I have a WD10EACS 00ZJB0 (Hulk) witch acquires fine on mhdd but scans with exclamation marks i know this is a firmware fault but cannot find a way to fix this. I have tried all i can think of using PC-3000. Has anyone had this problem and does anyone know of a fix for these drives. Thanx to all.

I have this problem with 2 jobs at present. I have spoken to Acelab support who sent me a script to run on the disk, a script relating to testing of Extended Smart which failed. I have sent acelab the tracks, roms, rom modules, and SA modules and SA reports of 2 HULK drives with this fault, and a good HULK drive.

The developers say this is a new problem they were not aware of, but seems ot be common on both HULK and ZEUS families.

I have also posted about this in the Acelaboratory forum.

I am still awaiting to hear from them.

Maybe somebody else has a solution?

I Guess this may be a waiting game just as it was with the seagate 7200.11 drives then. I will keep enthusiastic about finding some one with a solution but i believe special hardware may be needed. Please keep this post informed about this problem. If we all work together we will find a solution.

I have a working HULK of the exact same model as my failed one, when I have some time I will do a comparison of the SA of both in detail and try to identify any major differences or faults. In the meantime, I know the developers at Ace are also working on it, so a solution should not be far away....

That is good news to everyone i will keep at it and will let you know if i find a solution.

The fault is suspiciously related to translator or to which area ? If don't want to speak in public PM me.

SA test on all modules sem good. checksums and headers are all good. ROM and rom modules appear to contain no errors. Disk does not display any failure symptoms apart from failure to access data. On attempts to access data ABRT error is encountered. To look at SA report there is no fault.

This also seems to be a common failure, and we have seen 2 of these in HULK family, and 1 in ZEUS all with these symptoms, and all in december. On speaking to Roustam at acelab he tells me this is a common failure and he has had many similar problems brought to him. Developers say it is a common problem in at least two families, ZEUS and HULK.

Ace sent me a script for PC3K called 'Extended_Get_Sense' if this means anything to you. The error returned from running this script is:

Start MWD sense proc on ATA0.
Try to read LBA at: 0
Read LBA returns: Read_PIO_P0: error: 04
VSC status version:1
Error code: 4582
Error text: HOST_RESIDENT_FILES_NOT_LOADED

Seems as though there may be more of these faults to come, and there does not seem to be a solution at present.

Have not attempted hotswap yet though.

Hotswap did not work against these models (at least, in my cases).

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My Forum

This is exactly what i am encountered, after hot swap all modules are ok, but unable to access data. But when i check the head i found head 2, 6 and 7 failed the test.

But could this test failed because i how swap the pcb and wrongly diagnosed the error?

thanks

I have one of these now. Exact same symptoms. WD10EACS-00ZJB0. It is a WD refurb drive. Hulk family but on the Zeus chassis. Takes a long-ish time to ID, am able to save all tracks/modules. Everything looks fine, but scan in MHDD produces all ABRT (!) errors.

The drive does make some extraneous heads-sounding very-light scratching sounds occasionally.

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You don't have to backup all of your files, just the ones you want to keep.

I did the translator regeneration...no such luck.

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Luke
Recovery Force Data Recovery

Same, though I'm not convinced that salvation actually works on ROYL for translator regeneration.

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You don't have to backup all of your files, just the ones you want to keep.

I don't use Salvation Data...I use PC3000. I have Salvation Data, too...but, we save that rant for another thread.

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Luke
Recovery Force Data Recovery

Heh, yep.

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You don't have to backup all of your files, just the ones you want to keep.

I now have a disk with the same problem as this, anybody tried the ROM rebuilding using SA option with PC-3000 UDMA? Anybody find a fix for this?

There is no problem with translator. It is well known problem (some heads lost their parametres).
No sense to repair hard disk.
You can only recovery data. PC3000 will help for this.
In Ace Labs conference this issue was discussed.

If anyone could PM with some info on this that would be super.

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You don't have to backup all of your files, just the ones you want to keep.

I'm interested too; have some drives here with same problem.

Thanks in advance,

Dobre

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Murphy was an optimist

Datarecovery in Belgium, Holland, France and Germany
Datarecoverytools http://www.drtools.eu

I am also interesting , had in the past one drive like this.


Thanks
ZeBong

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ZeBong
" что случилось в России - останется в России "
" Россия еще раз"

At least 1 head is physically damaged. Hotswap is one option, alternatively head replacement. Head Test in WD utility shows all heads functional, but test is not very accurate.

Usually it is one of the later heads, such as 6 or 7.