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 Post subject: Hitachi 500gb irregular vibration problem
PostPosted: February 21st, 2009, 19:45 
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Joined: February 21st, 2009, 19:03
Posts: 4
Location: Canada
Hello all,

About a year ago I purchased a 500gb Hitachi HDP725050GLA360 drive and it's been very quiet and fine until about a month ago when it started to develop an on/off vibration (a low level "elliptical" humming that vibrates the case and is very unnerving - it feels like a wobbly bicycle wheel turning slowly). Then the drive developped an additional problem: the motor revs up and down very loudly at cold boot time, in a jerky sort of way, after the system's been inactive for a few hours, and only settles to normal after a few minutes (could be related to fairly cold temperature in the room).

I tried to tighten the drive in the case but the irregular vibration is still very ennoying. The drive is full of data with about 25-15gb of free space and it's been like this for a year. Max temp at any time 42C.

Attached are results from latest HDDScan tests (SMART and VERIFY). Previously I've run hitachi ftool and it didn't report any problems.

Should I try to RMA it?


Attachments:
Verify-blocks-address.txt [15.55 KiB]
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Verify-chart-big.png
Verify-chart-big.png [ 49.96 KiB | Viewed 6669 times ]
Verify-blocks-big.png
Verify-blocks-big.png [ 27.83 KiB | Viewed 6668 times ]
Smart-test.png
Smart-test.png [ 59.6 KiB | Viewed 6662 times ]
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 Post subject: Re: Hitachi 500gb irregular vibration problem
PostPosted: February 21st, 2009, 20:15 
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Joined: January 15th, 2008, 11:06
Posts: 1419
Location: Providence, RI. Boston, MA USA
Copy your data and use a new drive.

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www.datarecoveryne.com


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 Post subject: Re: Hitachi 500gb irregular vibration problem
PostPosted: February 21st, 2009, 20:38 
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Joined: August 12th, 2008, 13:11
Posts: 3235
Location: USA
flat wrote:
Should I try to RMA it?


Yes

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You don't have to backup all of your files, just the ones you want to keep.


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 Post subject: Re: Hitachi 500gb irregular vibration problem
PostPosted: February 22nd, 2009, 1:12 
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Joined: July 18th, 2006, 3:05
Posts: 7476
Location: ITALY
Worn bearing. Failure is 'imminent'. Rma.


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 Post subject: Re: Hitachi 500gb irregular vibration problem
PostPosted: February 22nd, 2009, 11:42 
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Joined: February 21st, 2009, 19:03
Posts: 4
Location: Canada
Thanks to all for replying.

I was wrong attributing the revving up at boot time to the disk - it was the giant cooling fan in the front of the case.

However, the irregular vibration is definitely coming from this one disk.

BlackST wrote:
Worn bearing. Failure is 'imminent'. Rma.


Is it still worn bearing and very bad?


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 Post subject: Re: Hitachi 500gb irregular vibration problem
PostPosted: February 22nd, 2009, 12:58 
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Joined: July 18th, 2006, 3:05
Posts: 7476
Location: ITALY
Need to see the drive.


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 Post subject: Re: Hitachi 500gb irregular vibration problem
PostPosted: February 22nd, 2009, 13:00 
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Joined: April 4th, 2008, 1:46
Posts: 161
Location: Michigan, USA
Is it still?

It won't get any better, in fact, it will get worse faster and faster. Bearing wear causes vibration, vibration kills bearing, and on and on it goes.


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 Post subject: Re: Hitachi 500gb irregular vibration problem
PostPosted: February 22nd, 2009, 14:43 
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Joined: August 12th, 2008, 13:11
Posts: 3235
Location: USA
If you have any question at all about your drive's integrity, it is time to get a new one.

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You don't have to backup all of your files, just the ones you want to keep.


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 Post subject: Re: Hitachi 500gb irregular vibration problem
PostPosted: February 22nd, 2009, 22:31 
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Joined: April 4th, 2008, 1:46
Posts: 161
Location: Michigan, USA
There is no "still", once problematic always problematic. An intermittent problem that goes away will return at the most inopportune time.


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 Post subject: Re: Hitachi 500gb irregular vibration problem
PostPosted: February 23rd, 2009, 13:34 
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Joined: February 21st, 2009, 19:03
Posts: 4
Location: Canada
OK, thanks again for all the replies. I've contacted hitachi support, they told me to run their DTF tool. It looks like this is their way of determining if a drive is failed and can be replaced under RMA.

Somehow I have a feeling that the tool won't discover any problems, it's something with the drive's motor and not the surface of the disk. I guess if they refuse to RMA then I'll just suspend the damn drive in the cd bay so it doesn't touch the casing.

I've never done RMA on a hard disk before so i don't know how this is supposed to go.


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 Post subject: Re: Hitachi 500gb irregular vibration problem
PostPosted: February 23rd, 2009, 13:59 
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Joined: August 12th, 2008, 13:11
Posts: 3235
Location: USA
You could always use MHDD's "makebad" feature.

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You don't have to backup all of your files, just the ones you want to keep.


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 Post subject: Re: Hitachi 500gb irregular vibration problem
PostPosted: February 23rd, 2009, 15:37 
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Joined: February 21st, 2009, 19:03
Posts: 4
Location: Canada
drccsc wrote:
You could always use MHDD's "makebad" feature.


As a last resort maybe. I guess it's undocumented, how do i do it?


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 Post subject: Re: Hitachi 500gb irregular vibration problem
PostPosted: February 23rd, 2009, 17:37 
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Joined: April 4th, 2008, 1:46
Posts: 161
Location: Michigan, USA
RTFM


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 Post subject: Re: Hitachi 500gb irregular vibration problem
PostPosted: February 24th, 2009, 0:39 
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Joined: August 12th, 2008, 13:11
Posts: 3235
Location: USA
type it and see what happens?

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