Scratchy has the best solution here. Many business with critical (need now data) cannot afford to wait. They will pay for the (need now) higher fee for quick recovery.

Those who can wait two weeeks or up to a month get the lower recovery rate. Not many business can afford to wait two weeks. Or up to a month for data to be recovered.

daah!!!!

hddinfo

That's sad but it's true.

I give an abstract :

Two exactly similar drives sent in by customers on the same day, at the exact same time (WTF ?!?!? - I think I woke up from the wrong side of my bed ) . They do not know each other. One customer is desperately hoping recover his data because it's very important corporate financial data. The other customer is home user who just wants some of family pictures - he said "data is not too important and just hoping the fee is affordable"

Those two drives happen to have same damages. You know you need to find exact donors to do recovery and after that, do Clean room works, swap heads, clone sectors, etc, and so on until data recovered.

But sometimes, situation is not as easy as you hope (or as always you encounter).

After we look for donor in our stock and search around everywhere, We only got ONE donor. THE ONLY ONE 100% healthy DONOR for THOSE TWO damaged drives ! The drive is a very old model and not available anymore.........

Now, tell me, which one of those two damaged drives I should recover first ? The corporate customer with 2,000 USD fee (and of course with 50% initial payment in advance), or home user with 200 USD fee ? Try to be as objective as you can. One"0" makes a big difference,

And, think again, what if after you finish the first drive recovery (whichever you chose from those two), the donor got damaged also and can not be used anymore for second recovery attempt on the other drive. What will you say to the other customer ? Will you advise the other customer to find another DR company to help him (knowing it's difficult to find another donor for the drive) or you just tell him that you can "help" but he must wait for new donor found (infinite and unpredictable time - to be exact ) ? Remember : time is money

So, whoever read this post, corporate customer or just home user, please understand the situation. I do not want people to think that we are asking for outrageous fee. It's not just that easy to be one of us.......

Sincerely,
Jonathan

PS : This is just one of my stupid post. I just feel so exhausted explaining to customers what the hell we do for "that outrageous fee" - with so many zeroes (in my country, that 2,000 USD ~ 20,000,000 rupiah !! ) on the quotation for their data. I have enough people grumbling at my place - point at me as "someone trying to rip off money from their pockets", "pushing to maximum limit for their Visa cards", and etc, etc, etc...........Enough for all of this...........

PPS : the drive is old 40 GB Maxtor Altair with 8 heads, all damaged, if that helps clearing the situation

Let me explain a little.

DR is pure profit oriented business, that's for sure. You want to develop your company and earn what you deserve for investing time and money (not to mention skill and knowledge in process)

But there are always some thing that money can't buy (no, please not that ads - Citibank Visa - I can hear you all crying for help )

The "home user" drives, the family photos he wanted to recover is a memorial to the family. Pictures of his grandma and grandpa before accidents happened to them.

That's why, I can only quote $200 for his drive. Because one side of me is human (although on the other side is not - as stated by many customers and users - I'm a vampire moneysucker bloddyf*cking a**hole ) and always praying each night and day : God please forgive my sinful soul , but I need money......

I really want to "help" in a way I'm capable and not by breaking my limits. Just not wanting myself to join Salvation Army.

Hope that confuses the matter more....

Regards,
Jonathan