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Maestro
 Post subject: SEAGATE WITH FIRMWARE PROBLEM AND NOW LOCKED
PostPosted: December 10th, 2009, 11:13 
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Joined: August 22nd, 2007, 3:55
Posts: 52
Hi everyone,

I have a Seagate ST3500320AS with 0GB issue.
I have solved it using Pc3k and now i get a message that "ATTENTION ! Security locked HDD"
All the disk details are ok, model firmware, serial and capacity.

In terminal i get the message
RequestResumeSaveSmartFrame

Does anyone came across such a case because its the first time i see that.

Thanx

Maestro
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hddguy
 Post subject: Re: SEAGATE WITH FIRMWARE PROBLEM AND NOW LOCKED
PostPosted: December 10th, 2009, 11:29 
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Joined: November 9th, 2006, 15:15
Posts: 2984
I expect your customer set up an ATA password long before the failure. Maybe your customer can supply you the ATA password if known,
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Maestro
 Post subject: Re: SEAGATE WITH FIRMWARE PROBLEM AND NOW LOCKED
PostPosted: December 10th, 2009, 11:36 
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Joined: August 22nd, 2007, 3:55
Posts: 52
The customer didnt set any password thats the problem.
When the disk was operational didnt have any password.

Any ideas by anyone?????

Maestro
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HDD Spaz
 Post subject: Re: SEAGATE WITH FIRMWARE PROBLEM AND NOW LOCKED
PostPosted: December 10th, 2009, 12:30 
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Joined: October 13th, 2008, 7:29
Posts: 1493
maybe password module is corrupt. Clear ATA password.
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Maestro
 Post subject: Re: SEAGATE WITH FIRMWARE PROBLEM AND NOW LOCKED
PostPosted: December 11th, 2009, 11:20 
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Joined: August 22nd, 2007, 3:55
Posts: 52
Unfortunately i can not clear any ATA password.

Talked with Acelab and told me that they have heard this problem but they dont have any solution yet.

Can someone give me any idea how to solve the problem???

Thanx
Maestro
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HDD Spaz
 Post subject: Re: SEAGATE WITH FIRMWARE PROBLEM AND NOW LOCKED
PostPosted: December 11th, 2009, 11:28 
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Joined: October 13th, 2008, 7:29
Posts: 1493
Have you tried clearing ATA password?
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drc
 Post subject: Re: SEAGATE WITH FIRMWARE PROBLEM AND NOW LOCKED
PostPosted: December 11th, 2009, 11:36 
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Joined: August 12th, 2008, 13:11
Posts: 3235
Location: USA
PC3K can't auto clear password on F3 architecture yet, as far as I know.

_________________
You don't have to backup all of your files, just the ones you want to keep.
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HDD Spaz
 Post subject: Re: SEAGATE WITH FIRMWARE PROBLEM AND NOW LOCKED
PostPosted: December 11th, 2009, 11:56 
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Joined: October 13th, 2008, 7:29
Posts: 1493
other products can.
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