It's basically data extractor without the cloning functions and head map select and only suports FAT 32 and NTFS. I have been told a new cloning function will be added soon and other file systems will be supported. Also the head map creation/ head select function is also in development.

The stability of the new program is good and I have performed several recoveries on disks with extremely bad sectors and failing heads to good effect.

Also Data Compass will be updated after the new year to support Seagate and Western Digital drives with firmware issues.


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 Post subject: Re: Data compass owners
PostPosted: December 23rd, 2008, 17:36 
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Joined: December 23rd, 2008, 8:27
Posts: 1
Hi all,
this is my first post to this forum, I am a recent owner of Data Compass.
I, like most here scoured the web for owners, feedback, news, reviews etc to do with DC, I found a few good, and a few bad opinions..... I decided to bite the bullet and get it, so I thought I would add to the knowledge of this product in the community.
I am new to DR as a specialty, so I do not have expereince with a Deepspar or other tools.

ok so heres some points and observations I have made :

shipping and delivery very fast (4 days for me to Australia !)
nice case ;)
quality made product
Tech Support in China from SD has been absolutely outstanding.
Direct MSN/Chat to engineers and sales @ SD during their working hours
Engineers remote control with you via "Teamviewer" side by side tech support.
I have had a high success rate with drives I have used with DC.
I have been really impressed with the Shadow Disk function as it has really meant the difference between getting the data off or not in some cases.
They have released 4 beta versions of their new software since I have owned the DC for the last 2 months, so to my mind they are actively developing/refining their product.
The lack of manual has not been a big problem for me, the interface to DC both on the hardware and the software is fairly intuitive, especially as some have mentioned when you have expereince with other methods.
disk imaging for me has not been neccessary on many occassions, I have used the image in reverse function merely to get the data on the shadow disk so that a forwards scan and extract will work.

I would be very interested in hearing of any situations where deepspar was able to get data from drive, but data compass was not able ? just to show where DC sits with deepspar....
I nearly bought a deepspar (as you do ) but then took the gamble on Data Compass.... I am very glad I did.

Actually I was so impressed with the Data Compass product, and Salvation Data Support that I have decided to be a reseller of the product here in Australia, I don't work for SD, but now I do have an interest in selling DC in Australia.

If anyone has any questions feel free to contact me.

regards

Michael


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 Post subject: Re: Data compass owners
PostPosted: December 24th, 2008, 15:24 
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Joined: August 12th, 2008, 13:11
Posts: 3235
Location: USA
If/Once they add imaging by head I'll be interested.

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You don't have to backup all of your files, just the ones you want to keep.


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 Post subject: Re: Data compass owners
PostPosted: December 26th, 2008, 7:11 
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Joined: July 13th, 2007, 1:17
Posts: 149
Joined: December 23rd, 2008, 8:27
Posts: 1

hahaha i think you are some desperado Salvation data team.
:D :D :D


mkg wrote:
Hi all,
this is my first post to this forum, I am a recent owner of Data Compass.
I, like most here scoured the web for owners, feedback, news, reviews etc to do with DC, I found a few good, and a few bad opinions..... I decided to bite the bullet and get it, so I thought I would add to the knowledge of this product in the community.
I am new to DR as a specialty, so I do not have expereince with a Deepspar or other tools.

ok so heres some points and observations I have made :

shipping and delivery very fast (4 days for me to Australia !)
nice case ;)
quality made product
Tech Support in China from SD has been absolutely outstanding.
Direct MSN/Chat to engineers and sales @ SD during their working hours
Engineers remote control with you via "Teamviewer" side by side tech support.
I have had a high success rate with drives I have used with DC.
I have been really impressed with the Shadow Disk function as it has really meant the difference between getting the data off or not in some cases.
They have released 4 beta versions of their new software since I have owned the DC for the last 2 months, so to my mind they are actively developing/refining their product.
The lack of manual has not been a big problem for me, the interface to DC both on the hardware and the software is fairly intuitive, especially as some have mentioned when you have expereince with other methods.
disk imaging for me has not been neccessary on many occassions, I have used the image in reverse function merely to get the data on the shadow disk so that a forwards scan and extract will work.

I would be very interested in hearing of any situations where deepspar was able to get data from drive, but data compass was not able ? just to show where DC sits with deepspar....
I nearly bought a deepspar (as you do ) but then took the gamble on Data Compass.... I am very glad I did.

Actually I was so impressed with the Data Compass product, and Salvation Data Support that I have decided to be a reseller of the product here in Australia, I don't work for SD, but now I do have an interest in selling DC in Australia.

If anyone has any questions feel free to contact me.

regards

Michael


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 Post subject: Re: Data compass owners
PostPosted: December 30th, 2008, 5:00 
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Joined: July 22nd, 2008, 5:04
Posts: 160
Location: Italy
hi,
i can write what i tried and worked about cloning with DC:
during a remote support i asked the best way to clone a drive and the SD tech guy told me to try to enable shadow disk and read sector servo...
I tried and worked fine, is not really a clone as if you put the drive on a a usb adaptor will not work, you can only use DC to read it this is what i understood:
If you enable Shadow disk each sector you read is written in the shadow and a map of read sector i is updated, this way reading each lba with sector servo you write it on the shadow; then you can read it with any software always enabling the shadow disk.
If you enable the "focus on read sectors" using any DR software all the sectors will be read from the shadow and no more from the patient drive.
hope this can help

_________________
Data Recovery pro in Italy
www.ultrarecovery.com


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 Post subject: Re: Data compass owners
PostPosted: January 3rd, 2009, 7:25 
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Joined: October 1st, 2006, 6:29
Posts: 107
I would not invest a single dime on Data Compass, horrible menus and buggy. If you are a newbie yes you will get excited but those bullshit 3d look buttons, and shadow this and that. The bottom line is when your drive is physically faulty (which 80% drives now are physically faulty) nothing you can do until you fix the phyical problem. then cloning is a piece of cake, you can get free software which no fail proof, or get DE ot deepspar with power on/off/reset etc features.

Data Compass cost way to much and not worth the value for money, access via USB which is limted functionality and speed.


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 Post subject: Re: Data compass owners
PostPosted: January 5th, 2009, 6:34 
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Joined: November 9th, 2006, 15:15
Posts: 2984
Well Im still not convinced either.....


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 Post subject: Re: Data compass owners
PostPosted: January 12th, 2009, 1:43 
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Joined: January 26th, 2007, 22:49
Posts: 291
Location: Earth
Dear friends,

We have released the official version of Data Compass Logical Recovery program--DC Explorer.

DCEXP is integrated with Data Compass. It will replace Dr-Studio and effectively work out those problems intervening Dr-Studio.

To compare DCEXP with Dr-Studio, the essential difference is: DCEXP adopts layered read operation, so as to read MFT area directly, access root catalog.

Customers are able to recover data effectively via optimal choice, and then deep down into the user data. It maximally saves time from recovering. While in the meantime, using Dr-Studio high-level software performs a data recovery, especially for severe hard drive bad sector or physical damages, the computer will easily crashed in a fake way or with no response due to the profound scan and one-line technology. Thanks to the release of DCEXP, it will greatly solve these issues by separated layer and multi-line technology.

Here we list main features of DCEXP, please refer to user manual for details.

1. Adopt “Layered Scan Technology”, maximally save time from data recovery.
2. Fast and effectively extract specified user files.
3. Imaging: during the data recovery, it allows users to image data fully from the source drive, partition, or any LBA area. As a target, it can reach far to files, or disk. There are also some handy functions like fast obverse, fast reverse, exact obverse and exact reverse and etc.
Meanwhile, it can also allow recovering data fast and effectively from any bit of data via “Bitmap Technology”.
4. Reflect real-time status of data imaging, which provide direct views for the whole drive data recovery progress rate.
5. Fast statistics of data image .
6. Maintain high success rate of restoring recoverable data by file correction algorithm.

For the Data COmpass owners, you can go to our forum to download the program or contact me directly.

Regards

Laura

_________________
SalvationDATA--Profesionnal Hard drive solution Provider. MSN: sales.laura@salvationdata.com


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 Post subject: Re: Data compass owners
PostPosted: January 13th, 2009, 11:17 
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Joined: October 13th, 2008, 7:29
Posts: 1493
Having used the latest data compass update to clone one bitch of a hard drive for the past 10 days, I can confirm the latest update is now on par with Acelab's data extractor and Deepsar disk imager. In fact the data compass could prove to be the deepspar's downfall as its cheaper and more functional. Pc3000 + data extractor is still the premier choice though.

There is still no head selection but it did an excellent job on a hard drive I have been battling with for the past 3 months.



I now look forward to future updates such as head selection and Seagate firmware bypassing.


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 Post subject: Re: Data compass owners
PostPosted: January 13th, 2009, 11:17 
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Joined: November 9th, 2006, 15:15
Posts: 2984
Its nice to see a positive post regarding DC! :D


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 Post subject: Re: Data compass owners
PostPosted: January 13th, 2009, 11:27 
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Joined: October 13th, 2008, 7:29
Posts: 1493
to be fair, they have taken all comments on board and fixed most of the issues. It's a shame it wasn't released finished as half my warranty has expired and only now I am able to use it in the manner of which it was sold as.

I think they deserve a bit of credit though for the hard work they are putting in, especially the seagate update as it's made us all a little bit more of the green stuff.


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 Post subject: Re: Data compass owners
PostPosted: January 13th, 2009, 15:44 
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Joined: October 4th, 2007, 12:07
Posts: 116
HDD Spaz wrote:
I can confirm the latest update is now on par with Acelab's data extractor and Deepsar disk imager.

Is it possible to configure script actions and time outs? If so, what is the lowest possible configureable time outs on reading loss etc? How about power cycling?

I might be wrong, but isn't the disks connected via USB interface on DC?


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 Post subject: Re: Data compass owners
PostPosted: January 13th, 2009, 16:08 
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Joined: October 13th, 2008, 7:29
Posts: 1493
Arthur wrote:
HDD Spaz wrote:
I can confirm the latest update is now on par with Acelab's data extractor and Deepsar disk imager.

Is it possible to configure script actions and time outs? If so, what is the lowest possible configureable time outs on reading loss etc? How about power cycling?

I might be wrong, but isn't the disks connected via USB interface on DC?


It is possible to configure timeouts, slowest timeout I believe to be 5000 MS. You can set the imager to do a fast image forward with large skips, precision forward imaging, backward fast imaging and backwards precision imaging (fully configurable)

If hdd loses ready state it will power cycle the drive, skip desired amount then read backwards until bad encountered. and vice versa with backwards imaging. The disk is connected via USB but that is not a problem as it should only be used for very poor unstable hard drives. If speed is a priority then the disk you are working on is not in too bad shape so use something else to clone it.


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 Post subject: Re: Data compass owners
PostPosted: January 13th, 2009, 16:30 
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Joined: October 4th, 2007, 12:07
Posts: 116
HDD Spaz wrote:
It is possible to configure timeouts, slowest timeout I believe to be 5000 MS.

Oops! Lowest is 5000 mS ?! Really? Then it is useless. IMHO. I don't wan't to kill my drives..

I wrote lowest, not slowest, maybe you should check again because 5 sec could not be true.. It must be possible to configure a faster reaction time ..


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 Post subject: Re: Data compass owners
PostPosted: January 13th, 2009, 16:54 
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Joined: August 19th, 2007, 17:30
Posts: 1898
Location: In your hard drive.
It should be configurable to as low as 100ms or even less, five seconds would take a lifetime on a really corrupt drive. What if one head has a problem but all other heads are good? It would really suck if you couldn't image by head before tackling the problem head/surface. Your gonna kill a drive without image by head control.

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Buy your friends Toshiba\Hitachi and your enemies Seagate.


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 Post subject: Re: Data compass owners
PostPosted: January 13th, 2009, 20:12 
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Joined: August 22nd, 2008, 23:11
Posts: 2
I have DDI, DC, and DE pci, and have been doing recoveries for over 8 years.
In short, there is a reason to have each of these systems, as each one has been able to recover cases that others haven't. With experience using all 3, how I usually handle most cases is this:

1) Determine from customer the amount of data and priorities of data first. Some obviously don't really know, but many have a good idea of what they're after. For cases where the customer wants less than say 10gb of data, what I'll usually do is go to step 2 on DC. For cases where they have a very large amount of data (300gb of videos / music), I skip step 2 and go directly to DDI, since overall, it will be faster and safer. Oftentimes, a customer will say something like the quickbooks file is most important, but he'd really like his 100gb of music too. For these cases, I'll try to use DC or DE to recover just the quickbooks file, and after that's safe, I'll move to step 3) DDI

2) DC or DE pci (though lately it's usually on DC, since it's faster than the pci DE, though sometimes each of them can recover files the other cant)
On DC / DE: boot drive and pay close attention to how well it's performing.
Many drives won't boot, or will be too corrupt to browse and extract, and DC is not an available option.
Some drives boot, but are clearly very damaged-these are dealt with on a case by case basis--experience and guesswork are involved as to which method is better, (cloning on DDI vs. data extraction with DE or DC). I usually still try extraction first but will definitley stop after trying too long in fear of damaging the drive).
Usually, I only extract the most important files before moving to DDI...though this proves to be a waste of time sometimes since a good image is created, it's a worthwhile "insurance" step to try, because these days, a drive will often fail during the imaging process, no matter how sensitive you set your utility.
Sometimes if DC / Extraction is going well, I'll get everything that's important for sure, and don't bother imaging if I don't have a free DDI station...but I'll warn the customer not to RMA the bad drive until he's sure he has all he wants.
(note: I would not do the DC "full scan" option... the idea is to access the drive as little as possible.)
(note2: I definitely suggest monitoring the process. Sometimes drives will hang / lockup. Catching when this happens can be crucial (even if skip files with problems is selected).) If it locks, you want to be able to shut it down pronto.

3) DDI
When extraction via DE or DC is not an option, either due to too much data desired, or a drive being in too bad of condition, I will attempt imaging with DDI--which will often recover drives not recoverable by any other way (except other imagers, but DDI so far is the best I've found due to the ability to configure just about everything and adjust as needed, along with the power control (similar to pci DE but much faster overall)... I haven't tried the YEC ninja).
Even for cases on which I've recovered supposedly everything, I'll still often make a DDI image, just to be sure.
For many cases, DDI (or other full-drive cloning) is the only option. Again, I have not tried the Ninja, but compared to pci DE, and all different cloning software I've tried, DDI is the by far the best option.

On DC unit:
I was hesitant to buy it, and upon receiving it at first, I thought it was junk. In fact, I made SD promise me I could send it back if I didn't like it...and I almost did. The reason for these thoughts were that I think SD misrepresented it as an imaging/cloning tool, for which it's definitely not as good as DDI. The cloning disk-disk speed (from my memory), about 40% slower than DDI for most drives. The reason for this is the USB bottleneck (and probably the Data Studio windows application overhead). How SD can claim that it's 30% faster that the the competition (unnamed DDI) at imaging and get away with it, I do not know, becuase it is DEFINITELY not, and instead is more than that much SLOWER than the DDI, not faster.
HOWEVER: I've grown to really appreciate the DC now, and can honestly say it's already paid for itself in just 3 months. The problem (which was stated earlier in this forum) is that, at least the early ads for the DC led one to believe things that simply weren't true about it's imaging ability, but neglected to focus on the real advantages it has, which is for extracting the most important files first. I have yet to use it successfully on booting a hitachi drive with firmware issues, perhaps because I don't really run into hitachi drives with firmware issues..not many anyway (does anyone?) I was really hoping it could revive some HTS541 drives once they stop detecting and start the garble sound, but it has not yet been able to, and is not expected to.
Again, others have mentioned that it is comparable to DE, not DDI, and I completely agree, though I'm pretty sure that the UDMA DE has a few major advantages over DC, since DE does head mapping, and I've been told the UDMA clones drives pretty quickly now. (I really wish I could test but the price currently does not permit). Also UDMA DE allows for HFS and Linux browsing (I've been told) and these would be definite advantages, though I have used DC on several occasions with rtools and winhex forensics to recover specific files from HFS partitions.

In short, the main reason to purchase DC is as another data extraction tool like DE, and not as a substitue to DDI. It has cloning abilities, but it's not fast or good enough at cloning in my opinion to be considered a 'professional tool' for cloning. But, If someone is just starting out in the business and has less than enough to get the pc3kudma+DE, DC would probably be the most useful tool overall for the price, unless the pc3kudma+DE can be purchased for less than in North America. Despite being a very good first tool and even one to use as complementary to the others, DC is definitely not an all-in-one pro-level solution. A better VS. option would be: is DC, HD doctor utils, and DDI (around $9000 total, right?) better than 1 pc3kudma plus DE for $12,000 usd? And how good is the Atola device going to get?

On DDI:
DDI is an excellent tool at imaging drives. It's faster and more successful on bad sector drives than any other method I've used. Prior to DDI, I had some software utils that were pretty good, but would lock up and had to be monitored regularly on bad drives. It often involved recording the spot where the lockup occurred, resetting the system, and continuing on repeatedly, going back afterwards copying backwards to fill in the gaps. This took a ton of man-hours to monitor and record, and was a PITA. DDI eliminates the need to do this and handles power resets on it's own, and keeps records of exactly what's been recovered and what has not. Also, it has the option to fill all the unrecovered and skipped sectors on a destination drive, (automatically for sectors already attempted as it runs, or via a few clicks if the drive fails part way through the image) so you don't have wipe destination drives first or worry about other users' data being recovered again.

On pc3k + DE: I cannot comment on DE UDMA, but expect that overall, it's the best all-in-one unit now that it is high speed, based on acelab's history, and talking to other users about it. I just wish it was more affordable to North America.
The pci + DE is good, but is now outdated and not being updated. It does do headmapping for some drives. I have also been able to use DE to determine the amount of sectors per platter jump, and just manually set the jumps to that number, thus skipping the bad platter. DDI could probably do this too, though I think it's easier with the visuals that DE gives you.

Well, that was long-winded. Hopefully this helps someone, and doesn't confuse you more. I have no alliances to any one company, and look forward to any developments that improve our industry, especially when affordable :)


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 Post subject: Re: Data compass owners
PostPosted: January 14th, 2009, 9:27 
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Joined: November 29th, 2006, 10:08
Posts: 7864
Location: UK
Nice post :-)

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 Post subject: Re: Data compass owners
PostPosted: January 14th, 2009, 11:33 
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Joined: October 13th, 2008, 7:29
Posts: 1493
Arthur wrote:
HDD Spaz wrote:
It is possible to configure timeouts, slowest timeout I believe to be 5000 MS.

Oops! Lowest is 5000 mS ?! Really? Then it is useless. IMHO. I don't wan't to kill my drives..

I wrote lowest, not slowest, maybe you should check again because 5 sec could not be true.. It must be possible to configure a faster reaction time ..


Sorry my mistake. The timeouts are entirly up to yourself. I am currently cloning a HTS 160 with timeouts set to 200 MS and jump size is set to 100000 as one head has failed. Working perfectly. Might not need to change the heads on this afterall.


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